I am sorry that you have not experienced a good stay. We are not a hotel and we do not offer parking. We try and help all guests as we know that parking can we difficult and have suggested that they can use on street parking free of charge after 6:30pm till 8am.

Hi Gary , I am sorry to hear that you have felt this way. I would however like to inform that we consider guest feedback very valuable. We are under new management and want to offer apologies for the previous team and look forward to providing an amazing experience to all guests forward.

Hi, Thanks for your honest feedback. Cleanliness wise, we'll definitely look in to this and will advise our cleaning team. Communication wise regarding check in instruction or how to access the property, we were sending emails to the Expedia/personal email that guests provided. Our line is open from 8am till 10pm UK time if you'll assistance when it comes to locating the property, however, the exact address of the property is already included in the check in instruction we're sending to guests. But if you didn't receive check in instructions prior your arrival time, there might be a problem receiving it to the Expedia/personal email address that you have provided. We usually send check in instruction 2 days prior your arrival date or as early as when you complete our requirements. Also, we're operating as self-check in service which means we don't have staff in the property. Again, thanks for your honest feedback and we'll surely do our best to improve our services. Best Regards, Vision Short Lets