West Pelzer Hotels from S$79

"Great breakfast and service. Free night drinks! Beds subpar comfort"

"Came in town for a one night stay, booked a king bed. Our room was right across from the employee storage unit and next to the gym. It was horrible. The storage door was so loud it slammed all through the morning, and you could hear everyone getting their Morning work out in (I'm a light sleeper) And I’m not sure if there was a gym above us too but there was constantly a loud bang that was shaking the walls. The room looked really nice until we laid in bed. on the right side has a massive divot, I’m 5ft. That was one of the most uncomfortable bed I’ve ever laid on. My body could never get comfortable with that huge dip and loud nosies. Over all it was super disappointing, I’ve always heard really good things about the aloft so I was excited and I ended up crying to my partner that I just wanted to go home and never come back. We left an hour before our late check out because I was so sleep deprived and so upset."

"The room was clean.It was pretty quiet, especially with how many guests there were, & everybody was polite. I definitely recommend this place"

"This is the worst experience I’ve ever encountered in all my travels. Upon our arrival we found no one at the front desk and a gate pulled down to cover the window. There was a sign on the counter that read, “For after-hours check-in assistance, simply dial 500 from the lobby phone. A team member will be with you shortly.” Another sign stated Front Desk 24 hrs 7 days a week. That was quite simply a lie. After multiple attempts calling the number, there was no answer and no one ever came. Someone that was passing through told us the staff lives there so they should be around. Nevertheless, no one ever answered and we were forced to leave to find another hotel. It is bad enough that we had to drive around looking for a place to spend the night, but when we requested a refund, the hotel refused because of their “cancellation policy”. Wait, we didn’t cancel, they didn’t fulfill their obligation to provide what was paid for. Moreover, there were still rooms available, so they weren’t sold out. We paid for a hotel room, that cost them nothing. They obviously care more about taking unearned money than building a legitimate business. Their response speaks for itself; this is a shady and second rate hotel. I will never trust WoodSpring Suites or Choice Hotels again. Buyer beware. Expedia was also no help, so we will be deleting our accounts with Expedia as well. Why use Expedia when they do not provide any protection or benefit and we can get the same or better deals elsewhere."

"Excellent service and accommodation"

"Will stay again "

"Excellent location and amazing staff. Breakfast was disappointing!"

"The room did not match the pictures. It was fine but in need of an update. The staff was very friendly."

"Although this is an exceptional property to stay at as far as cleanliness and great scenery, this time around service wasn’t as great as it usually has been, and they’ve taken away the full continental breakfast that was one of the major amenities that this hotel offered. Also the friendliness of the staff just wasn’t there like it always has been. "