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Reviews of Hilton Garden Inn Wichita Downtown

3 out of 5
Hilton Garden Inn Wichita Downtown
401 E Douglas Ave, Wichita, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 278 out of 453 reviews" "
Rating 8 - Good. 114 out of 453 reviews" "
Rating 6 - Okay. 28 out of 453 reviews" "
Rating 4 - Poor. 17 out of 453 reviews" "
Rating 2 - Terrible. 16 out of 453 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance to food and drinks
Stayed 3 nights in May 2024

10/10 Excellent

Amy

Travelled with family
Looks fresh and current! Offers great amenities and bar are on site. Minuses- street noise and the continental breakfast didn’t look great.
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, breakfast is pricey at $18 otherwise amenities are okay
Stayed 1 night in May 2024

4/10 Poor

Timothy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The service was poor. Fridge didnt work in the room and for the price being chatted, i ecpected a bigger room and one with a window. Poor service at breakfast and we waited 30 for a cup of coffee in Starbucks.
Stayed 1 night in May 2024
Response from Hilton Garden Inn Wichita Downtown on 7 May,2024
We are sorry that you feel this way. The room is simply the room that you booked through Expedia. I urge you to double check your booking before submitting it next time. We have relayed this feedback and will work to improve our services. We appreciate your feedback and thank you for choosing the Hilton Garden Inn Wichita Downtown. We hope to see you in the future!

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place feels like home
Stayed 5 nights in Apr 2024
Response from Kyler on 7 May,2024
We are glad you feel so welcomed. We hope to see you again soon! Thank you for choosing the Hilton Garden Inn Wichita Downtown!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was all very well.
Stayed 1 night in Apr 2024
Response from Kyler on 7 May,2024
We are glad you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Devin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a true gem. The area around it can be a little sketchy at times, but we never felt unsafe on premises. The pool area is wonderful.
Stayed 1 night in Apr 2024
Response from Kyler on 7 May,2024
We are glad you enjoyed your stay! We do take the safety of our guests very seriously. We look forward to having you back soon. Thank you for choosing the Hilton Garden Inn Wichita Downtown!

10/10 Excellent

Steven

Travelled with partner
Liked: Amenities
Love it
Stayed 1 night in Apr 2024
Response from Kyler on 7 May,2024
Thank you for the feedback. We hope to see you again soon!

8/10 Good

Susie

Stayed 1 night in Apr 2024

10/10 Excellent

Kathy, Dodge City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel!
Stayed 1 night in Apr 2024
Response from Kyler on 7 May,2024
Thank you! We hope to see you again!

10/10 Excellent

Roger, Dodge City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near downtown attractions and Intrust Bank Arena. Hotel has a cozy bar for a nightcap. Dislike paying $10 a day for garage parking, but not parking on the street even though it’s free.
Stayed 1 night in Apr 2024
Response from Kyler on 7 May,2024
Thank you for your feedback! We are glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was helpful. Bartender was awesome.
Stayed 3 nights in Mar 2024
Response from Kyler on 7 May,2024
I will pass that praise along to our staff. We are glad you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Brian, Lathrop

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, however, the parking was confusing. Not very good directions about where to park and did not realize there was a corridor adjoining the parking garage and hotel (was not told). So we ended up walking down through the garage entrance and through the back alley to get to the entrance. Had a random knock and someone jiggling our door handle at 1:45 AM that was scary, but I understand that was not hotel's fault. Would stay here again.
Stayed 1 night in Mar 2024
Response from Kyler on 7 May,2024
We are glad that you enjoyed your stay with us! We are sorry about the confusing parking situation with the City owned parking garage behind us. We have now made maps with written instructions to help guests determine where to go. We hope to see you again soon!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kyler on 7 May,2024
Thank you!

10/10 Excellent

Roberto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was very helpful upon arrival. Hotel was very clean.
Stayed 1 night in Mar 2024
Response from Kyler on 7 May,2024
We are glad you enjoyed your stay with us! We look forward to seeing you again!

8/10 Good

Rhody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kyler on 7 May,2024
Thank you!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, one of the nicest Hilton Garden Inn’s I’ve stayed at. Staff was excellent and facilities are very clean & nice.
Stayed 1 night in Mar 2024
Response from Kyler on 7 May,2024
We are glad you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and well maintained.
Stayed 1 night in Mar 2024
Response from Kyler on 7 May,2024
Thank you!

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The person that checked me in was the greatest
Stayed 1 night in Mar 2024
Response from Kyler on 7 May,2024
Thank you!

8/10 Good

Brandon B Wash

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from Kyler on 7 May,2024
Thank you!

10/10 Excellent

Shanae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sundus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Kayleigh

Stayed 1 night in Mar 2024
Response from Kyler on 7 May,2024
Thank you!

10/10 Excellent

Tasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn’t really like was the parking.
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Reginald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was excellent. The staff was friendly.
Stayed 2 nights in Feb 2024

8/10 Good

Tom

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Saliyl

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Dec 2023

8/10 Good

Tony, Dodge City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Awsome
Stayed 2 nights in Feb 2024

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Feb 2024

4/10 Poor

Ron

Stayed 1 night in Feb 2024
Response from Kyler on 7 May,2024
We are sorry about your experience! If you could tell us what we can work on, that would be much appreciated!

10/10 Excellent

Forrest

Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

darin

Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to walk to the theater from the hotel.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, but misleading.
The entire property was very clean and seemed to be newly renovated. Its good to note that some rooms are interior rooms with no windows, so they feel like sleeping in a closet. The bathroom doors are frosted glass which seems nice at first until someone needs to use the bathroom during the night. The light floods the room. The pool area is amazing for relaxing with nice seating and a TV. Parking in the city garage was easy, at least on a sunday night. Overall its a very nice place, but choose an exterior room with the bathroom door facing AWAY from the bed.
Stayed 1 night in Dec 2023

2/10 Terrible

STEPHANIE

Disliked: Staff & service, property conditions & facilities, room comfort
Not up to Par!
We got a call that our daughter got sick after we finished our anniversary dinner. We tried to cancel our room but the hotel said we would still be charged. So we went home and stayed with her till she feel asleep and tried to continue on our night. We wanted a room with a good view- for our anniversary. Well our window faced the alley and parking garage. Not even kidding. Then the room was nice size but TV was small and clear across the room like 20 feet. The toilet paper was almost out. Nice of room service not to just out in a new roll. Then we paid extra for breakfast only to find out they were temporarily not doing breakfast at the hotel until after the 4th. Horrible service and we did not get what we paid for! Disappointing!
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Troy, Oronoco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Troy, Oronoco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice place. Walking distance to event center. Clean and friendly. Comfy beds. WiFi not free unless you sigh up for rewards program which is free. Restaurant food pretty good.
Stayed 1 night in Dec 2023

2/10 Terrible

Andrea

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked out of this hotel at 2:30 in the morning. We got to the hotel after a concert last night. It was very hot and smelled badly but we tried to stick it out without complaining to the front desk because we were really tired. After trying to sleep and the temperature not going below 74, we just couldn't do it. We turned on the lights and realized there was a huge spot on the carpet (maybe 3 foot x 3 foot). It was wet like they had tried to recently clean it up but it hadn't dried. We aren't sure if the stain was blood, vomit, or something else entirely. We do think the stench was probably related to the stain. We told the front desk when we checked out but they offered no apology or offer to make it right. We were very disappointed with this stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Carla

Stayed 1 night in Dec 2023

10/10 Excellent

Debra, Hays

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice, clean, and close to where we needed to be.
Stayed 1 night in Dec 2023