Hotels near Wilderness at the Smokies

"not a very welcoming experience.The check in was cold and not welcoming at all.Our bathroom toilet handle was completely broken off and they had to come in the next morning to fix it. Then the master king bed did not even have a mattress pad on the bed that was so saggy. The sheets a blanket were a reuse as well. NO ONE CAME AS PROMISED TO CHANGE THE BEDDING.We had to call again and then finally someone came and saw the linens and apologized and immediately at 9:30pm on the 4th day of asking tended to it. Just overall a very aggravating experience. The manager offered us $100 off and a late check out which the next day they were calling us and inquiring why we were still in our room and not check out. The activity that we were told that was taking place at 11am was changed and they never even bothered to tell guests. Us and several others were waiting at the activity center until I called them around 11:15 to inquire and then they said oops ! NOT a good way to manage the activities. The manager did feel apologetic and gave us the activity to bring home with us, though I know my daughter was till disappointed that she could not sit with the other kids to do it. Room was not as pictured, and the furniture was dated and my dresser drawer just had to stay open because the dresser was not level ( which is a tipping hazard ) "

"Front desk staff was very matter of fact, not friendly. If you have a balcony on the second floor, you may have a view of a roof. "

"The property seemed nice. It was clean. The rooms were decorated nicely but we ended up getting a stinker of a room. The bathroom fan didn’t work and the room smelled like dooty, so we opened the door to get fresh air and someone was smoking so the room filled with that smell. Then, we tried to take a shower and the faucet blew off the wall. Yikes! There wasn’t any soap or anything to clean up with but we did have toilet paper, so I’ll call that a win. The beds were comfy and the property was quiet so we did get a good nights rest, so I bumped up the stars for that, but overall a hot mess express."

"It’s ok if you go on a deal. My kids had fun and there are tons of places to eat off the property. The rooms are older. Also they don’t come to the rooms but will come if you text. Decent hotel to stay at "

"Pay attention to the dates the outdoor water park opens bc it was not open and I was not aware until we were there. Staff great 10/10.. "

"Friendly staff clean rooms. Breakfast wide variety. Easy to get to the island and shops"

"My family enjoyed!!!Recommend 10/10 !! The kids had a fun & check-in was fast. Staff did a great job on the service. The rooms were very clean and comfortable. We had a blast. "

"Good break meah rooms"

"Great stay but not sure why this property is considered a 3 star. Would be more of 2-2.5. Beds could be better. Odd color scheme. Overall decent stay if price is right. No complaints just preferences "