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Reviews of Hilton Garden Inn Waldorf

3 out of 5
Hilton Garden Inn Waldorf
10385 O'Donnell Place, Waldorf, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 402 out of 838 reviews" "
Rating 8 - Good. 227 out of 838 reviews" "
Rating 6 - Okay. 94 out of 838 reviews" "
Rating 4 - Poor. 62 out of 838 reviews" "
Rating 2 - Terrible. 53 out of 838 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 3 nights in Apr 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Lorraine, Memphis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great customer service, but the bed was uncomfortable (too hard).
Stayed 3 nights in Apr 2024

6/10 Okay

Bernadette

Liked: Staff & service
The room smelled like smoke and the pool and hot tub was out of order
Stayed 3 nights in Mar 2024

6/10 Okay

robin

Travelled with family, Travelled with group
Liked: Cleanliness
The hotel was nice. The second night of stay 4/25/24 the buffet breakfast was delicious. I didn't appreciate that the manager was quite some biased at first. Until it was resolved with her accommodation. Just to keep to the facts, managers & staff should always famiialize their self with quest at all times, especially if you encounter a long conversation with the quest. For attentive, safety reason, Being quick to potentially dangerous or difficult circumstance goes along way. Being watchful. I was disappointed with no being able to have access to the spa & pool, being that it is under construction. But other than that keep up the good work .
Stayed 2 nights in Apr 2024

4/10 Poor

Stacy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is definitely not the Hilton that we are use to staying at. The rooms are very old. The bathroom is old. There’s a smell in the hallway on the room floors. My husband and I requested fresh towels and the staff never brought them to us. We will never stay there again. Big mistake.
Stayed 2 nights in Apr 2024
Response from Ty on 26 Apr,2024
we are very sorry for the inconveniences you ran into at the property we will be working to fix these issues please feel free to contact us directly we are more then happy to assist you with the issues you had at the property thank you for your feed back

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Nice facility…good location
Stayed 2 nights in Apr 2024

10/10 Excellent

Cherita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked continental breakfast.
Stayed 1 night in Apr 2024

4/10 Poor

Michele

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
At checkin I was told the room we reserved and paid for wasn’t available. I was told I needed to talk with the “3rd party” to cancel the reservation. After much back and forth, the staff member told us the room was available. I’m a Hilton Honors member and never experienced anything like this before.
Stayed 1 night in Apr 2024
Response from Ty on 26 Apr,2024
we do apologize for the inconvenience we hope this will not stop you from booking our property in the future we will be looking into this issue please feel Free to contact us directly @ 240-222-000 we are more then happy to assist you and would like to rectify the issue thank you for your feedback

10/10 Excellent

Markisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really helpful on finding stores around the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay.
Stayed 1 night in Apr 2024

6/10 Okay

Luz, Chelsea

Disliked: Property conditions & facilities
When I first booked the property I had looked at what’s to expect and the oil was one of the reason why I picked it and I get there and the pool don’t work also I payed for breakfast and the manager had put on the voucher for 4 when I checked in and this morning the front desk said that the voucher only covers 2 people I had to pay for the other 2 I believe that’s all faults advertisement
Stayed 1 night in Apr 2024

8/10 Good

Tammie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so hard and the pillows went flat as soon as you put your head on them.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Andrea she was amazing
Stayed 1 night in Apr 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service
The property was nice, but what impressed me was the staff. They all were pleasant, attentive to the needs of the customers, and efficient. .
Stayed 2 nights in Apr 2024

10/10 Excellent

Shasta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Jan 2024

2/10 Terrible

Jomara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As a business owner, I despise leaving bad reviews but the truth must be stated. My family and I were disappointed with the accommodation from this facility. Our ice bucket contained leftover water from the previous tenants. The tub tile had built up mildew. There was chewed up gum on the floor near the bed and bed ruffles were filthy. Aside from that the curtains had stains, there was no tissue or towels in the room. My husband had to go downstairs and ask for everything. On top of all that, we were frighten by a woman screaming in the halls threaten to kill her boyfriend. Uncertain what occurred IN the room,but she definitely let everyone know outside the room the consequences of his actions. However, the front desk and dinning staff were amazing. Their attitudes were pleasant and welcoming. I hate leaving this review because of the front desk and dining staff, but whoever clean the rooms did an awful job. Maybe they were short staff or tired. Uncertain,but that was our experience.
Stayed 2 nights in Apr 2024
Response from Ty on 26 Apr,2024
good afternoon we do apologize for the inconveniences you encountered at our property and we will be working to fix those issues we hope this experience wont stop you from returning to the hotel when possible please contact us via phone @ 240-222-0000 we are more then happy to rectify the situation please feel free to contact us once again we do apologize and hope to hear from you soon thank you for your feedback

4/10 Poor

Jenae

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dining staff very rude
Stayed 3 nights in Mar 2024

8/10 Good

Tammie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the parking was mostly behind the hotel and was poorly lit.
Stayed 2 nights in Mar 2024
Response from Ty on 12 Apr,2024
thank you for your feed back we are very happy to hear that you enjoyed your stay and we look forward to seeing you again and will be working to resolve the issue you had with the lighting of the parking lot thank you and have an amazing day

10/10 Excellent

Nakai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Keri Pratt- Front Office Manager on 6 Apr,2024
Thank you for the positive rating. We are happy you enjoyed your stay with us.Sincerely,Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

8/10 Good

Lovell

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Keri Pratt- Front Office Manager on 6 Apr,2024
Thank you for your great rating. We greatly appreciate your business. Please come back to stay with us!Sincerely,Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a friendly atmosphere
Stayed 1 night in Mar 2024
Response from Keri Pratt- Front Office Manager on 6 Apr,2024
Thank you for your 5-star rating. We want to welcome you to stay with us again.Thank you for your business!Sincerely,Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

10/10 Excellent

Eyvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Keri Pratt- Front Office Manager on 6 Apr,2024
Thank you for your 5-star rating. We want to welcome you to stay with us again.Thank you for your business!Sincerely,Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

6/10 Okay

Barrett

Limited tv selection. Can’t log on to a Netflix or other account. Hard to get room cleaned
Stayed 4 nights in Mar 2024
Response from Ty on 19 Mar,2024
we do apologize for the inconvenience our housekeeping services are only upon request they do not come everyday but if you do ask for service we will fulfill your request and as per the tv situation we do apologize for the inconvenience you will have to use your own device an connect with HDMI to use net flicks

10/10 Excellent

Tammie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness of the hotel and kindness of the staff.
Stayed 3 nights in Mar 2024
Response from Ty on 19 Mar,2024
thank you for staying we appreciate the positive Feeback and hope to see you again have an amazing day

10/10 Excellent

Khang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. I like Hilton Garden Inn Waldorf
Stayed 1 night in Feb 2024
Response from Ty on 19 Mar,2024
thank you for you positive feedback it was a pleasure to have you and hope to see you again have an amazing day

8/10 Good

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff were outstanding compared to other recent hotel stays in the DC/MD area. Mattress and pillows weren’t the most comfortable we’ve slept on. The property and rooms were above average and we’d stay there again; which is saying a lot regarding our other stays.
Stayed 2 nights in Feb 2024
Response from Ty on 19 Mar,2024
thank you for staying we appreciate the positive Feeback We will be working to fix the issues you had and hope to see you again have an amazing day

8/10 Good

Amber

Stayed 1 night in Feb 2024
Response from Keri Pratt- Front Office Manager on 6 Apr,2024
Thank you for your 4-star rating. We want to welcome you to stay with us again.Thank you for your business!Sincerely, Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

4/10 Poor

shane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Ty on 20 Feb,2024
we do apologize for the inconvenience we will be working to fix these issues and we hope to see you again

8/10 Good

Alex B

Liked: Staff & service
I enjoyed my stay
Stayed 2 nights in Feb 2024
Response from Ty on 20 Feb,2024
thank you for your positive feedback we hope to see you again have a great day

8/10 Good

Cherelle

Room was clean and comfty
Stayed 1 night in Jan 2024
Response from Ty on 20 Feb,2024
thank you for your positive feedback we hope to see you again have a great day

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ty on 20 Feb,2024
thank you for your positive feedback we hope to see you again have a great day

8/10 Good

Towana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ty on 19 Mar,2024
thank you for you positive feedback it was a pleasure to have you and hope to see you again have an amazing day

10/10 Excellent

M&A

Stayed 1 night in Jan 2024
Response from Ty on 20 Feb,2024
thank you for your positive feedback we hope to see you again have a great day

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ty on 20 Feb,2024
thank you for your positive feedback we hope to see you again have a great day

10/10 Excellent

Dominic

Stayed 1 night in Dec 2023

8/10 Good

Martinez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Kierra

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Daphnie

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Hotel was in terrible shape.
Stayed 1 night in Dec 2023

10/10 Excellent

Sherel

Travelled with partner
Liked: Staff & service, amenities
Travel to MD for wedding. Was able to check in early which was wonderful! Parking areas do need to have more and brighter lighting. Slightly uncomfortable walking from parking lots to hotel door at night.
Stayed 2 nights in Dec 2023

2/10 Terrible

Steven

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property, parking, cleanliness and staff was nice but in my room 328 it was a loud noise every 45 minutes so we didn’t get a good night rest so I won’t be back.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.....quiet.....convenient.....but, most importantly, the staff was amazing---kind, professional, efficient....
Stayed 2 nights in Nov 2023

10/10 Excellent

Kathryn

Stayed 1 night in Nov 2023

10/10 Excellent

Katrina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk customer service when i checked in at 8:30 pm
Stayed 2 nights in Nov 2023

10/10 Excellent

tone

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2023

10/10 Excellent

tone

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great. Shower was not cleanest After arriving on site told the pool was closed disappointed
Stayed 2 nights in Nov 2023

10/10 Excellent

Brian

Stayed 2 nights in Nov 2023

2/10 Terrible

Justin

Stayed 5 nights in Nov 2023