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Our room was located over a very loud arterial. Loud exhaust cars and emergency vehicles. Place was clean but couldn't sleep well.
Dave
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 1 May,2024
Thank you for your feedback! If you decide to stay with us again, please ask the front desk for a room near the pool, that'll help with the street noise. We are glad you enjoyed your stay otherwise.
The only complaint is there wasn’t adequate parking for all the guests.
Julie
Stayed 4 nights in Apr 2024
Response from Front Desk Manager on 1 May,2024
Thank you for leaving us a review! We do have a second parking lot. Next time you stay with us, the front desk staff can tell you how to access it. We are glad you enjoyed your stay otherwise.
Our room was not clean. There was hair all over the sink. Whoever stayed there before us shaved and was not cleaned properly. It’s on a very busy street so it’s very noise at night. Staff was nice but I would not stay again.
MARITZA
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar,2024
Thank you for your honest feedback!
4/10 Poor
Bin, Walnut
Travelled with family
25 Mar,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Staff and service is good but property is poor, Wifi does't work, AC doesn't work.
Bin
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar,2024
Thank you for leaving us a review! Did you report your issues with the front desk? Either way, we apologize for your experience but are glad you had good service from our staff.
Had a great stay! I used this app, only had to pay deposit, and I immediately was checked! Nice clean area, nice and quiet, heats clean rooms, and good breakfast in the morning!
Daniel
Stayed 1 night in Feb 2024
Response from GM on 1 Mar,2024
Thank you for sharing your experience! We appreciate your leaving us this review and we're so happy you had a great time!
10/10 Excellent
Edna
Travelled with family
11 Feb,2024
It was absolutely a nice stay
Edna
Stayed 2 nights in Feb 2024
Response from GM on 1 Mar,2024
Thank you! We're so pleased you enjoyed your stay with us and look forward to seeing you again.
Travelled with family and small children, Business traveller
24 Dec,2023
There was a lot of noise
Fernando
Stayed 1 night in Dec 2023
Response from GM on 26 Dec,2023
We're sorry you had some difficulty with noise during your stay with us, but we're glad you enjoyed your time with us! If you'd like to give us some more feedback on when the noise took place and where it was coming from we'd look forward to that. Please contact the hotel directly. Thank you!
Clean, comfortable, sizeable room, good beds, good breakfast.
TV a bit small, bathroom a little dated. But all in all a good place to stay. I would definitely stay here again. Good value.
Stephen B.
Stayed 2 nights in Dec 2023
Response from GM on 26 Dec,2023
Thank you for taking the time to leave us this review. We appreciate the comments and are so happy you enjoyed your time with us!
Hotel was good for the price. Need to keep the food stocked for breakfast. They stop refilling at 9 and food was over at 11. Housekeeping did knock and ope. Door 3 times from 9 am to 1045
April
Stayed 1 night in Nov 2023
Response from Front Office Manager on 29 Nov,2023
Thank you for your honest feedback! We will let our breakfast staff know to keep items stocked until closer to closing time, which is 10AM. It looks like we will seeing you again soon, we look forward to it. Thank you, again!
Thank you for your honest feedback. Did you let the front desk know of your issues? They are always happy to help resolve any complaints. Please come see us again, soon!
I loved how clean the room was. The front desk person was very friendly and helpful. It was close to food and shopping.
Paula
Stayed 1 night in Nov 2023
Response from Front Office Manager on 6 Nov,2023
Thank you for leaving us such a nice review! We are so happy you had a good experience at our hotel & the location was convenient for you. Please come see us again soon!
8/10 Good
Karina
2 Nov,2023
Karina
Stayed 4 nights in Oct 2023
Response from Front Office Manager on 3 Nov,2023
Thank you for leaving us a review! We hope you enjoyed your time with us.
Although it was a cozy, comfortable room there is no ramp or elevator for the second floor. If you need handicap access ask for a room on the first floor.
Crespina
Stayed 4 nights in Oct 2023
Response from GM on 31 Oct,2023
We're thrilled you enjoyed your time with us! We definitely advise all guests in need of mobility accommodations request a first floor room! Thank you!
Parking can be a challenge if they are fully booked. Otherwise it is centrally located for Santa Cruz and Monterey. San Jose is about an hour away, so close to a major airport.
John
Stayed 3 nights in Sep 2023
Response from GM on 24 Oct,2023
We're so glad you enjoyed your stay with us! Thank you for taking the time to leave us this review and we hope to accommodate you again soon!