Terrace/patio

Reviews of H15 Boutique Hotel, Warsaw, a Member of Design Hotels

5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 808 out of 1001 reviews" "
Rating 8 - Good. 154 out of 1001 reviews" "
Rating 6 - Okay. 24 out of 1001 reviews" "
Rating 4 - Poor. 9 out of 1001 reviews" "
Rating 2 - Terrible. 6 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Kent, Dallas

Travelled with partner
Liked: Cleanliness, staff & service
The staff, service and intent is outstanding. Great location in central Warsaw. Not so great; there is construction in the area and every car, person, dog noise on the street is transmitted into the room. Suggest requesting interior courtyard room and do not take the upgrade into a Penthouse room. It sounds great in theory but you will hear every noise in downtown. The hotel can address this by introducing sound deadening in the penthouse A51A and any street facing room with this issue. Finally, please consider putting a microwave oven in every room including the penthouse.
Stayed 7 nights in Jan 2024
Response from General Manager on 8 Feb,2024
Dear valuable guest,We thank you so much for your extremely constructive feedback.We do realize your stay in our hotel did not exceed expactations, however, there are sometimes limitations where we simply can not do much of it.Or property is under strict supervision of conservatory office as Historical building and we rae not allowe do work you have mentioned.However rest assured we will look closely into wheather are any reasonable solutions for matter brought to our attention.In that spirit, we thank you kindly for understanding, wishing you all the best and still with hope to be able to welcome you again.Warmest regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Chad

Stayed 3 nights in Nov 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 2 nights in Dec 2023
Response from General Manager on 20 Dec,2023
Dear Anna,Thank you for your time and consideration.Loking forward to welcome you again.On behalf of entire team,Warm regards,Aleksandar ZivkovicGeneral Manager

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 4 star boutique hotel
Stayed 2 nights in Dec 2023
Response from General Manager on 20 Dec,2023
Dear Jeff,Thank you for taking the time to share your thoughts with us.We look forward to wlecome you back again.On behalf of entire team here at H15 Boutique HotelWarm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager on 15 Dec,2023
Dear valuable guest,Thank you for rating your recent stay in our beautiful hotel.We look forward to welcome you back.On behalf of entire team,Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm friendly small. Great location. Great room. Concierge Magdalena was like a personal host. Made it all great Thank you
Stayed 4 nights in Oct 2023
Response from General Manager on 8 Nov,2023
Dear George,We are overjoyed to learn you have loved our staff and our hospitality.Thank you kindly. Much appreciated.We look forward to welcome you again.Warm regards,Aleksandar Zivkovic

10/10 Excellent

Agnieszka

Stayed 3 nights in Sep 2023
Response from General Manager on 3 Nov,2023
Dear Ms Agnieszka,Trilled to learn you have rated your stay in our hotel at highest level.It means a lot to us particularly to the team who goes above and beyond in order to fullfil guest expectations.We look forward having you back again.On behalf of entire team here at H15 Boutique Hotel,Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on 3 Nov,2023
Dear valuable guest,We thank you very much for your time and consideration.We sincerely hope to be able to welcome you again.In that spirit, we wish you more happy travels.On behalf of entire team here at H15 Boutique Hotel,Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Victoria

Stayed 2 nights in Oct 2023
Response from General Manager on 3 Nov,2023
Dear wonderful Victoria,We are absolutely trilled to learn you have rated us at highest possible level.It means a lot to whole team and we appreciate it very much.Best possible reward for effort that team put together every single day in order to exceed guest expectations.In that spirit, we wish you many more happy travels and we look forward to welcome you back.On behalf of entire team here at H15 Boutique Hotel,Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate clean, elegant and stylish hotel. The staff is very welcoming. Had a great stay here, would definitely come back.
Response from General Manager on 3 Nov,2023
Dear wonderful Victoria,We are absolutely trilled to learn you have rated us at highest possible level.It means a lot to whole team and we appreciate it very much.Best possible reward for effort that team put together every single day in order to exceed guest expectations.In that spirit, we wish you many more happy travels and we look forward to welcome you back.On behalf of entire team here at H15 Boutique Hotel,Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed. Central location, yet very quiet. Comfortable room. Good food. Friendly and helpful staff. If I’m ever in Warsaw again I would definitely stay here
Stayed 2 nights in Sep 2023
Response from Iwona Ozga on 29 Sept,2023
Dear Peter,Thank you very much for your kind words about our hotel. We are glad you had a pleasant stay and enjoyed the central location, our comfortable rooms, good food and friendly staff. We strive to provide the best possible experience for all our guests. We hope to welcome you back again soon!Warm regards,Iwona OzgaFront Office Manager

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stay away from this place
Front desk people aren’t friendly at all they are very unorganized and rude I definitely don’t recommend this place.
Stayed 1 night in Sep 2023
Response from General Manager on 3 Nov,2023
Dear valuable guest,Than kyou for your input.Nevertheless, we all know, why such a comment came from your end.Your partner has asked us to call police and help her, as obviously you have not behave as per hotel standards.Police has taken away you to the police station in cuff links.We can not comment anything further as it is not appropriate.Wishing you al the best.We will not accept any further eventual reservations from your end due to the unforseen situation which we have reported to the Expedia and everywhere else you might operate.Thank you,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous room. Nice location within easy walk of train station.
Stayed 3 nights in Aug 2023
Response from Front Office Manager on 29 Sept,2023
Dear Jeffrey,Thank you for your feedback! We are glad you liked the room and that the location was convenient. We do our best to provide our guests with the best possible experience and we are glad that we were able to provide it. We hope you will choose to stay with us again in the future.Iwona OzgaFront Office Manager

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 3 Nov,2023
Dear valuable guest,Thank you kindly for rating your stay in our beautiful property.It was a great pleasure havingyou as our destiunguish guest.We look forward welcoming you back.On behalf of entire team,Warm regards,Aleksandar Zivkovic General Manager

6/10 Okay

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is lovely. We did not like the location.
Stayed 1 night in Sep 2023
Response from Iwona Ozga on 6 Sept,2023
Dear Sean,Thank you for taking the time to leave a review. We are glad that you found the hotel itself charming. We understand that the location of our hotel may not have been ideal for you and we apologize if it did not meet your expectations. Our hotel strives to provide guests with a pleasant and relaxing experience during their stay and we value all of our customers' feedback. Thank you again for your valuable comments.

10/10 Excellent

thomas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on 3 Nov,2023
Dear Thomas,Thank you for your time and consideration.We hope to see you soon again,On behalf of entire team Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from General Manager on 6 Nov,2023
Dear James,Thank you for your time and consideration.Looking forward to welcome you again.Warm regards,Aleksandar ZivkovicGeneral Manager

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 6 Nov,2023
Dear Karl,Thank you for rating us.Appreciated much.It would be much easier for us to now better in deatils what went wrong, in order we can improve our services.Looking forward to get in touch with you again and to have possibility to welcome you back.Warm regards,Aleksandar ZivkovicGeneral Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from General Manager on 6 Nov,2023
Dear guest,Thank you for rating us.Appreciated much.It would be much easier for us to now better in deatils what went wrong, in order we can improve our services.Looking forward to get in touch with you again and to have possibility to welcome you back.Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff! Much friendlier than most of our experience in Poland. And nice rooms.
Stayed 1 night in Jul 2023
Response from General Manager on 3 Nov,2023
Dear Gemma,On behalf of our team here at H15 Boutique Hotel,I would like to express genuin appretiation for your amazing and genuin words regarding our services and our hotel.We are trilled and overjoyed, we could exceed your expectations.We look forward having you back.Warm regards,Aleksandar ZivkovicGeneral Manager

8/10 Good

Roni

Business traveller
Liked: Cleanliness, property conditions & facilities
little overpriced
Stayed 2 nights in Jul 2023
Response from General Manager on 6 Nov,2023
Dear Roni,Thank you very much.It was a pleasure to host you.Looking forward to welcome you again.Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Habib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from General Manager on 3 Nov,2023
Dear valuable guest,Thank you kindly for rating your stay in our beautiful property.It was a great pleasure havingyou as our destiunguish guest.We look forward welcoming you back.On behalf of entire team,Warm regards,Aleksandar Zivkovic General Manager

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a city break
Really nice boutique hotel. Good location. Friendly staff. Lovely bathroom.
Stayed 1 night in Jul 2023
Response from General Manager on 17 Jul,2023
Dear Steven,We are simply trilled to learn you have enjoyed your stay with us.Thank you very much it means a lot for the team, who will be informed accordingly regarding you genuin feedback.We look forward to welcome you back.On behalf of entire team here at H15 Boutique HotelWarm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Marek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel and lots of breakfast choices; highly recommend this hotel
Stayed 1 night in Jun 2023
Response from General Manager on 29 Jun,2023
Dear Marek,It was a great pleasure having you as our guest.We are trilled to learn you enjoyed our hotel and our hospitality.We look forward seeing you againOn behalf of entire team,Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from General Manager on 29 Jun,2023
Dear valuable guest,We can not express much, how trilled we are to hear you have enjoyed your stay in our beautiful hotel.Your rating will be shared with our teams as they are the ones to make all the difference in the world of how you felt within.We can not wait to welcome you again in our beautiful property.On behalf of entire teamWarm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Navin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant stay. Very comfortable
Response from General Manager on 29 Jun,2023
Dear valuable guest,We can not express much, how trilled we are to hear you have enjoyed your stay in our beautiful hotel.Your genuin feedback will be shared with our teams as they are the ones to make all the difference in the world of how you felt within.We can not wait to welcome you again in our beautiful property.On behalf of entire teamWarm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at H15 Boutique Hotel. The staff was lovely and very attentive. Our accommodations and the hotel amenities were excellent. The buffet breakfast had a great variety of food options. Signature Restaurant meals and drinks were delicious. The hotel is located in a more residential location with everything accessible within walking distance. I would highly recommend H15! Thank you!!!
Stayed 3 nights in Apr 2023
Response from General Manager on 25 Apr,2023
Dear valuable guest,Thank you so much for taking the time to share your positive experience at H15 Boutique Hotel. We are thrilled to hear that you had a wonderful stay with us and that our staff was able to provide you with excellent service. We're glad you enjoyed our buffet breakfast and found our restaurant and bar to be delicious. Our location is indeed one of the best in the city, allowing our guests to easily explore the area on foot. Thank you for recommending our hotel, and we look forward to welcoming you back in the future!On behalf of entire team,Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at H15 Boutique Hotel. The staff was lovely and very attentive. Our accommodations and the hotel amenities were excellent. The buffet breakfast had a great variety of food options. Signature Restaurant meals and drinks were delicious. The hotel is located in a more residential location with everything accessible within walking distance. I would highly recommend H15! Thank you!!!
Stayed 3 nights in Apr 2023
Response from General Manager on 25 Apr,2023
Dear valuable guest,Thank you so much for taking the time to share your positive experience at H15 Boutique Hotel. We are thrilled to hear that you had a wonderful stay with us and that our staff was able to provide you with excellent service. We're glad you enjoyed our buffet breakfast and found our restaurant and bar to be delicious. Our location is indeed one of the best in the city, allowing our guests to easily explore the area on foot. Thank you for recommending our hotel, and we look forward to welcoming you back in the future!On behalf of entire team,Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Joseph John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great City Location
Really warm welcome and good room. Location is superb
Stayed 1 night in Feb 2023
Response from General Manager on 10 Feb,2023
Dear Joseph John,Thanks very much for your genuin feedback.It was a great pleasure having you stayed with us.We sincerely look forward to welcome you again.On behalf of entire team here at H15 Boutique Hotel, we wish you sucessful year and many more travels.Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Oleg

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
always a great stay at H15! Super hotel, always clean, great staff and well located. What more can you ask for. i've been staying here for years and will always return.
Stayed 4 nights in Nov 2022
Response from General Manager on 13 Dec,2022
Dear wonderful guest David,We are so much proud of you coming back to us, staying with us through tough times for all and believing in us.Thank you for kind words, that will be shared with team members, rest assured.In that spirit, we would like to wish you a wonderful upcoming Christmas season.Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

yuval

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from General Manager on 14 Oct,2022
Dear Valuable guest,Thanks very much.Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

??

Stayed 3 nights in Sep 2022

8/10 Good

Brett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 2 nights in Sep 2022
Response from General Manager on 7 Oct,2022
Thank you kindly for your review.Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Maciej

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
This hotel is in perfect location close to everywhere but on quiet street with lots of top class dining options around. Super clean and super comfortable. Service was impeccable. Additionally they offer “pillow menu” where you can order pillow to your liking. Different level of hospitality. I stayed in luxury studio that had bedroom, 1,5 bathrooms and huge living room. Forget big chains and stay here.
Bedroom
Living room
Street view
Stayed 1 night in Aug 2022
Response from General Manager on 7 Oct,2022
Dear guest,We're delighted to hear you enjoyed your time with us. We will make sure to share your comments with all team members that were mentioned. Thank you for recommending usOn behalf of entire team,Warm regards,Aleksandar ZivkovicGeneral Manager

10/10 Excellent

Nachshon

Stayed 3 nights in Jul 2022
Response from General Manager on 8 Aug,2022
Dear valuable guest, We are trilled to learn you enjoyed your stay with us. Thank you for your positive rating of our property and services. We look forward welcoming you again. Warm regards, Aleksandar Zivkovic General Manager

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am really astonished with this property. Great location, classy design. Property well maintaned and clean. Welcoming front office staff. I have contacted hotel before arrival telling the purpose of my stay- they surprissed me nicely. The property and service are at the highest level. I Definitelly reccomend.
Stayed 1 night in Jul 2022
Response from Front Office Manager on 26 Jul,2022
Dear Guest, I am very happy reading your excellent review and delighted we have managed to meet your expectations. Thank you for writing about your great experience and praising our Front Office staff and their services. Nice words of appreciation from our guests are the best prize & motivation we can ever deserve. Kind regards Iwona Ozga Front Office Manager

8/10 Good

Riyad, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place with a luxury touch. I would have given them 5 stars had there not been an issue with hot water on the first night; while it wasnt their fault (municipality issue), they could have informed me so that I was aware.
Stayed 2 nights in Jul 2022
Response from Front Office Manager on 26 Jul,2022
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Warsaw. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback about this unfortunate hot water malfunction. We are sorry for the failure however this was municipality issue which was surprising for us as well. We did not have a chance to advise about this error in advance. We do hope you will choose to stay with us again and we are confident that your next stay will be pleasurable in every respect. Kind regards Iwona Ozga Front Office Manager

10/10 Excellent

Oleksii Artemov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from General Manager on 18 Jul,2022
Dear Valuable guest, We would like to take this opportunity for chosing our hotel. Furthermore, for finding the time to rate your recent stay in our hotel. Looking forward to see you again. On behalf of entire team, Warm regards, Aleksandar Zivkovic General Manager

10/10 Excellent

Ehud, Modiin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit to me to this hotel since I really likes it
Stayed 4 nights in Jul 2022
Response from General Manager on 18 Jul,2022
Dear valuable guest, Than kyou so much for your amazing review. We are happy to hear, that you've found us again and never let us go. I'll share a little secret, we are prepearing few surprise toward the end of the year and would love to welcome you again and share with you again. In that spirit, we wish you a joyful summer, lot of travels and quality time. On behalf of entire team, Warm regards, Aleksandar Zivkovic General Manager

10/10 Excellent

SUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from General Manager on 8 Jul,2022
Dear valuable guest. Thank you very much for staying withus and for finding the time to rate us. We are trilled, we managed to fulfill your expectations. In that spirit, we wish you joyful summer and hope to see you again sometimes soon. On behalf of entire team, Warm regards, Aleksandar Zivkovic General Manager

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is exquisite. We were very pleased with staff, our room, and the dining facilities. They went out of their way to ensure our stay was perfect! I look forward to returning in the future. Dzienkuja!
Stayed 3 nights in Jun 2022
Response from General Manager on 1 Jul,2022
Hi Michelle, Very humble to receive amazing feedback from our guest. We appreciate so much. Please rest assured, that we will share with our super team, who went above and beyond in order you could have enjoyable stay. We look forward seeing you again. On behalf of entire team, Warm regards, Aleksandar Zivkovic General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jun 2022
Response from General Manager on 1 Jul,2022
Dear valuable guest. We than kyou very much for your time and consideration. Looking forward to welcome you again. On behalf of entire team, Warm regards, Aleksandar Zivkovic General Manager

10/10 Excellent

Ruth, Chevy Chase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like a home away from home when I'm in Warsaw
Stayed 6 nights in Jun 2022
Response from General Manager on 28 Jun,2022
Dear valuable guest, We can not express how much we are happy with your feedback. It is absolutely amazing, stunning. We thank you very much from bottom of our hearts. We will share with our team, as they are the ones to make all the difference in the world. We work hard and do aboev and beyond things for our guest, however we play hard as well. Life is fun. In that spirit, we hope to see you soon again and wish you super summer full of joy. On behalf of entire team, Warm regards, Aleksandar Zivkovic General Manager

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Jun 2022
Response from General Manager on 28 Jun,2022
Dear valuable guest, We can not express how much we are happy with your feedback. It is absolutely amazing, stunning. We thank you very much from bottom of our hearts. We will share with our team, as they are the ones to make all the difference in the world. We work hard and do aboev and beyond things for our guest, however we play hard as well. Life is fun. In that spirit, we hope to see you soon again and wish you super summer full of joy. On behalf of entire team, Warm regards, Aleksandar Zivkovic General Manager

10/10 Excellent

cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been to many 5 star properties. This one my favorite overall because services and amenities here are just a little better. Also, I loved the stye and placement of the rooms.
Stayed 2 nights in Jun 2022
Response from General Manager on 23 Jun,2022
Dear Cynthia, First of all I would like to take this moment and thank you for chosing our boutique hotel. We are so much excited to learn, we have exceed your expectations. This is best reward we could ever get, having feedback from the guest who was simply happy with his stay. Thsi is what we live for. Team go above and beyond every single day, trying to fulfill guests expectations. We sincerely hope, we could be able to welcome you again. On behalf of entire H15 Boutique Hotel Team Thank you & warm regards, Aleksandar Zivkovic General Manager

10/10 Excellent

Mehdi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from General Manager on 17 Jun,2022
Dear Mehdi, We would like to take this opportunity and thank you very much for staying with us and findint the time to rate your stay with us. It is so much rewarding to learn we fulfilled your expectations. We sincerely hope to see you again, sometimes soon in near future. We look very much forward to it. In that spirit we wish you amaziing summer ahead Warm regards, Aleksandar Zivkovic General Manager

6/10 Okay

Pawel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Better dress up or you will be mistreated
I must say I do not usually leave reviews but for this hotel I must. It is one of the more prestigious hotels in Warsaw, my room was uber clean and breath taking, but unfortunately there were some things that made me write this review. Firstly, I did not expected such unprofessional check in for such hotel in that price range! They did not know that my booking covered paid breakfast and that as golden member of hotels.com I was guaranteed a bottle of complementary wine, which I NEVER RECEIVED. When I told them that my booking covered breakfast and a bottle of free wine they made me feel uncomfortable like I was trying to cheat them. Even though I took one of the better rooms there, I still was not treated with respect as other guests, maybe because of my casual outfit, or perhaps I was speaking Polish to them instead of English. Finally, at the breakfast once again they had to check my room number because they did not had my last name on a list which also took some extra time for them to figure it out and made me feel like I was trying to get free breakfast (maybe because of my casual look? Or perhaps I was speaking Polish to them). Breakfast was ordinary by the way nothing special, there are better places for breakfast for such price range or perhaps I am spoiled with better breakfasts in other hotels especially in Warsaw. Will I return? I am not sure. But once again, my room was very nice, super clean, and the view from balcony was breath taking.
Stayed 1 night in May 2022
Response from General Manager on 15 Jun,2022
Dear Pawel, I would like to take this opportunity to kindly thank you for your amazing effort in getting back to us, with your undisputed feedback regarding your recent stay with us. We do appreciate very much, and please rest assured that it will serve as great tool for future trainings of our team members. I do apologize for any inconvenience you experienced during your stay. We live in a time where, we constantly train young members of team and momentum is not in industry’s favor. I guess you are very well aware of it. When comes to the topic, where there was no info in system trace of your preferences through Hotel.com engine, we have contacted relevant technical support teams, in order they can helps us understand lack of it. I can assure you, that no single team member would mistreat at any time any guest. And we are pretty much of casual luxury hotel, where casual outfit is perfectly fine with us and we do not have anything against. I am sure, that would not be case in most of the classy luxury hotels, where service would even call attention of the guest. As a matter of fact, we have extremely international and differentiated clientele. If for any reason team member, do not see surname of the guest on the breakfast list, it is their duty to ask and make sure breakfast is assigned accordingly. Yes, sometimes it looks hustle, however we can not just let anybody sit without making sure. Simply as it is. I truly understand, you have felt uncomfortable and that is something we will work on it, however I guarantee you, that no single team member had any thought of making it in purpose. Team have got together to discuss your feedback, as I did not even need to call their attention. They have felt hurt, however, we are all professionals and we will come stronger as we learn along with every single day, with every single situation and with every single guest. In that spirit, I wish you many many more amazing trips and visits of interesting hotels. Please be so kind to feel invited again, by the team and myself as we look very much forward to it.

8/10 Good

Georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a unique Hotel
Very nice hotel in a centre of Warsaw. We had a suite, so very spacious and comfortable. Restaurant in the hotel is very good. Dessert delicious. We can recommend the hotel to anyone looking for a special place to stay in Warsaw.
Stayed 1 night in May 2022
Response from General Manager on 9 Jun,2022
Dear valuable guest, I would like to seize this opportunity to thank you for the time you've spared to share with us your experience at H15 Boutique Hotel. We do strive to exceed our Guests expectations and it is very rewarding when we receive positive feedback such as yours. Although we did not fulfil your expectations 100%, we look forward to see you again with us in the near future. On behalf of entire team, Sincerely yours, Aleksandar Zivkovic General Manager

10/10 Excellent

Lukasz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, !!!
Stayed 1 night in May 2022
Response from Iwona Ozga on 9 May,2022
Dear Guest, I am very delighted reading your excellent review and happy we have managed to meet your expectations. I hope that your present experience regarding our Hotel will encourage you to visit H15 Boutique Warsaw in the nearest future. Warm regards, Iwona Ozga Front Office Manager