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Reviews of Central Court Motel Warrnambool

3.5 out of 5
Central Court Motel Warrnambool
581 Raglan Parade, Warrnambool, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 177 out of 485 reviews" "
Rating 8 - Good. 187 out of 485 reviews" "
Rating 6 - Okay. 82 out of 485 reviews" "
Rating 4 - Poor. 24 out of 485 reviews" "
Rating 2 - Terrible. 15 out of 485 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Fermin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good price-point and upkeep of rooms - comfortable with helpful staff. Building itself is run down. There's litter in the carpark area. Carpeted stairs would benefit from a thorough vacuuming.
Stayed 3 nights in Feb 2024
Response from Rob on 19 Feb,2024
Thank You for your review, we are glad you enjoyed your stay, we do have renovations planned for the property, and look forward to seeing you again.

6/10 Okay

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs a good renovation to bring it back from being very tired looking. Great location, comfortable bed but disappointingly noisy within the complex and missing blinds to block out morning light. Bathroom needs mould removed.
Stayed 1 night in Feb 2024
Response from Rob on 19 Feb,2024
Thank You for your review, we have addressed the maintenance issues, and do have renovations planned for early this year.

4/10 Poor

Nathan

Stayed 1 night in Feb 2024

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from Linda on 7 Feb,2024
Thank You for your feed back

8/10 Good

Paul G

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff and management where great property is starting to look tired but was clean an convenient to everything.
Stayed 10 nights in Jan 2024
Response from Linda on 7 Feb,2024
Thank You very much for your feed back we hope to see you again

8/10 Good

Andi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean and spacious. Airconditioning didn't work but we were also provided with a fan which helped a bit on a very humid night. Outside, there was a boarded up pool (what a pity) and the restaurant was not operational. Reasonably close to shops, it's right on the highway which we weren't expecting. Overall an OK experience.
Stayed 1 night in Jan 2024
Response from Reservations on 23 Jan,2024
Thank you for taking the time to leave us your review. The air conditioners in the hotel are all currently being replace and fans have been placed in some rooms for this reason.

4/10 Poor

Mauro

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The room was clean overall, however the state of the shower in our room was awful.. mouldy around the floor & wall tiles, cracked and rusted enamel on the base. We preferred not to use it. The carpet also could do with a steam clean as large visible stains, and the wardrobe door was broken off its railing. Bed and sheets were clean
Stayed 1 night in Jan 2024
Response from Rob on 19 Feb,2024
We appreciate your time to leave a comment, we do have renovations planned for early this year and the other points have been passed onto staff.

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Linda on 7 Feb,2024
Thank you so much for your feed back hope to see you again at Central court Motel

2/10 Terrible

Dale

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very messy and not well maintained around the whole property. Room was extremly dated and cracked basins & tiles. Tap shower diverter didn't work properly. Advice DONT STAY here!
Stayed 2 nights in Dec 2023
Response from Reservations on 23 Jan,2024
Thank you for taking the time to leave us your review. We are disappointed that you did not enjoy your stay. The property is scheduled to be renovated this year and we hope you will join us again after its completion.

6/10 Okay

Skye

Liked: Staff & service
Manager is onsite for help, and was lovely. Unfortunately their restaurant has been closed for more than a year, despite LM still showing pics of it open and Limited room service was listed when I booked, but has since been changed to reflect the closed restaurant.The wifi wasn’t working for the first night, but I believe has since been fixed. The second night we were kept awake by loud, inconsiderate guests in the courtyard. The bed was comfy the pillows were lovely and the aircon was effective. The bathroom, while dated, had a great shower (over bath with curtain) with good hot water and pressure. Car parking is tight, but off street, and the property is soon to have a renovation. There’s plenty of food options within walking distance, and a kettle, toaster and microwave- and crockery. The manager is very friendly and approachable and was available to me when I somehow managed to demagnetise my key out of reception hours.
Stayed 2 nights in Jan 2024
Response from Rob on 1 Feb,2024
Thank You for your review, we are glad you enjoyed your stay, as you mentioned we have been onto our IT people to address the websites. we look forward to seeing you again.

2/10 Terrible

Melody

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was nothing like the photos very dirty stains on the carpet and very noisy
Stayed 2 nights in Dec 2023
Response from Rob on 6 Jan,2024
we are sorry you didn't enjoy your stay, we are doing renovations in the upcoming months which will address the room issues.

8/10 Good

PHIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Limited parking when fully booked. Blinds in our room needed strings attached. As I say the staff were excellent.
Stayed 1 night in Nov 2023
Response from Linda on 18 Nov,2023
Thank you for your review upgrades are being made look forward to seeing you in the future.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice to stay there. Excellent staff
Stayed 4 nights in Nov 2023
Response from Rob on 14 Nov,2023
Thank you for taking the time to leave a nice review, we're glad you enjoyed your stay, and look forward to seeing you in the future.

8/10 Good

Christopher

Travelled with family
Liked: Staff & service, property conditions & facilities
It was good value for money.
Stayed 1 night in Nov 2023
Response from Linda on 8 Nov,2023
Thank you for your feedback, we are glad you enjoyed your stay.

6/10 Okay

robert

Travelled with partner
Liked: Cleanliness, staff & service
needs a revamp.
Stayed 2 nights in Oct 2023
Response from Linda on 2 Nov,2023
Thank you Robert for your review Next year there will be a revamp of the Motel .

4/10 Poor

darren

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was recovering from storm damage. The room didnt have working a/c just a fan and windows that didnt open. Was very hot and stuffy and uncimfortable
Stayed 2 nights in Oct 2023
Response from Rob on 17 Oct,2023
Thank you for your review, we welcome all feedback, we are sorry that your stay was not enjoyable, there are plans for upgrading the motel, and we hope to see you again.

8/10 Good

Gayle

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Overall the stay was good .Water pressure wasn’t the best .split system may need checking ,either to warm or to cold when turned down
Stayed 1 night in Oct 2023
Response from Rob on 17 Oct,2023
we are glad your stay was good, although we try to stay on top of all issues , some do creep up unnoticed, thank you for bringing this to our attention, and hope you return.

8/10 Good

John

Stayed 4 nights in Sep 2023
Response from Rob on 23 Sept,2023
Thank You for taking the time to leave a review, we are glad you enjoyed your stay and look forward to having you here again.

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was in the perfect location with a tidy room with lots of space.
Stayed 1 night in Sep 2023
Response from Linda on 16 Sept,2023
Vicki, Thank You for your review, I'm glad you enjoyed your stay, and we look forward to seeing you in the future.

10/10 Excellent

Matt

Stayed 1 night in Jul 2023
Response from Linda on 16 Aug,2023
Thank You very much for your review

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service
Room was clean and comfortable, handy microwave and toaster, friendly staff. One negative was no cutlery except for one teaspoon.
Stayed 1 night in May 2023
Response from Linda on 19 Jun,2023
Thank you so much so sorry that that had happened.

10/10 Excellent

Chameleon

Business traveller
Liked: Cleanliness, staff & service, room comfort
They really went out of their way to look after us
They really went out of their way to look after us - cannot recommend more highly! Well done and thank you again :)
Stayed 6 nights in May 2023
Response from Linda on 19 Jun,2023
Thank you so very much

6/10 Okay

Steven

Stayed 2 nights in May 2023
Response from Linda on 23 Jun,2023
thank you

10/10 Excellent

Sue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly Motel
Great friendly staff , quite , great location
Stayed 1 night in May 2023
Response from Linda on 19 Jun,2023
Thank you so much glad you enjoyed your stay . Hope to see you again .

6/10 Okay

Tamara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quieter than I thought it would be, given that it’s on the highway. Comfortable enough but the carpet was extremely stained and dirty, which let the place down big time. Shower was nice hot water temperature.
Stayed 2 nights in May 2023
Response from Linda on 23 Jun,2023
Thank you for you review

8/10 Good

Sean

Stayed 1 night in Apr 2023
Response from Linda on 23 Jun,2023
Thank You for your review

8/10 Good

Frederick

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Tayah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Shower was dirty and the drains were clogged, nosy neighbours
Stayed 1 night in Apr 2023

8/10 Good

Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central. Close to good amenities. Staff friendly. Two bedrooms very comfortable for family. Good value for money.
Stayed 2 nights in Apr 2023

2/10 Terrible

Ryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Key was bent, and took several minutes to get out of the lock; no replacement was available. Glass fronted room didn’t keep sound from the courtyard out, so I could hear my neighbours who were outside until 1am talking. Could also hear the domestic dispute two rooms down, including the smashed window and the police call-out. Pool pump also ran noisily every 10 mins. Laundry was unavailable so had to use the laundromat down the road.
Stayed 1 night in Mar 2023

10/10 Excellent

Ronald

Stayed 2 nights in Mar 2023

6/10 Okay

Glenn

Business traveller
Disliked: Property conditions & facilities
Restaurant closed, pool closed, no wifi, remote for tv didn’t work, tight parking, overpriced
Stayed 1 night in Mar 2023

8/10 Good

Carmel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price close to amenities.
Stayed 2 nights in Mar 2023

4/10 Poor

Louise

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to everything ,being central , But that was the only good thing about it . Hair all over floor in toliet and bathroom toliet that didnt flush so had to take cover off top of toliet to flush ,told manager and wasnt to interested. Would not stay here again 😡
Stayed 2 nights in Mar 2023
Response from Sheryl on 12 Mar,2023
Thank you for taking the time to forward a review. I do apologise that your stay wasn't a positive one . I am addressing the issues you raised. Once again sincere apologies.

8/10 Good

Tony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2023

8/10 Good

Stephen

Stayed 1 night in Mar 2023

8/10 Good

Glenn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, doing renovations in the future so I was told. Will definitely look to stay there again.

8/10 Good

Dwayne

Stayed 1 night in Feb 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome & friendly staff
Stayed 4 nights in Jan 2023

6/10 Okay

anita

Travelled with family
Disliked: Amenities, property conditions & facilities
Property was ok rooms wernt overly tidy room service not great water pressure dreadful
Stayed 5 nights in Jan 2023

8/10 Good

Owen

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2023

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service
For the price, its an excellent place to stay. Would highly recommend. Clean and comfortable.
Stayed 4 nights in Jan 2023

10/10 Excellent

Warwick

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

6/10 Okay

Anthony

Stayed 2 nights in Jan 2023

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was super helpful and kind.
Response from Motel Manager on 19 Jan,2023
Dear Guest,Thank you for taking the time to share your feedback. We are glad you enjoyed your stay and pleased our friendly staff could help you.See you next time you are in WarrnamboolSincerely,Central Court Motel Manager

4/10 Poor

Kaz

Travelled with group
Disliked: Cleanliness, property conditions & facilities
.
Response from Motel Manager on 19 Jan,2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. This property will be renovated this year, so hopefully next time you are in Warrnambool, you will give us another chance.Sincerely,Central Court Motel Manager

6/10 Okay

fariha

Travelled with family and small children
Liked: Staff & service, amenities
Room was smelly. Carpets were too much old. Toilet was so smelly. There is no ventilation. The room should be renew now.
Response from Motel Manager on 19 Jan,2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. This property will be renovated this year, so hopefully next time you are in Warrnambool, you will give us another chance.Sincerely,Central Court Motel Manager

10/10 Excellent

Trish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved central court motel! The staff are so friendly and the stay was quiet and very comfortable. We will stay here again in the future
Response from Motel Manager on 19 Jan,2023
Dear Guest,Thank you for taking the time to share your feedback. We are glad you enjoyed your stay and pleased our friendly staff could help you.See you next time you are in WarrnamboolSincerely,Central Court Motel Manager

6/10 Okay

Sahil

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The cleanliness was a concern , there were mozzies and web in the room and an annoying sound from some machinery throughout the night.
Response from Motel Manager on 19 Jan,2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. This property will be renovated this year, so hopefully next time you are in Warrnambool, you will give us another chance.Sincerely,Central Court Motel Manager

4/10 Poor

Leisa

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Far from value for money. Very disappointing. A leg fell over the dining type chair as we pulled it out, the lounge chair had what looked like gum stuck to it, the bed side tables were thick with dust, the shower was filthy and there was NO shower screen or curtain!!!
Stayed 2 nights in Jan 2023
Response from Motel Manager on 19 Jan,2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. This property will be renovated this year, so hopefully next time you are in Warrnambool, you will give us another chance.Sincerely,Central Court Motel Manager