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Reviews of Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall

2.5 out of 5
Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall
1680 Westbrook Plaza Dr, Winston-Salem, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 332 out of 525 reviews" "
Rating 8 - Good. 138 out of 525 reviews" "
Rating 6 - Okay. 34 out of 525 reviews" "
Rating 4 - Poor. 15 out of 525 reviews" "
Rating 2 - Terrible. 6 out of 525 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fred

Liked: Cleanliness, staff & service
Well kept and managed, staff is very friendly and accommodating.
Stayed 3 nights in May 2024
Response from Our Staff on 14 May,2024
Hello and than you so much for your recent stay AND your 5star review! Your support is truly valued and we are glad your stay was a pleasant one. We hope to see you again soon...

2/10 Terrible

Stewart, Toronto

Disliked: Staff & service, property conditions & facilities
Disappointing
Stayed 1 night in Apr 2024
Response from Our Staff on 8 May,2024
Hi Stewart,We sincerely apologize for your experience during your stay. We strive to provide exceptional service and when we fall short of that desire we always seek to do better in the future. Thank you for sharing and hopefully you will give us another opportunity to make it right...

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Our Staff on 30 Apr,2024
Thank you for your recent stay and 5 star review! Your support is truly valued. Please visit us again the next time you are in this area!

4/10 Poor

Courtney

Stayed 3 nights in Apr 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. This is the second time we have stayed there and we will definitely stay again. The hotel and rooms are super clean. The beds are super comfortable. The hot cocoa bar all day is a fun treat! The included breakfast in the morning was perfect! All of the hotel staff are warm and friendly. I would definitely recommend staying!
Stayed 1 night in Mar 2024
Response from Grateful on 30 Apr,2024
Oh My! Thank you for your recent stay and 5 star review. We are glad we were able to provide friendly service and comfortable accommodations during your stay. We hope to see you again real soon!Our Staff

10/10 Excellent

Yan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is quiet, clean and spacious, the breakfast is good, the staff is nice and friendly.
Stayed 1 night in Feb 2024
Response from Our Staff on 18 Feb,2024
Hello Yan and thank you for that 5/5 review! Your support is truly valued and we are sooo glad to hear you enjoyed your stay. We hope to see you again real soon!Our Staff

8/10 Good

Virginia

Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Stayed 2 nights in Jan 2024
Response from Great Stay on 8 Jan,2024
Thank you for your recent stay and review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again real soon!

10/10 Excellent

Karen, Stouffville

Stayed 1 night in Dec 2023
Response from Our Staff on 8 Jan,2024
Thank you for your recent stay and review! Your support is truly valued and we are glad you stay. We hope to see you again real soon!

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fairfield Team on 27 Dec,2023
Thank you for the wonderful 10/10 review! We are glad that you enjoyed your stay with us. We hope to see you again!

2/10 Terrible

Jesse

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This place is a joke on so many levels considering its price. They charge $75 dollars for your pet and have absolutely no area for your pets. The staff is rude thru fake niceness and countless time gave me lines of “bs” and passive aggressively told me I was wrong even when I provided proof I wasn’t. The beds feel like 20$ hotel bed lacking everything in the bathrooms. I could go on and on but I will never stay here again nor would I ever recommend this hotel to anyone or my worst enemy!
Stayed 1 night in Dec 2023
Response from Fairfield Team on 27 Dec,2023
We sincerely apologize for your experience during your stay. We strive to provide exceptional service and when we fall short of that benchmark we always seek to do better in the future. Thank you for your time.

8/10 Good

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fairfield Team on 27 Dec,2023
Thank you for your feedback, we strive to provide exceptional service and hope we accomplished that during your stay. We hope to see you again!

10/10 Excellent

Anneliese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what I paid, I got a very clean and spacious room. There was coffee always available and a hot chocolate bar. The included breakfast was what you would expect but serviceable and the staff was very friendly and helpful. I couldn't ask for more than that at the price point.
Stayed 1 night in Dec 2023
Response from Fairfield GM on 27 Dec,2023
Thank you for your wonderful 5/5 review! We are glad that your stay was comfortable and that our staff provided exceptional service. We hope to see you again soon!

10/10 Excellent

Mistee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, breakfast was great, loved hot chocolate bar. Staff very friendly and efficient.
Stayed 1 night in Dec 2023
Response from Fairfield GM on 27 Dec,2023
Thank you for your recent stay and review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fairfield Team on 27 Dec,2023
Thank you for your recent stay and review! Your support is truly valued and we are thrilled you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Danilo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I have to rate this hotel as AVERAGE, but not in a BAD way. Because it is close to a major shopping mall, there are hotels all over the place, and at any price, one has they say "the pick of the litter". I chose it because it is a Marriott's and that's a GOOD thing. The breakfast was NOT. Hotels need to up their game on this or get rid of it completely. Turkey sausage, scrambled eggs and waffles are so yesterday. Every hotel has these and it's really getting old. Fast.
Stayed 1 night in Nov 2023
Response from Fairfield Team on 27 Dec,2023
Thank you for choosing us for your recent stay and your feedback. We understand we fall in the same breakfast layout as most brand hotels but we would love to encourage you to explore some great local diners that Winston-Salem has to offer. We would love the opportunity to suggestion the best of Winston-Salem on your next visit with us. Thank you for your time.

10/10 Excellent

Russell

Stayed 1 night in Nov 2023
Response from Fairfield GM on 27 Dec,2023
Thank you for your recent stay and your 5-star review! We are glad we could provide friendly service and comfortable accommodations during your stay. I hope we can accommodate you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Oct 2023
Response from Fairfield GM on 24 Oct,2023
Thank you for stay and your wonderful 10/10 review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Ann

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Jackie at the desk was super kind. We spent all night driving and were tired and went to see if we could check in early and they did. We were so thankful!!
Stayed 1 night in Oct 2023
Response from Fairfield GM on 5 Oct,2023
Thank you for your recent stay and your wonderful review on Jackie. We are glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Fairfield GM on 5 Oct,2023
Thank you for your recent stay. We are glad you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Herb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too bad the entrance was under construction
Stayed 1 night in Sep 2023
Response from Fairfield GM on 5 Oct,2023
Thank you for recent stay and your wonderful 5/5 review! Your support is truly valued. We hope to see you again soon to see our newly renovated front entrance.

10/10 Excellent

Al

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Fairfield GM on 6 Nov,2023
Thank you for your recent stay and your wonderful review! We are glad you enjoyed your stay. Hope to accommodate you again on your return visit to Winston-Salem.

10/10 Excellent

Anne Marie

Stayed 1 night in Sep 2023
Response from Fairfield GM on 24 Oct,2023
Thank you for stay and your wonderful review! Your support is truly valued and we hope to accommodate you on your return visit to Winston-Salem.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Fairfield GM on 5 Sept,2023
Thank you for your recent stay and your 10/10 review. Your support is truly valued and we are glad you enjoyed your stay. We hope to see again soon!

4/10 Poor

Yolette O

Stayed 1 night in Aug 2023
Response from Fairfield GM on 26 Sept,2023
Thank you for taking the time to provide a score during your stay with us. We strive to provide exceptional service and when we fall short of that benchmark we always seek to do better in the future.

10/10 Excellent

Angela, Norfolk

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Property security
Stayed 1 night in Aug 2023
Response from Hotel Associate on 21 Aug,2023
Hello and thank you sooo much for the review you gave our hotel. We strive hard to make our Guest feel welcomed and we try to give them the kind of service that will make them want to return!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Associate on 21 Aug,2023
Hello and thank you for choosing us!We are so excited to see your stay was a pleasant one.Our goal is to give you the kind of service that will make you want to return!

8/10 Good

crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, the stay was good. The hotel was clean and the staff members were nice. Only downfall was the construction going on made parking a mess. Spaces were limited and tight. We had to walk all the way around the building to enter. We would stay here again.
Stayed 1 night in Aug 2023
Response from Fairfield GM on 17 Aug,2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for any inconvenience our renovation may have caused. We understand there's never a perfect time to start renovations but these improvements are necessary to better our product and to continue to provide the best Marriott experience for all of our guests.We look forward to your future accommodations!

6/10 Okay

Carol

Liked: Staff & service
Disappointment
Sheets and pillowcases were scratchy making me itchy. Also, smelled like bleach. Bathroom lights were dark. Extensive work on front of hotel with only one single door for entrance and exit. Limited parking available.
Stayed 1 night in Aug 2023
Response from Fairfield GM on 15 Aug,2023
We sincerely apologize for your experience during your stay. We strive to provide exceptional service and when we fall short of that benchmark we always seek to do better in the future. Thank you for sharing your experience we are working internally to address your concerns.

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean but bed uncomfortable
Stayed 1 night in Jul 2023
Response from Fairfield GM on 27 Jul,2023
Thank you for your recent stay and feedback. We strive to provide exceptional service. We look forward to providing perfect accommodations in the future.

10/10 Excellent

Susan

Stayed 1 night in Jul 2023
Response from Fairfield GM on 17 Aug,2023
Thank you for the wonderful 5 star review! Your support is truly valued and we are thrilled you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Fairfield GM on 25 Jul,2023
Thank you for your review, we pride ourselves on providing exceptional service and welcome any feedback when we fall short of that benchmark. Please fell free to contact us if you have any additional feedback.

10/10 Excellent

Tom

Stayed 1 night in Jul 2023
Response from Fairfield GM on 25 Jul,2023
Thank you for your recent stay and your wonderful review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with fair price
This is a good hotel with fair price. All emply was so kind and cooperative and cleaniness of the room was good.
Stayed 3 nights in Jun 2023
Response from Fairfield GM on 25 Jul,2023
Thank you for the wonderful 10/10 review! Your feedback is important to us and we are thrilled you enjoyed your stay. We look forward to your future accommodations!

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the breakfast in the mornings and parking was easy. Right off the interstate so it was convenient for our trip.
Stayed 2 nights in Jun 2023
Response from Happy on 29 Jun,2023
Hello and thank you for taking the time to give a review!Please when you are in the area, thank you in advance for choosing us again.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel, clean. But Needs EV chargers. Lots of road noise from people revving engines on adjacent on-ramp.
Stayed 2 nights in Jun 2023
Response from Grateful Staff on 29 Jun,2023
Hello and thank you for your review.We hope your travels brings you back to when you are in the area again!

10/10 Excellent

Noe

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jun 2023
Response from Happy Staff on 29 Jun,2023
Hello and thank you for a 5 star review!Please come back when you are in the area and share your experience with your family and friends...

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Fairfield Inn and Suites hanes mall Associate on 20 Jun,2023
Hello and thank you for choosing us for your lodging needs. We are grateful for the 5 out of 5 review!! Thank you so much!Hope to see you again soon!

10/10 Excellent

Tracy

Stayed 1 night in Jun 2023
Response from Fairfield GM on 25 Jul,2023
Thank you for your recent stay and your 5/5 review! We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Martha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room nice awesome!
Stayed 1 night in Jun 2023
Response from Fairfield Inn and Suites Hanes Mall Associate on 20 Jun,2023
Thank you!"5 out of 5" we so appreciate you!Come to see us again when your travels brings you to this area...

10/10 Excellent

Pamila

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Grateful on 14 Mar,2023
Hello and thanks you so much for choosing us! Please recommend us to your family and friends! Hope to see ya again soon!All of us here at Fairfield Inn Hanes Mall...

10/10 Excellent

Ray

Stayed 1 night in Jan 2023
Response from See Ya Soon on 14 Mar,2023
So grateful that your stay at our facility was a pleasant one. Can't wait for your return when you are in the area...Thank you for choosing us!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very clean lobby and rooms. Nice clean bathrooms and shower
Stayed 1 night in Jan 2023
Response from Grateful Mgr. on 29 Jan,2023
Hello and thank you for choosing us!It is always a pleasure when Guest enjoy our Hotel. Please come again when your travels brings you back to this area!

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great staff.
Stayed 1 night in Jan 2023
Response from Happy Fairfield Associate on 26 Jan,2023
Thank You Sir

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe
Stayed 1 night in Jan 2023
Response from So Grateful... on 25 Jan,2023
Hello and thank you for choosing us for your lodging needs! You are important to us. When your travel brings you back to the area come by and see us...

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely nice. The lady overseeing the breakfast made sure the area waa clean and she disinfected everthing several times.
Response from Satisfied on 25 Jan,2023
We are extremely glad that you chose us for you lodging need while here in the city.I will most certainly pass your comments on to our Breakfast Ambassador!Come again when you are in this area...

10/10 Excellent

David

Stayed 1 night in Oct 2022

10/10 Excellent

Marisa

Stayed 1 night in Oct 2022

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location. The lobby was pretty. The breakfast was pretty good. The staff was amazing.
Stayed 2 nights in Aug 2022
Response from TeeMac on 25 Aug,2022
Hello and thank you for choosing us for your lodging needs.We are glad to hear that your stay was a pleasant on and we hope you choose us again when you are in this area!