Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Quality Inn & Suites Willows

2.5 out of 5
Quality Inn & Suites Willows
199 N Humboldt Ave, Willows, CA

Reviews

6.8
Rating 10 - Excellent. 227 out of 990 reviews" "
Rating 8 - Good. 302 out of 990 reviews" "
Rating 6 - Okay. 200 out of 990 reviews" "
Rating 4 - Poor. 146 out of 990 reviews" "
Rating 2 - Terrible. 115 out of 990 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing the breakfast was amazing very day we stayed
Stayed 1 night in May 2024

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was amazing and great as always every day we stayed
Stayed 7 nights in May 2024

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It seems that the whole hotel is under construction. That’s fine, but the paint was spilled all over the carpets were horrible. Our feet were dirty when we walked on the floor in the room. There were gnats in the room that we couldn’t get rid of. The television said did not work even after many attempts. The bathroom was filthy to the point that a lot of hair got stuck on the bottom of my foot while I was in the shower. The breakfast was very disappointing so we never ate. There was no closet. The alarm clock was broken and the walls were semi painted. The vents were filthy , as was the room, they should not be one of the Expedia choices
Stayed 1 night in May 2024

10/10 Excellent

Savanna

Liked: Amenities
It was good
Stayed 2 nights in May 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Inside staffing is very charming and always in a great mood iam so happy with my stay
Stayed 1 night in May 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Mui cómodo todo excelente
Stayed 4 nights in May 2024

8/10 Good

Marcelina

Travelled with family and small children, Travelled with pets
Liked: Staff & service
What i like most is the indoor pool and easy parking
Stayed 1 night in Apr 2024

10/10 Excellent

KAMAL

Liked: Cleanliness, amenities
Very friendly staff that’s why I always come to this location
Stayed 1 night in Apr 2024

10/10 Excellent

Marisol

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Carlos at the front desk was so kind! The check in was simple and the rooms were beautifully renovated and updated.
Stayed 1 night in Apr 2024

10/10 Excellent

daniel, Maywood

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a very excellent facility. they offer free breakfast also the pool. it's very clean. so quiet. smoke-free perfect for families in the middle of the road between Fields. it is a peaceful experience
Stayed 2 nights in Apr 2024

4/10 Poor

VIRGINIA

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not terribly impressed. It wasn’t super clean and the area was a bit shady.
Stayed 2 nights in Apr 2024

2/10 Terrible

Hans

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My room's shower didn't work, the refrigerator was broken, the TV did not work, and the indoor pool was really cold. I could not get water to come out of the shower head except for just a drip. It was unusable. The refrigerator was broken completely and had a tub of spoiled ice cream from a previous guest. When we opened the refrigerator, the smell of the spoiled ice cream filled the room. I had some food that I wanted to put in the refrigerator, but I had to throw it away in the morning because it was not kept cold all night.
Stayed 1 night in Apr 2024

10/10 Excellent

Todd

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

KAMAL

Business traveller
Liked: Cleanliness
All new
Stayed 4 nights in Mar 2024

2/10 Terrible

gregg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is horrible
Couldnt get hold of anyone to change my booking
Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

Travelled with family
Being remodeled extremely clean
Stayed 1 night in Jan 2024

10/10 Excellent

Brandon

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Everything was nice and clean, the internet worked great, and the staff were very nice.
Stayed 7 nights in Jan 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your time booking with this hotel…it’s like some crazy spooky movie. You’ve been warned…
Stayed 1 night in Dec 2023

2/10 Terrible

Diana

Travelled with partner
Disliked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Cliff

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t stay.
The hotel was a construction zone. They only had second floor rooms and no elevator and hotels.com didn’t say that as I am disabled and had a really hard time getting to my room. The room key machine was broke I had to ask the manager to open my room or prop my door all the time.
Stayed 2 nights in Dec 2023

6/10 Okay

Garrett

Travelled with group
Liked: Cleanliness, staff & service
This will be a great hotel once renovations are complete
Stayed 1 night in Dec 2023

4/10 Poor

David

Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
This was a very active construction site. Inside and out.surprised they were even open for business.
Stayed 2 nights in Oct 2023

6/10 Okay

Max

Stayed 1 night in Oct 2023

6/10 Okay

Kenneth, Ontario

Liked: Staff & service
Disliked: Property conditions & facilities
Property has changed ownership and changed its name. Property is under major renovations and the pool and food area are closed. Rosa was very friendly and apologetic about the conditions.
Stayed 1 night in Jul 2023

4/10 Poor

Aden

Disliked: Cleanliness, property conditions & facilities
The property is being remodeled. The place was a mess. No breakfast during the remodel.
Stayed 1 night in Jun 2023

6/10 Okay

James

Liked: Staff & service
Stayed 2 nights in Jun 2023

4/10 Poor

Vern

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Brenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

2/10 Terrible

Melinda

Stayed 2 nights in Apr 2023

2/10 Terrible

Edward

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room we booked on line was not available, the room was dirty with a bad smell, drapes falling apart , washroom not cleaned to a high standard, holes in the walls, no ice bucket or bath mat. Would not accept cash as a payment.
Stayed 1 night in Apr 2023

10/10 Excellent

Nicholas G Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a dirty, tired dump !!! I don’t usually write reviews but you need to be warned about this horror show. I could list all the things wrong with it, but before you read them all, you could have driven to another town!
Stayed 1 night in Apr 2023

2/10 Terrible

Leticia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Brian

Stayed 2 nights in Apr 2023

4/10 Poor

Benson

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This used to be a good place. Property under new management - they are letting it run down. Despite assurances that the pool would be open, it was shut for ‘renovation’ but no works were taking place. Just lights off. Just imagine the savings on power/chemicals…. Breakfast = joke. Just grab n go stuff. Rooms have lots of damage/stains/dirt and are nothing like pictures. Bed linen was clean but that’s it on the positive.
Stayed 1 night in Apr 2023

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice time
The stay was amazing I will be staying again.
Stayed 1 night in Apr 2023

2/10 Terrible

Gary

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
We had a confirmed reservation for a handicapped accessible room and at check in were told none were available. The room reeked of cat pee. The mirror on the door was cracked.
Stayed 1 night in Apr 2023

10/10 Excellent

Dylan

Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Ya
Stayed 1 night in Mar 2023

10/10 Excellent

Carlos

Stayed 1 night in Mar 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super quiet and not very busy. Lots of parking especially for trucks and RVs.
Stayed 1 night in Mar 2023

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Mar 2023

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Washer and dryer
Stayed 1 night in Mar 2023

2/10 Terrible

Joel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was a dump. Old broken furniture. Dusty shelves. Burnt hair dryer plug and much more
Stayed 2 nights in Mar 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was very dirty, the pool did not work. It was a huge disappointment.
Stayed 1 night in Mar 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s fine
Stayed 1 night in Mar 2023

2/10 Terrible

Jada

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
considering i checked in at 12:30am… certain things could have been forgotten. BUT this place has roaches and bed bugs!!! my pillow had blood(?) on it!! outlets didnt work. tv and room phone didnt work. beds were awful. sitting on box springs and had broken head boards
Stayed 1 night in Feb 2023