Outdoor pool

Reviews of Best Western Plus Regency Park

2.5 out of 5
Best Western Plus Regency Park
13600 Hartman Ln, Walker, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 408 out of 705 reviews" "
Rating 8 - Good. 179 out of 705 reviews" "
Rating 6 - Okay. 54 out of 705 reviews" "
Rating 4 - Poor. 31 out of 705 reviews" "
Rating 2 - Terrible. 33 out of 705 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robin, BOX ELDER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best kept secret. Host were quick to respond to our questions. Good location for our stay. Old Metairie and City Park. We will be back. Very clean. Great pool. Coffee maker and fridge in room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Pattie

Travelled with family
Very easy check in and the room was very clean The staff were very nice
Stayed 1 night in May 2024

10/10 Excellent

LACEY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great. The room was clean..only complaint I have was the smell...but i would stay here again
Stayed 1 night in May 2024
Response from Manager on 6 May,2024
Hello LACEY,We appreciate your kind words about our customer service and clean rooms. We value your feedback regarding the smell and will address it for future guests to ensure a pleasant stay. We look forward to welcoming you back on your next visit.

8/10 Good

Fauzan

Travelled with family, Travelled with family and small children
Good hotel. Nice and comfortable beds. Nothing special about it but gets the job done.
Stayed 1 night in May 2024
Response from Manager on 4 May,2024
Hello Fauzan,We appreciate your feedback on our hotel. Our team is glad to know you found the beds comfortable during your stay. Should there be anything specific you'd like to share with our management, please feel free to reach out to them directly. Thank you for choosing to stay with us.

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice out of the way place.
Stayed 2 nights in Apr 2024
Response from Manager on 28 Apr,2024
Hello Joan,We are pleased to hear that you found our hotel to be a nice retreat. Your feedback is appreciated, and we hope you left with fond memories of your stay.

8/10 Good

Patrice

Travelled with family
Liked: Staff & service, property conditions & facilities
It is a basic nights stay. Nothing fancy. Lots of food places within walking distance and Walmarts next door! Easy on. Easy off the highway.
Stayed 3 nights in Apr 2024
Response from Manager on 11 Apr,2024
Hello Patrice,We are pleased to hear that you found our location convenient with easy access to dining options and shopping facilities nearby. Your feedback is valuable to us, and we hope you had a comfortable stay overall. Thank you for choosing to stay with us and sharing your experience.

10/10 Excellent

Jeffery

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just your normal hotel. Decent priced. Good staff. Clean reams. Would stay again.
Stayed 1 night in Dec 2023
Response from Manager on 27 Mar,2024
Hello Jeffery,We appreciate your positive feedback on our pricing, staff, and cleanliness. We strive to offer a comfortable experience for all our guests. If there's anything we can do to enhance your next stay, please feel free to reach out.

10/10 Excellent

Trish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All front desk help was amazing!!
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar,2024
Hello Trish,We are thrilled to hear that you had a positive experience with our front desk team during your stay. Our staff takes great pride in providing exceptional service to our guests. If you require any further assistance or have any feedback to share, please don't hesitate to get in touch.

8/10 Good

Payal

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar,2024
Hello Payal, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 7 Mar,2024
Hello Gregory,We are glad to hear you enjoyed your stay with us! Should you have any further comments or suggestions, please do not hesitate to contact our team directly. We hope to welcome you back soon for another fantastic experience with us!

8/10 Good

Deana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at LaQuinta which is right next door but love staying here at Best Western better. Love the layout and the people are very friendly. They keep out juice,coffee and water out all day. Which is very nice and their breakfast is nice too
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb,2024
Hello Deana,We're delighted to hear that you had a pleasant stay with us and enjoyed our layout and friendly service. It's great to know that you appreciated our complimentary beverages available throughout the day as well as our breakfast offerings. Thank you for choosing to stay at Best Western, we hope to welcome you back soon.

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, great staff
Stayed 2 nights in Feb 2024
Response from Manager on 8 Feb,2024
Hello Kay,Thank you for your kind words about our hotel! We are delighted to hear that you found your stay clean, comfortable, and enjoyed our friendly staff. We strive to provide exceptional service to all our guests. We appreciate your feedback and we hope to welcome you back again in the future.

2/10 Terrible

Further

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar,2024
Hello Further, We're sorry to hear your stay didn't meet your expectations. Please feel free to reach out to us directly to discuss your experience further and allow us to address any issues.

8/10 Good

Janet

Travelled with family
Liked: Amenities
Staff was very friendly and accommodating. Bed was super comfortable and bedding was very nice! Everything was great only complaint I have is ice machines went out during stay.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan,2024
Hello Janet,Thank you for your kind words about our friendly and accommodating staff. We are pleased to hear that you found the bed and bedding to be comfortable. We apologize for any inconvenience caused by the temporary issue with the ice machines during your stay. Your feedback is valuable to us and will be shared with the appropriate team for improvement.

10/10 Excellent

Lemuel

Stayed 1 night in Jan 2024
Response from Manager on 27 Jan,2024
Hello Lemuel,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. We strive to provide exceptional service and create memorable stays for our guests. If you have any future travel plans, we would love to have you stay with us again.

10/10 Excellent

Dat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan,2024
Hello Dat,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan,2024
Hello Jennifer,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are thrilled to hear that you had a great experience. If you have any further feedback or suggestions, feel free to reach out to us directly. We look forward to welcoming you back in the future for an even better stay!

10/10 Excellent

Soon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet I like the very much.
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec,2023
Hello Soon,Thank you for taking the time to leave your feedback! We're thrilled to hear that you found our hotel clean and quiet. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Phillip

Stayed 2 nights in Dec 2023
Response from Manager on 28 Dec,2023
Hello Phillip,Thank you for choosing to stay with us during your recent visit. We appreciate your rating and are delighted to hear that you had a positive experience with us. Should you have any further feedback or suggestions, we encourage you to reach out to us directly, as we are always looking to improve our services. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will book for return home on the 26th thanks
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec,2023
Hello Ethan,Thank you for choosing our hotel for your stay. We appreciate your feedback and hope you had a pleasant experience with us. If there is anything else we can assist you with, please don't hesitate to contact our management team. We look forward to welcoming you back in the future.

8/10 Good

Clifford

Business traveller, Travelled with family
Stayed 1 night in Nov 2023
Response from Manager on 22 Dec,2023
Hello Clifford,Thank you for choosing our hotel for your stay! We hope you had a pleasant experience. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We appreciate your support and hope to welcome you back soon!

8/10 Good

Verified traveller

Very nice staff.
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec,2023
Dear Guest,Thank you for your kind words about our staff! We take pride in providing exceptional service to our guests. If there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Yolanda

Stayed 1 night in Dec 2023
Response from Manager on 7 Dec,2023
Hello Yolanda,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted that you had a great experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night ,the guy at check in was real nice, the bed was comfortable the room was clean , no complaints, would stay again
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec,2023
Hello Kathleen,Thank you for choosing our hotel for your recent stay and for leaving this positive review! We are glad to hear that you found our check-in process to be pleasant and that you had a comfortable and clean room. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night clerk was so friendly and efficient. He made me feel welcome immediately. The room was so nice! It was clean, modern, laid out very uniquely and very well. Bathrooms are a big deal for me and the one here was FANTASTIC! Loved the walk-in shower!! Probably the BEST hotel room we've ever had.
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec,2023
Hello Kara,Thank you for taking the time to share your thoughts on your recent stay with us. We greatly appreciate your kind words regarding our friendly and efficient night clerk. It brings us joy to know that our team made you feel welcome. We are thrilled to hear that you enjoyed your clean and well-designed room, especially the fantastic walk-in shower. Your compliments mean the world to us and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec,2023
Dear Guest,Thank you so much for choosing our hotel for your stay! We're thrilled to hear that you had such a wonderful experience with us. We truly appreciate your support and hope to welcome you back in the future.

8/10 Good

Jason

Liked: Staff & service
Great place to stay in Walker! Overall, it was an average hotel but we appreciated the large rooms, great TV options (Roku TV in our room and many cable channels), the AC was GREAT so we didn't get hot like we usually do, the shower water was HOT and not lukewarm. Hotel was a good price as well. We have family in Walker and will definitely stay here again!
Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov,2023
Hello Jason,Thank you for choosing to stay with us during your time in Walker! We're glad to hear that you enjoyed our spacious rooms and the variety of TV options available. It's great to know that the AC kept you comfortable and the shower provided hot water. We appreciate your positive feedback and look forward to welcoming you back on your next visit to see your family!

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine facility with great staff.
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov,2023
Hello Wayne,Thank you for sharing your positive experience with our facility and staff. We are delighted to hear that you had a pleasant stay. Your kind words mean a lot to us and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Eric V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints at all.
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov,2023
Hello Eric V,Thank you for your positive feedback! We appreciate your kind words and are delighted to hear that you had a satisfactory experience during your stay with us. It was our pleasure to serve you, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Kathryn

Liked: Property conditions & facilities
Nice staff. Extremely friendly.
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov,2023
Hello Kathryn,We are delighted to hear that our staff made your stay a pleasant one! Their friendliness is something we take pride in, and we appreciate your kind feedback. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

donald

Stayed 1 night in Nov 2023
Response from Manager on 12 Dec,2023
Hello donald,We appreciate you choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Good

Jenny

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Property was nice. Breakfast was great to be included in the price. Mattress was hard as a rock, which isn't my preference; I understand for some that is a non issue. It's a pet friendly hotel, and I brought my cat, but there was feces in the floor in plain sight in second we walked into the room.
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov,2023
Hello Jenny, Thank you for your feedback and for choosing our hotel for your stay. We appreciate your appreciation of our property and breakfast. We apologize for any inconvenience caused by the firmness of our mattresses, as preferences can vary. We are sorry to hear about the cleanliness issue you encountered, and we will share your feedback with our housekeeping team for further improvement.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trash on floor and under sink
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov,2023
Dear Guest,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Brett

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov,2023
Hello Brett,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov,2023
Hello Carolyn,We're sorry to hear that your experience at our hotel didn't meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific concerns so that we can address them. We strive to provide exceptional service and would love the opportunity to make it right for you.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov,2023
Hello Joshua,Thank you for taking the time to share your feedback. We are delighted to hear that you had an exceptional stay with us. It was our pleasure to provide you with a superior experience. We value your satisfaction and look forward to welcoming you back soon.

10/10 Excellent

Daryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov,2023
Hello Daryl,Thank you for taking the time to leave a review. We appreciate your feedback and are delighted to see such high praise! It was our pleasure to exceed your expectations. We hope to welcome you back on your next visit.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov,2023
Hello Paul,Thank you for taking the time to leave such a glowing review of your recent stay with us! We are thrilled to hear that you had a fantastic experience at our hotel. Your kind words are greatly appreciated, and we hope to welcome you back in the near future for another exceptional stay.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice.
Stayed 3 nights in Oct 2023
Response from Manager on 1 Nov,2023
Hello Karen,Thank you for your kind words about our staff. We greatly appreciate your positive feedback and are thrilled to hear that our team provided excellent service during your stay. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Nancy

Stayed 1 night in Oct 2023
Response from Manager on 17 Nov,2023
Hello Nancy,Thank you so much for taking the time to leave us a 5-star review! We greatly appreciate your feedback and are thrilled to hear that you had such a pleasant stay with us. We hope to have the opportunity to welcome you back in the near future for another fantastic experience.

10/10 Excellent

Terry

Stayed 1 night in Oct 2023
Response from Manager on 14 Nov,2023
Hello Terry,Thank you for taking the time to leave such a wonderful five star rating! We are delighted to hear that you had a great experience during your stay with us. Our team strives to provide exceptional service and it is always rewarding to know when we have succeeded. We hope to welcome you back in the future for another amazing stay.

10/10 Excellent

Yolanda

Liked: Property conditions & facilities, room comfort
I love everything
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct,2023
Hello Yolanda,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back in the future.

10/10 Excellent

Eric John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay while in town on business. Staff was super friendly, room was very clean and room service tidy up rooms on a daily schedule. Makes you feel warm and fuzzy inside. Would recommend to anyone staying in Walker, Louisiana.
Stayed 3 nights in Oct 2023
Response from Manager on 29 Oct,2023
Hello Eric John,Thank you for the wonderful review! We are thrilled to hear that you had a great stay with us. It is always our goal to make our guests feel warm and fuzzy inside. We appreciate your recommendation and hope to welcome you back soon!

10/10 Excellent

stephen c

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice
Stayed 3 nights in Oct 2023
Response from Manager on 14 Oct,2023
Hello stephen c,Thank you for your kind words! We are delighted to hear that you had a great experience at our hotel. We hope to welcome you back soon.

8/10 Good

Megan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were working on the street leading to the property so it was very dusty but overall my stay was good, even though my trip was cut short due to personal situation.
Stayed 3 nights in Oct 2023
Response from Manager on 13 Oct,2023
Hello Megan,Thank you for your feedback. We apologize for the inconvenience caused by the construction work. We're glad to hear that you still had a good stay with us.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on 11 Oct,2023
Hello James,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

BEN

Stayed 1 night in Sep 2023
Response from Manager on 26 Sept,2023
Hello BEN,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Monice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept,2023
Hello Monice,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean and comfortable. breakfast convenient
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept,2023
Hello Amy,Thank you for sharing your experience with us. We appreciate the input referring to our breakfast. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recently stayed at Best Western Plus Regency and the facility was very clean. The staff were very accommodating especially Daniel.
Stayed 2 nights in Sep 2023
Response from Manager on 9 Sept,2023
Hello Catherine,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and facility. We are always looking for ways to improve upon the guest experience so thank you for sharing.