Westgate Hotels from S$61

"Lovely hotel. First time visiting and very impressed. "

"Perfect"

"The hotel staff were lovely, we were upgraded to a deluxe room with a hot tub, as it was my partners 50th birthday. Also a lovely touch, a bottle of prosecco waiting in the room with a card. "

"Food was excellent, hosts were amazing and welcoming. "

"Perfect accommodation with baby. Own entrance, very private, clean & friendly."

"Dog friendly Friendly staff Convenient location "

"The staff were excellent - really helpful and friendly. The food was delicious - we had a few sides & dessert in the evening, then the breakfast next morning - everything was delicious, really well cooked and the service was great. The room was comfortable and clean (and our little one loved the bunk beds for a family room) "

"Enjoyed our 2 night stay great breakfast and good location as it was just opposite the park. Shops and restaurants all local. Car Park was a small and under the hotel. "

"This stay is hard to evaluate, because it was uneven. It is an experience staying in a medieval castle. We wandered around the interior to see the rooms, with old paintings, suits of armour, etc., which was interesting. The staff upgraded us from servants quarters to a cottage. The cottage was modernized with a living room and wide screen tv, a bedroom, and bathroom with a tub and walk-in shower. This was all good except for the mouse we saw in the bedroom. We had dinner in the dining room, which was kind of worn down, definitely in need of an upgrade. The food was good but not great, and it was expensive. Service was passable, but simple things like providing a bread plate and a functional candelabra were not done. The meal was fair but this was not as good as it could have been. The staff did upgrade us and helped with the internet and tv, but he was not to be found after our check-in. We never got a tour or got to climb to the top of the tower. I made a mistake in booking by one day, but I recognized and corrected that error on the internet. I asked more than once if they would waive the penalty fee for having to cancel the original registration date and rebook the correct dates, and staff replied to my emails but never responded to my request to waive the fee. In the end we were charged a fairly hefty cancellation fee, which is pretty shabby treatment. It was interesting staying in a castle and the upgrade was great, but the place was just a bit “off.”"