"Food isn't good, very high in fat, carbs and sugar. No healthy options asides from salad which it doesn't really count.
They have a ton of staff but they aren't customer service focus more like out to lunch. Nobody greets you or even look at you, they avoid eye contact. Definitely didn't feel welcome.
Hotel itself it's fine and basi amenities need improvement and easier access to use them.
The safari drives are chaotic needs more planning and organization.
"
"⭐⭐⭐⭐⭐ An Unforgettable Honeymoon – Made Exceptional by Sherly
Our honeymoon at The Palace of the Lost City was extraordinary, but what truly made it unforgettable was the incredible care and dedication of one staff member: Sherly.
From the moment we arrived she went far beyond what we expected. Knowing it was our honeymoon, she had our room beautifully prepared with romantic touches like rose petals and wine which made our stay feel incredibly special.
Before travelling, I had mentioned a very personal hope – that I might somehow reconnect with my nanny who cared for me when I lived here as a small child over 30 years ago. It felt like an impossible dream, yet Sherly quietly made it happen. She found her and arranged for us to meet, creating one of the most emotional and meaningful moments of my life.
Sherly continued to exceed expectations throughout our stay. When our hot air balloon trip was cancelled due to wind, she personally helped arrange the refund. When we realised we had accidentally booked our airport transfer for the wrong day, she immediately organised a new one and made sure we reached the airport in time.
Her warmth, kindness and calm professionalism made us feel completely looked after.
The Palace itself is magnificent, but staff like Sherly elevate the experience from wonderful to unforgettable. She is an outstanding ambassador for the hotel and truly deserves recognition.
We cannot wait to return!"
"The pools were great and the staff were all very friendly. The room was nice and tidy and the bed was comfortable. One minor issue was dealt with very quickly "
Yes, there are holiday rentals close to the most popular sights in Witrantjie, or you can select a more secluded option if you're looking for a relaxing stay.
What’s there to see and do in Witrantjie?
While exploring the area, visit family-friendly sights like The Valley of Waves, or get outside and enjoy nature at Pilanesberg National Park. Sun City Casino and Waterworld are a couple of places you'll find in the wider area.
What’s a holiday rental in Witrantjie like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Witrantjie. Holiday rentals provide amenities like laundry facilities and kitchens so your stay will be comfortable. If you're concerned about a sanitised environment, holiday rentals can offer a sense of privacy away from shared hotel lifts and lobbies packed with people while still allowing you the experience of travel. You'll also have more space in a holiday rental than in a standard hotel, which makes a holiday rental a great option for families.
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