Wailuku Holidays

Staff and amenities are good. But the rooms are not as bi

Wonderful pools and gardens!

Everyone was fantastic and the place was paradise. My mother and I really had a great time and yearn to return as soon as we can!

The cleanliness of the room was lacking. The entire floor, including inside our room, had a musty/moldy smell. Towards the end of the week when the hotel was fully booked, the smell morphed into sewer gas. We were worried about the plumbing based on the awful order. The staff was not really friendly and typically seemed annoyed when approached, except in the dining areas and bar. One night they closed the kitchen early because they ran out of “most items on the menu.” Honestly, it seemed the hotel was ill-equipped to handle being fully booked. The grounds are lovely and we had a fabulous ocean view from our tower room. I booked through Expedia but phoned the hotel directly to confirm there would be a pull out bed in our room for our teenager. The person I spoke with said “oh yes.” However, upon check in, no pull out bed. When I inquired of the front desk the curt response was that none of the tower rooms have a pull out. Since I could not remember the name of the man I spoke with months prior, they charged me an additional $45 per day to bring in a crappy cot and acted like they were doing me a huge favor. Oh, and then there was the day we returned to our room to find the digital clock gone. When we checked in at the front desk to inquire we received the usual annoyed , you must be crazy, response from the staff. Thankfully we spent most of our time on the grounds at the pool or beach dealing with staff there that was nicer. The view and grounds are the best features.