West Coast of Isla Mujeres

the location of the property was outstanding close to downtown and marina. the service at the property was hit and miss. Some of the service people were very responsive and attentive others not so much.

The stay for the price was awesome, we traveled as a family and my girls had an awesome time!

High points: Staff courtesy and helpfulness was exceptional. We found it easy to get golf cart transport on request. Air conditioning worked well throughout the property. Beds, linens, towels, and dishes in the suite were all high quality. We slept well and the room was quiet. We especially loved the food at Rosato (Italian). All food was good with wide variety. Also recommend the Grill casual lunch place by the pool. Pools were nice and included one with a shallow entrance for little kids. Security was great. Felt very comfortable, including leaving possessions on pool chairs etc. Low points: Beach is small pebbles (not sand) and the waves were fierce. It’s BEAUTIFUL but not great for sand play or swimming. Teenagers will have fun in waves at the edge of the water but not good for littles. One positive is that there were low spots where fish would swim up to you in only about 1 or 2 feet of water. Communication about property wasn’t great. There are kiosks with touchscreens throughout the property that seem to have the best / most current info regarding activities and open restaurants. An app or frequently-updated website would be a nice improvement. We didn’t like the food at Peninsula (dinner service; lunch was fine) and the service at El Mexicano was slow even though the food was good.