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"Lovely old English hotel. Great staff, very helpful and an excellent location. As far as English hotels go it was very nice and enjoyed our stay there. A very good breakfast clean room and comfortable bed."

"Disappointed that the spa was only available to guests between 8am - 10am and from 7pm-9pm. Other times was a charge of £70ppp day. The hotel is lovely but a couple of notes: floor tiles all cracked in our bathroom and the bathroom layout meant access to the shower over the bath was a negotiation and would have been tricky if you weren’t fully mobile. In general, great location but at the price I’m left a little disappointed. "

"perfect location; clean, comfortable room; perfect breakfasts"

"Beautiful decor love the aircon central location for train tour buses shopping and restaurants"

"the breakfast was lovely fresh and hot and good choices"

"Lovely hotel well placed for the city centre. Very walkable and parking close by. Lovely staff and great pool and spa "

"A really great family hotel right next to the Wookey Hole attraction. Rooms were spacious and very clean and the bed was very comfortable indeed. Great value for money and would definitely stay again."

"Overall our stay was pleasant. The room and hotel itself is beautiful. Our issue came with the food. We wanted some food at about 9:15pm sent to our room and all that was available were tiny sandwiches which were not substantial. I have stayed at many 5 star hotels that offer far greater choice and variety with room service, especially when it’s at a relatively normal hour. We had high hopes for the breakfast but unfortunately was underwhelming for a whopping £30 per person I was expecting a lot more choice. The flavours and offerings for a 5 star hotel were sub par. The eggs benedict felt like it was made at a 2 star hotel. I would say that also waiting about 20 mins for each dish was far too long. It looks like the hotel is lacking a proper breakfast buffet reminiscent of what you would expect at a luxury hotel. It’s safe to say although the hotel is beautiful I will not be staying again although the spa and massages we had were lovely."

"Property a little tired but very clean and staff are very nice. Rooms functional we were upgraded to a beautiful view, only complaint the hearing was in a timer and the room was very cold. They gave us an electric heater which took the chill off. "