Hotels in West End

"Jocelyn at the front desk was absolutely wonderful. Unfortunately her cheery and helpful attitude was the only highlight. The breakfast situation was horrible. There was one, I repeat, ONE person taking breakfast orders, cooking, cleaning tables, replenishing (and keeping an eye on guests understanding that the continent breakfast wasn't included in a room stay) continental breakfast items and coffee. Unless there was some extreme situation, the hotel management should be ashamed. Personally, I think hotel management should have been down there helping because clearly this couldn't be the norm. The poor woman responsible for all that was looking for the single person at the front desk to come help bus tables and she couldn't leave during check-out. From the time you went downstairs to the time food hit your table, it was an hour and that was if there was only a few tables filled. The food was cooked to order and good, but it was uncomfortable being there because of the overwhelming duties of that single employee."

"Great staff. Room good. Great time and felt welcomed "

"Great "

"WiFi was poor"

"Very nice"

"It was a disaster "

"Nice stay overall, but nothing stood out as "amazing". Didn't help that when we arrived at 5 pm, the room still wasn't ready. Note, it was just my wife and me, but if you've got a family to entertain, it feels like it would have been an even better experience given all of the amenities. "

"Breakfast was good. Friendly staff. Clean room"

"Yes i felt safe. Everything was great. Very comfortable and clean. "