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Reviews of Holiday Inn Express Hotel & Suites Winnie, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Winnie, an IHG Hotel
46300 Interstate 10, Winnie, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 174 out of 389 reviews" "
Rating 8 - Good. 119 out of 389 reviews" "
Rating 6 - Okay. 52 out of 389 reviews" "
Rating 4 - Poor. 26 out of 389 reviews" "
Rating 2 - Terrible. 18 out of 389 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sally

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Horrible area, left and went to Baytown. SO much better!!!
Stayed 1 night in May 2024

2/10 Terrible

Kendralyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I wasn't aware that the hotel was under construction! We had to move rooms twice! The hot water wasn't working in the room & it was very hot! I guess from the construction bit it was too short notice to move hotels! Very uncomfortable stay.
Stayed 1 night in May 2024

6/10 Okay

Juan, Dallas

Travelled with family
It was under renovation and the entire lobby area where we stayed was under renovation.
Stayed 1 night in May 2024

6/10 Okay

John

Stayed 1 night in Apr 2024

8/10 Good

Americo

Travelled with family
Liked: Staff & service, amenities
The hotel is great, but was unaware of the renovations going in which we had to work around to get inside. I'm sure it will look good upon completion, but a bit inconvenient during this work.
Stayed 1 night in Apr 2024
Response from Karli R. on 6 May,2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WINNIE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Joel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Karli R. on 6 May,2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WINNIE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was excellent, very clean and Maria did a great job each day cleaning. The personal products were nice. The hotel was being renovated, so there was no laundry, we weren’t told this. There should have been some sort of credit, as this was part of our decision to stay at this hotel. It was nice to have a hot breakfast, food was mediocre but several options and we were generally happy with it. Generally very satisfied with the stay and would definitely recommend
Stayed 3 nights in Mar 2024
Response from Karli on 8 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karli R. on 6 May,2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WINNIE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Karli on 28 Mar,2024
"Thank you so much for your review of our hotel. We appreciate your loyalty. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good place. They were doing some remodeling which limits it some areas but overall it was a very positive experience.
Stayed 3 nights in Mar 2024
Response from Karli on 18 Mar,2024
Thank you for taking the time out of your day, We look forward to seeing you again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Below normal Holiday Inn suites standards
Check in took forever because we went thru hotels.com instead of direct to the hotel. We arrived at midnight, so that made it worse that it took so long. After checkin, we entered the hotel thru the side door and immediately entered a construction zone. The hallway was taped off like we weren’t supposed to be back there but the side door let us enter…. There was a cockroach in the room as well as a spider in the bathroom. Cold water pressure in the sink was not even enough to brush teeth. Breakfast in the morning was a mixture of stale pastries and your typical reheated frozen omelette… we quickly went to MCD for breakfast instead. It was not super expensive, so I didn’t expect a lot, but it just seemed like it was below the standard I normally get at holiday inn suites.
Stayed 1 night in Feb 2024
Response from Karli on 18 Mar,2024
I do apologize for your experience with us. I do hope you give us another try to make this better.

10/10 Excellent

Deborah Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sleep! Nice hot breakfast!
Stayed 1 night in Feb 2024
Response from Karli on 18 Mar,2024
Thank you for the review! Cant wait to see you again.

10/10 Excellent

Diamond

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so welcoming, friendly and accommodating. My son and I traveled alone and they made us feel safe and made it enjoyable and comfortable. Loved it
Stayed 1 night in Feb 2024
Response from Karli on 23 Feb,2024
Thank you for your review!

10/10 Excellent

Debi

Liked: Amenities
Easy to get to. Property is good except putting a guest staying two nights right next to an area that’s torn apart and workers start drilling and pounding at 7am isn’t good.!
Stayed 2 nights in Feb 2024
Response from Karli on 23 Feb,2024
I do apologize for the issues you had during your stay. We appreciate the feedback.

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
Carpet in the room was sticky! Like it was shampooed and they left the soap on it. Very unpleasant
Stayed 1 night in Feb 2024
Response from Karli on 23 Feb,2024
We apologize for the problems during your stay. We hope you give us another chance in the future.

6/10 Okay

Justin

Stayed 1 night in Jan 2024
Response from Karli on 28 Mar,2024
"Thank you so much for your review of our hotel. We appreciate your loyalty. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent breakfast
Stayed 1 night in Jan 2024
Response from Karli on 23 Feb,2024
Thank you for the review.

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karli on 19 Jan,2024
Thank you for taking the time to leave us a review, we hope to see you again soon!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Karli on 18 Mar,2024
Thank you for the review. Hope to see you again.

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karli R. on 14 Dec,2023
We appreciate you taking the time to leave us a review! Cant wait to see you next time!

10/10 Excellent

Jason

Stayed 1 night in Nov 2023
Response from Karli R. on 30 Nov,2023
Thank you for the great review, we hope to see you again soon

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our five night stay. The front office staff were friendly and helpful. The room was clean and comfortable.

10/10 Excellent

Mary

Stayed 1 night in Oct 2023
Response from Karli R. on 30 Nov,2023
Thank you for the great review, we hope to see you again soon

10/10 Excellent

Dora

Stayed 1 night in Nov 2023
Response from Karli R. on 30 Nov,2023
Thank you for the great review, we hope to see you again soon

8/10 Good

Frank

Liked: Cleanliness, staff & service
Room and service good. Seemed like limited parking directly adjacent to hotel?
Stayed 1 night in Oct 2023
Response from Karli R. on 10 Nov,2023
Thank you for the review!! Hope to see you again soon!!!

6/10 Okay

Patrick

Stayed 3 nights in Oct 2023
Response from Karli R. on 30 Nov,2023
Thank you for the great review, we hope to see you again soon

10/10 Excellent

Sonia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is nice and clean. Very friendly
Stayed 1 night in Oct 2023
Response from Karli R. on 30 Oct,2023
Thank you for leaving us a review. We are glad you enjoyed your stay!

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the in-room jacuzzi! Highly recommend safety rails be installed alongside the steps. Hot water and super jets! Breakfast was wonderful and nutritious. Thank you to the staff, also.
Stayed 1 night in Oct 2023
Response from Karli R. on 30 Oct,2023
Thank you for leaving us a review. We are glad you enjoyed your stay!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly.
Stayed 1 night in Oct 2023
Response from Karli R. on 30 Oct,2023
Thank you for leaving us a review. We are glad you enjoyed your stay!

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Business travel overnight
The front desk staff at check in were excellent. The room was ok overall. The room location was great but the a/c didn’t cool effectively and the toilet ran off and on all nite. I didn’t realize it until I was already settled in. The breakfast was good and morning staff were also excellent. I would definitely stay there again but check the room out first thing.
Stayed 1 night in Oct 2023
Response from Karli R. on 30 Oct,2023
Thank you for leaving us a review. We are glad you enjoyed your stay!

10/10 Excellent

Janice

Stayed 1 night in Aug 2023
Response from Karli R. on 18 Sept,2023
Thank you for taking the time to leave us a review. We greatly appreciate it

6/10 Okay

Luis

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rated Very Good, should be rated Poor.
The hotel is rated as Very Good but it’s going thru refurbishment and it’s nowhere near a Very Good. The carpet was exceptionally dirty with many stains, a rotten egg smell from the bathroom and it felt a bit unsafe as we were at the end of the hall with plastic curtains.
Floor stains
Floor stains
Chair stains
Stayed 1 night in Aug 2023
Response from Karli R. on 18 Sept,2023
I do apologize for not meeting the standards for your stay. I do hope you give us a chance to improve and make your next stay better!

6/10 Okay

Rodney

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Karli R. on 18 Sept,2023
Thank you for taking the time out of your day to leave us a review. We greatly appreciate it

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. We stayed for 2 days. Y’all’s hotel got us in very fast after having another let down with a hotel. Thank y’all so much !!!
Stayed 2 nights in Jul 2023
Response from Karli R. on 4 Aug,2023
Thank you so much for taking the time to leave us a review. I am thrilled that you enjoyed your stay with us. We look forward to providing you with another great stay

6/10 Okay

Leah

Stayed 1 night in Jul 2023
Response from Karli R. on 4 Aug,2023
Thank you so much for taking the time to leave us a review. I am thrilled that you enjoyed your stay with us. We look forward to providing you with another great stay

10/10 Excellent

Jessica

Liked: Staff & service
.
Stayed 1 night in Jul 2023
Response from Karli R. on 4 Aug,2023
Thank you so much for taking the time to leave us a review. I am thrilled that you enjoyed your stay with us. We look forward to providing you with another great stay

4/10 Poor

Sherlyn

Disliked: Cleanliness, property conditions & facilities
The room I booked wasn’t available. The room I was given was in a construction area. The air conditioner has a kitchen pan under it to catch water. Between the construction and leaking ac there was a strong smell
Stayed 1 night in Jul 2023
Response from Tiffany Fehrle - General Manager on 17 Jul,2023
I am sorry that you did not enjoy your stay with us. I am hoping to show you that we can do better for your next stay and would love to show you how awesome we can be after renovations are complete.

6/10 Okay

Jared

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel staff was great however the mattresses in our room were less than desirable. There was also mold in the bathroom and stains on the furniture.
Stayed 1 night in Jul 2023
Response from Tiffany Fehrle - General Manager on 17 Jul,2023
Thank you so much for taking the time to leave us a review. I am glad that you enjoyed the hotel staff. We hope to have you back and show you a better stay once renovations are complete.

4/10 Poor

Richard

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Choose and paid for a king bed, got two queens. Took two hours after checking in for room to be cool enough not to sweat. TV would not work, acted like we did not know how to work a tv. Took them quite a bit to reboot or whatever. Then remote would not work. Don’t pay extra like we did , just go for the cheapest one. That is what we got anyway!
Stayed 1 night in Jul 2023
Response from Tiffany Fehrle - General Manager on 17 Jul,2023
Thank you so much for taking the time to leave us a review. We hope to have you back and show you a better stay once renovations are complete.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Would stay again
Our room was clean and spacious. They are remodeling right now and the hallway was a little smelly. However, our room smelled fresh and clean.
Stayed 2 nights in Jul 2023
Response from Tiffany Fehrle - General Manager on 17 Jul,2023
Thank you so much for taking the time to leave us a review. We hope to have you back and show you a better stay once renovations are complete.

8/10 Good

Jared

Stayed 1 night in Jul 2023
Response from Karli R. on 4 Aug,2023
Thank you so much for taking the time to leave us a review. I am thrilled that you enjoyed your stay with us. We look forward to providing you with another great stay

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
A place to sleep
We moved rooms bc the first was was dirty and ac wasn’t working and they accommodated us quickly but this hotel is in need of a Reno fast
Stayed 2 nights in Jul 2023
Response from Tiffany Fehrle - General Manager on 10 Jul,2023
Thank you so much for taking the time to leave a review. I apologize that you were placed in a room with the AC not working. I am glad that my staff was able to get you to a better room quickly. We are currently undergoing our renovations now and hope to be done as soon as possible. We look forward to sharing our renovations with you soon.

10/10 Excellent

Danae

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in May 2023
Response from Tiffany Fehrle - General Manager on 10 Jul,2023
Thank you for your review. We are glad that you enjoyed your stay with us.

10/10 Excellent

Fantasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tiffany Fehrle - General Manager on 10 Jul,2023
Thank you for your review. We are glad that you enjoyed your stay with us.

10/10 Excellent

shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tiffany Fehrle - General Manager on 28 Jun,2023
Thank you so much for your review.I am glad that you enjoyed your stay with us.

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Tiffany Fehrle - General Manager on 28 Jun,2023
Thank you so much for your review.I am glad that you enjoyed your stay with us.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night for 2
Our stay was great!
Stayed 1 night in Jun 2023
Response from Tiffany Fehrle - General Manager on 28 Jun,2023
Thank you so much for your review.I am glad that you enjoyed your stay with us.

8/10 Good

Claude

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good valie
Nice place. Front desk staff was very nice and helpful.
Stayed 1 night in Jun 2023
Response from Tiffany Fehrle - General Manager on 28 Jun,2023
Thank you so much for your review.I am glad that you enjoyed your stay with us.

4/10 Poor

Naomi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Holiday inn definitely let us down this time.
Stayed 2 nights in Jun 2023
Response from Tiffany Fehrle - General Manager on 28 Jun,2023
I am sorry that you did not enjoy your stay with us.We hope that after renovations, you will give us the opportunity to show you a better stay next time.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Renovations taking place. But that didn’t change their customary superb service. Nice stay while in town for a wedding. The pool was amazing!
Stayed 3 nights in May 2023
Response from Tiffany Fehrle - General Manager on 28 Jun,2023
Thank you so much for your review.I am glad that you enjoyed your stay with us.