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Reviews of Hotel Los Jazmines

3 out of 5
Hotel Los Jazmines
Carretera a Viñales, Km. 23, Viñales, Pinar Del Rio

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 56 reviews" "
Rating 8 - Good. 26 out of 56 reviews" "
Rating 6 - Okay. 8 out of 56 reviews" "
Rating 4 - Poor. 5 out of 56 reviews" "
Rating 2 - Terrible. 3 out of 56 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Kendelle

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

ros

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best things are the lovely views of the Vinales valley, clean rooms, felt secure (lacking functioning safe in room). Swimming pool deep and cool, open until 6pm. Cocktails at bar average. We didn’t eat there and chose to eat at local paladar restaurants nearby which were excellent within a few hundred metres distance. Breakfast at hotel was good - omelette bar and cold selection fruit, cheese etc.
Stayed 2 nights in Feb 2020

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice setting and comfortable hotel.
Stayed 1 night in Jan 2020

8/10 Good

Hassen

Travelled with group
Stayed 1 night in Jan 2020

8/10 Good

Jigar, India

Travelled with family
Liked: Cleanliness, staff & service
The property is beautifully located. Rooms have a great view of the Vinales valley. However, being old and being in Cuba, it had its cons. The flooring in rooms was the old tiles that felt very dusty. The hotel has issues with water supply from the city. Apparently the hotel can’t do anything about it. It’s very annoying when you can’t take your shower on time after a day at the beach which didn’t have running fresh water either. The service was fair, staff was very attentive.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view Was amazing ! Food at the restaurant bad and breakfast really bad
Stayed 3 nights in Dec 2019

8/10 Good

yonatan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Dirty pool rooms not that clean staff not good. Food not good
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room is great, but the pool was empty, it would be nice if they pit an opened at the room and the bar was open until late tomorrow
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Location is excellent but the facilities need some work.
Stayed 2 nights in May 2019

8/10 Good

Maylin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Hassen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

2/10 Terrible

Oliver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The WORST hotel, even for Cuba
HORRID EXPERIENCE: My partner and I are disgusted and disappointed by our stay (for which we have received a goodwill gesture from our booking site), and want to warn anyone planning to stay at this hotel. The staff are the rudest I have encountered in Cuba. For example, the reception personnel refused to serve us when they were eating during their work hours, telling us to wait, and then made “spitting sounds and gestures” to get rid of us when we asked for information. There are some nice members of staff, in particular the chambermaids, but the overall service level is appallingly poor and unwelcoming. The room (individual rooms facing the beautiful valley) were big but in desperate need of renovation: our curtains were dirty, the air-con made a sound resembling a tractor in your ear, the bathroom was untidy, etc. There was a coffee machine but no coffee. The hairdryer didn’t work and we were advised to use a communal hairdryer instead. The iron had some residue on it and started to smoke and smell as soon as we turned it on, so that couldn’t be used either. The swimming pool area was loud and the pool itself was disgustingly dirty; there was plastic waste and piles of dust/hair on the bottom of it, and we couldn’t use it at all. Finally, the food at the restaurant was, to say the least, off-putting. Selection didn’t vary much and included some dry cheese, tasteless boiled beans and rice, and some suspicious looking meat and seafood.
Stayed 3 nights in Mar 2019

6/10 Okay

Alun C

Disliked: Cleanliness, property conditions & facilities, room comfort
Great views of Vinales valley
Colonial style hotel painted pink! Excellent location with stunning views, particularly if you book the cabanas. Rooms very basic. Everything was a bit damp. Good pool for relaxing. Food was dire (this is Cuba). Good restaurants in Vinales town just a short taxi ride away.
Stayed 3 nights in Jan 2019

10/10 Excellent

Elena, Boston, Ma- USA

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has the most beautiful view, especially if you stay in the cabins. The most peaceful and amazing view of The Valley.
Stayed 1 night in Nov 2018

4/10 Poor

Roynel, Miramar, FL

Disliked: Staff & service, property conditions & facilities, room comfort
Overall this hotel was Overpriced, and staff was far from friendly: they coercively tried to make me pay for a breakfast that was already included in .
Stayed 1 night in Aug 2018

8/10 Good

Cuba2018

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning location, comfy rooms
You cannot beat this stunning location! Reception were not very friendly (at all!) but the tour staff were lovely and helped us book travel. The hotel also offers direct buses to other cities, saving time connection on Viazul. We had a bungalow, which was lovely. Nothing extraordinary but very comfortable for a couple.
Stayed 3 nights in May 2018

10/10 Excellent

Douwe, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay at must-see valley hotel
When you're in Vinales, you ought to see this place. Whether you sleep here or not the views are amazing.
Stayed 1 night in Feb 2018

10/10 Excellent

Marianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view and location
Best stay in Cuba! Awesome location. Helpful and top service. We felt very welcome. Don’t miss this place!
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vue sur la vallée de Viñales superbe.Etablissement propre et bien équipé,nourriture très bonne.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Utsikten är obetalbar, helt fantastisk, men hotellet ligger långt från byn Viñales vilket betyder att man får ta taxi till allt. Bemötande och service var det sämsta vi mötte under vår två veckor långa rundresa på Cuba. Hotellet har tydligen stora återkommande problem med vattenförsörjningen. Vi hade bara vatten under några förutbestämda timmar på förmiddagen och några på kvällen. Med andra ord inga toalettbesök övrig tid... :( Och inget varmvatten, så ingen dusch heller :(
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Decevent
L'hôtel est fidèle à la description fournie, mais les chambres restent légèrement deceventes pour le prix : moisissure dans la salle de bain, sol sale (traces des précédents clients...). Enfin le restaurant de l'hôtel ne vaut vraiment pas du tout le coup, ni au petit déjeuné, ni au dîner. Mieux vaut prendre un taxi et aller en centre ville, vous en aurez plus pour votre argent
Stayed 1 night in Feb 2020

8/10 Good

Henrike

Disliked: Cleanliness, property conditions & facilities
Ausblick top, Sauberkeit flop
Ausblick phantastisch, ansonsten schimmelig und schmutzig. Ich würde es trotzdem wieder buchen, weil es woanders auch nicht wirklich besser ist.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とにかく部屋からの景色が最高。 食事も鶏のバーベキューを食べたがとても美味しかった。 ビニャーレスの街からは遠いが、バーの値段も街に比べて高くないし、考え得るほとんどのツアーも申し込めるので、土産探し以外で街へ降りる必要もないと思う。 ハバナへ帰るバスも12CUCで申し込み可能なので、ほぼ全てがここで完結出来ると感じた。
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Entorno de naturaleza espectacular
Entorno espectacular. A aprte del restaurante del hotel, hay otros a menos de 200 m.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fantastiskt läge, gammalt hotell. Vänlig och trevlig personal.
Stayed 1 night in Dec 2019

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prachtige omgeving cabanas iets mooier dan hotel Zwembad ok Prachtige fiets en paardrijmogelijkheden Goede restaurants in het dorp en daarbuiten
Stayed 3 nights in Nov 2019

6/10 Okay

Maya

Disliked: Cleanliness, property conditions & facilities, room comfort
Naja
Die Aussicht von diesem Hotel ist absolut top. Das Hotel naja... der Lättlirost krachte als wir uns hinlegten 🙄 das Zimmer eher schmudlig als sauber. Das Personal freundlich und hilfsbereit und obwohl gewisses Essen nicht vorhanden war wegen der Lage in Kuba, zauberten sie ein leckeres Essen😃
Stayed 1 night in Nov 2019

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel with amazing view of the Viñales valley. Highly recommended.
Stayed 2 nights in Feb 2019

8/10 Good

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing experience.
The hotel location is amazing because of the view. The staff are friendly and helpful, the rooms are clean, the pool is old but the purpose is to keep you wet. The breakfast is open buffet which is good (do not miss that). The food in Cuba is different then we use too lack of spices. But you will survive.
Stayed 1 night in Jul 2019

8/10 Good

Pradeepsingh

Liked: Cleanliness, property conditions & facilities
Redelijk
locatie zelf is super mooi. midden tussen de bergen en en mooi en groot zwembad. Ruime kamer, alleen moesten wij steeds 3 hoog met de trap. terwijl al bij de boeking was door gegeven niet te hoog van wege knie problemen Erg jammer. wel vriendelijk personeel.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

mari nieves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
maravillosa
increíble, el paisaje fuera de lo normal, el personal muy atento, la comida buena
Stayed 1 night in May 2019

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La mejor ubicación en Viñales.
Muy bien situado , con unas vistas fantásticas. Podría estar mejor conservado. El personal de recepción muy amable
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2019

8/10 Good

Michala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los Jazmines var et rigtig lækkert hotel. Vi boede i junior suite og havde fantastisk udsigt. Der kommer dog mange turistbusser og ser hotellet/udsigten derfra og derfor er der også tit et band, der spiller musik aka der er en del larm. Restaurantens a la carte menu har gode kødretter, men buffeten er ret kedelig
Stayed 2 nights in Feb 2019

10/10 Excellent

Wickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel i helt fantastiske naturomgivelser
Hotellet ligger i helt fantastiske naturomgivelser, ca 10 minutters kørsel fra selve byen Vinales. Værelserne er store og alle med egen altan med udsigt over det flotte dalområde med de karakteristiske bjerge. Personalet var hjælpsomme og imødekommende.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Vue exceptionnelle, mais chambres méritant une grande rénovation
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel en un sitio precioso
Un sitio precioso, con un personal muy amable (especial recuerdo a los camareros, geniales!!). Las vistas son preciosas, y las cabañas es lo mejor del hotel.
Stayed 1 night in Nov 2018

8/10 Good

Cay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Tom

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

4/10 Poor

Verified traveller

Stayed 2 nights in Sep 2018

6/10 Okay

PHILIPPE

MEDIOCRE
Hôtel bien situé , calme avec très belle vue Les chambres sont propres mais auraient besoin d’un serieux rafraîchissement , ainsi que la piscine ( pas très propre) ouverte aux extérieurs de l’hôtel donc bondée . PDJ copieux mais vraiment de piètre qualité. Ne surtout pas y manger ,d’ailleurs le réceptionniste vous conseille une casa particular à côté pour prendre les repas . Rapport qualité prix est très moyen.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vistas espectaculares de los mogotes
Fue fantástico. Hotel cómodo, con piscina para refrescarte y preciosas vistas
Stayed 4 nights in Aug 2018

2/10 Terrible

Justine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extrêmement décevant
Je suis très déçue par cet hôtel, il est mal situé, la chambre et la salle de bain sont vétustes, la piscine très sale et le personnel désagréable. Un conseil, fuyez cet hôtel et privilégiez une casa particular dans le centre.
Stayed 2 nights in Jul 2018

6/10 Okay

pascal, nimes

Disliked: Staff & service, property conditions & facilities
Beauté du site
L'enorme avantage de l'hôtel est d'être situe face a la vallée de Vignales dite des" Mogotes", vue donc imprenable et stupéfiante de beauté surtout le matin au lever du soleil . Le service restauration, piscine est assez voir très moyen. Par contre accueil touristique plutôt bon pour organiser une randonnée a cheval (dans le circuit traditionnel ou a la carte pour les cavaliers plus confirmés a l'écart du circuit "touristique" qui reste quand même très sympa)
Stayed 1 night in Jul 2018