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"Nice!"

"Great hotel for our one night stop over at the airport. Easy to find and conveniently located, with easy check in, and quiet room with everything you need "

"Amazing: • food • room • facilities Not quite 5*: • location • service The hotel is huge and impressive, and the place is full of staff. But the service is variable. People really want to help you and some of the staff are super ‘on it’ and efficient. Others, not so much. When we arrived we were taken to the wrong room - a mistake with the number. Then the tv didn’t work. Coffee and tea machine means a kettle - no coffee machine. The hydrotherapy pool wasn’t working - when I asked, the staff member showed me I had to turn it on myself on the switch behind the plastic cover on the wall (where you’d assume public shouldn’t be flicking switches). We asked about an ATM on site and two staff members told us where to go, but there was none, which front of house staff confirmed when we asked. When a payment didn’t go through at the pool bar, later in the day a member of staff messaged me from their personal number on my WhatsApp. I had to tell them multiple times it wasn’t a good time to come to collect payment - and was it really professional to be messaging me from their personal WhatsApp? I had another message during the stay from another staff member also on their personal WhatsApp, and it just seemed a bit odd and not 5*. Also, what about GDPR? On the other hand, came across amazing staff too. The spa treatments were great, and the food! Note: the property is adjacent to the ocean, but there isn’t really beach access, there is a wall."

"Hotel is clean, very friendly and polite staff, great location, great atmosphere. Lot of options for breakfast buffet.. good quality food. One thing need to beware of all the taxes get added on the foods you order. Very good hotel for the families. Overall fantastic stay!!"

"We purchased a package that included one way transportation from the airport. The hotel did not provide the transportation we requested but went over and beyond to make the situation right once we finally arrived. Beautiful hotel, lovely attentive staff and excellent dinner buffet. Room was well appointed and bed was comfortable. We had the opportunity to visit the 9th floor lounge and was very pleased with the vibe and offerings. Only giving four stars because location is challenging. Despite being adjacent the airport it took 30 minutes to get there and return. We would recommend this hotel."

"This is an amazing historic hotel with great staff, it was a pleasure to stay there a few days. Everyone helpful, many areas to hang out and enjoy the ambience. Would love to come back "

"Every aspect of our stay was excellent "

"One of the best hotels I have ever visited. Great ambience and easily accessible to go and visit Mumbai! "

"Very very loud music on the first night complained but nothing done people upstairs having a party banging and loud music again complained twice and nobody got back to me very very disappointed with Novotel. Emailed a complaint and still heard nothing back"