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Reviews of Thayer Hotel

3.5 out of 5
Thayer Hotel
674 Thayer Road, West Point, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 244 out of 422 reviews" "
Rating 8 - Good. 114 out of 422 reviews" "
Rating 6 - Okay. 42 out of 422 reviews" "
Rating 4 - Poor. 17 out of 422 reviews" "
Rating 2 - Terrible. 5 out of 422 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Apr 2024

8/10 Good

Joceline

Liked: Cleanliness, staff & service, property conditions & facilities
If visiting West Point, this is a must stay hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Liked: Amenities
Beautiful and fabulous sleeping accommodations.
Stayed 1 night in Apr 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Historic
Stayed 1 night in Apr 2024

10/10 Excellent

William, Media

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic hotel. Convenient to West Point
Stayed 1 night in Apr 2024

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, amenities
All is well.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and efficient service. Nice property but a little dated
Stayed 1 night in Mar 2024

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room ,I loved the view, loved the food. Staff was great. I wasn’t expecting the railroad so loud in the nighttime I didn’t know about that possibility but otherwise we had a wonderful time and would definitely come back again.
Stayed 1 night in Mar 2024

10/10 Excellent

Pat

Travelled with family
Could have used a reading lamp in the room.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning Historic architecture.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 3 nights in Mar 2024

2/10 Terrible

Mark

Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting daughters and family living on West Point. Made trip and visit convenient and comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay - historic markers, views everywhere.
Stayed 1 night in Feb 2024

8/10 Good

Sandie

Liked: Cleanliness, staff & service
Could use some better water pressure and room updates. Should not charge 25 facilities fee if guest doesn’t use .
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When visiting USMA it’s just the right place to stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Neeley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and felt relaxing and nice. I didn’t like that when we checked out, they added another $25 hotel fee. My reservation was FULLY paid in advance and there were enough extra fees tagged to the original rate. Not sure why they charge me more money without notifying me in advance.
Stayed 1 night in Jan 2024

10/10 Excellent

Gustavo

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Olesya, Cambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

8/10 Good

Maria

Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is stunning
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the hotel had beautiful charm and was very clean and presentable. I stayed in the king bed room for my military ball and want to come back just for a weekend getaway as i live in nyc
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice end to a stay in NYC
We came here for a last night before to return home after a trip to NYC. The room was large with a view on the Hudson. The staff was pleasant (valet, reception and restaurant). There was a passenger train passing on the other side of the shore every 30 to 40 minutes, this gave a Harry Potter type of feeling to the room but if you want complete silence, I would suggest taking a room with the windows facing the court. Even with instructions, the lighting system was bit difficult to figure out. The architecture and decoration of the lobby is spectacular. The restaurant MacArthur is worth the while. This was a nice calming night before returning home. Would go back again.
Stayed 1 night in Dec 2023

10/10 Excellent

Marela, Canton

Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Historic building with fantastic staff.
Stayed 1 night in Nov 2023

6/10 Okay

Beverly K

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My room is very small. The staff was very slow.
Stayed 1 night in Oct 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful anniversary ❤️ stay
Stayed 1 night in Sep 2023

4/10 Poor

Craig

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
A great location, much better than anything else in the area. Unfortunately, the check and staff were frankly rude, the dinner at MacArthur's Riverview restaurant was mediocre at best. The dining room was loud and it was grossly under staffed. If we were ever to come back to the area we would not stay here.
Stayed 1 night in Sep 2023

6/10 Okay

Raymond

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome Service !
Stayed 1 night in Sep 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a Truly Amazing Hotel with a Lot of History. Personnel Were Friendly and Attentive, They Were Helpful with Our Questions Asked. I Would Highly Recommend the Hotel to Friends and Family Visiting the Academy. Food at MacArthur's Restaurant was Outstanding and the Atmosphere at the Zulu Rooftop Bar was Great with Beautiful Views of the Hudson River.
Stayed 1 night in Sep 2023

6/10 Okay

James

Travelled with family
Liked: Staff & service
It was not horrible but very average stay. Cot was ‘unsleepable’. Fridge is extra $. The view of the Hudson was really nice. Overall, the hotel has an interesting history, huge stone presence which is very caool, and the walls are adorned with old men in stuffy uniforms even in the room. Kind of museum like. It’s a good location as far as reaching activities within a reasonable distance. Front desk staff were nice, as well as the housekeeping staff. The restaurants had very limited hours but the local town Highland Falls, a sleepy town with very limited dining options, unless pizza is fine. I would fine another place to stay if I visited the area. But that’s just me.
Stayed 3 nights in Sep 2023

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are attending an event at West Point.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in great condition. Historic property. Enjoyed our stay!
Stayed 1 night in Aug 2023

10/10 Excellent

Bonnie Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Thayer is an amazing place to stay if given the opportunity. The hotel is historical and the room was nicer than any other Ive stayed in in quite some time. MacArthurs Riverview Restaurant was delicicious ' being able to eat b outside was enjoyable.
Stayed 1 night in Aug 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, history, tradition. Doesn't get any better
Stayed 1 night in Aug 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical property with a story to tell.
Stayed 1 night in Aug 2023

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
The architecture of this hotel is truly amazing! The lobby is beautiful and everyone from the moment we pulled up to the moment we left was very friendly and accommodating. The rooftop bar had excellent service and food and the Sunday brunch is out of this world
Stayed 1 night in Aug 2023

8/10 Good

Charlene

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Attitude of wait staff in MacArthur's could improve.
Stayed 1 night in Aug 2023

6/10 Okay

Jermaine, lafayettehill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Denise, Fairfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a gorgeous location! Lunch in the restaurant was great and the bar was very comfortable. Take time to get a visitor pass and walk around the West Point campus. The only criticism I have is that the room air conditioner unit was very noisy.
Stayed 1 night in Jul 2023