Waterloo Holidays

we called the customer service multiple times before the check in to find out how the process works. None of the calls got answered at different times of the 2-3 days before the check in. The only time that the call got picked up is when I followed the automated voice system to make deposits after receiving an email notification. The listing advertised with on-site parking for a fee of 25CAD but they told me on the phone parking is not available so I have to find other street parking. The building security told us that they don't offer parking to short term airbnb customers. The nearest garage is about 10 minutes walk. We arrived at 4:30pm, went up stairs and still cannot find the keys. turned out the cleaning personnel was not done yet and we waited another 20 minutes till they finished. The listings include 1 king bed, one sofa and a double bed in the living room. Turned out that the double bed is very small and only about the size of a twin sized bed. We are 2 families, and it is too small for two adults. The rooms look nice on photos with french windows but in reality the shades are so bad that they barely block natural lights early morning. Overall, the experience is bad - we didn't get good rest because of so many issues with this place. I would not recommend it.

Would stay again