"I gave the hotel 5 stars because everything was amazing! I live in Florida and came to Ohio to be with my son, who is autistic and recently was diagnosed with IgA nephropathy stage 5. He was going to begin the process of getting a donor kidney. He is 33 and I also had his autistic brother, who is 19, with me. Mercedes happened to be the desk clerk when I checked in. There was a mishap with my check in dates and Mercedes handled it professionally. Because I was from out of town I wanted to have a place to hang with my kids and 3 grandkids and the pool was perfect! The kids were really loud and I was worried they were disturbing the lobby area. I apologized to Mercedes for them being loud and she said they couldn’t hear it with the double sets of doors. She gave the kids snacks and told me not to worry about the messes they made. She went above and beyond to make us feel welcome. The hotel was extremely clean and I had no issues with anything, which is typically not true with a hotel stay. She gave us a room that was away from other rooms, which was good because my boys can be loud.
The boys loved the hot breakfast and so did I! I really had no complaints! I will make this my regular stay when I come to visit my kids. ❤️ it was a bit pricier than the other hotels by it, but it was definitely worth the extra money for an uncomplicated stay!!"
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