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Reviews of Home2 Suites by Hilton Woodbridge Potomac Mills

3 out of 5
Home2 Suites by Hilton Woodbridge Potomac Mills
14005 Telegraph Road, Woodbridge, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 408 out of 655 reviews" "
Rating 8 - Good. 126 out of 655 reviews" "
Rating 6 - Okay. 60 out of 655 reviews" "
Rating 4 - Poor. 37 out of 655 reviews" "
Rating 2 - Terrible. 24 out of 655 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Joan, Iselin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This is our second time staying here and our room was not cleaned as the first time. There were stains on the walls, the bathroom shower gel had hairs on it, the towels also had hairs.
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 7 nights in Apr 2024

8/10 Good

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice
Stayed 1 night in Apr 2024

4/10 Poor

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were very nice and I could tell they were working with a deck that was stacked against them. This review is NOT about them, it's about the corporate decisions and structure of this hotel. Pool heater didn't work well and the pool was frigid. The outside grills didn't get hot enough and ruined some salmon that we bought to cook out there. The beds were really uncomfortable and the pillow's sucked. The breakfast was terrible, (basically gas station biscuits with some other things like cereal and yogurt). Housekeeping didn't show up when we were told they would. There was no entrance near the 2 story parking deck. AC unit rattled excessively. Really just a very uncomfortable and sub-par experience overall. I'm very dissatisfied with my stay there. And they have a "Your stay is on us" guarantee that I expect them to wiggle out of. Do not stay at this chain of hotels.
Stayed 4 nights in Apr 2024

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Alessandro at the front desk was great!
Stayed 2 nights in Apr 2024

10/10 Excellent

Greg

Stayed 1 night in Mar 2024

10/10 Excellent

sadiann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful always.
Stayed 1 night in Mar 2024

10/10 Excellent

Derick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Tiffany

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
I personally will never stay here again: Our bathroom was dirty. I asked 3 times for it to be clean and was told they clean on Wednesday and Saturdays only. Cool, what about giving me a dirty bathroom to start. I cleaned the shower and someone else’s hair out of it. Every day we had to ask for our room key to be reactivated. We’d go out, come back and couldn’t unlock our room or the back door. Seems normal right. I had to buy my own conditioner because there was no conditioner. After two days they finally gave me some. Our neighbor played video games from sunrise to sunset and their dog barked all the time. I had to buy ear plugs. Oh and my kids never got to use the pool as it was out of commission. I’ve stayed at many hotels and many Hilton’s and this was pretty much the crappiest one.
Stayed 5 nights in Feb 2024

6/10 Okay

Jeremiah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Zuriat

Liked: Cleanliness, staff & service, property conditions & facilities
No complain
Stayed 2 nights in Feb 2024

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024

10/10 Excellent

Lorrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog feces everywhere
Stayed 1 night in Feb 2024

10/10 Excellent

Abderrazzaq

Stayed 1 night in Feb 2024

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to and check in was a breeze. The room was quiet and nice. There was not many towels for showering and there was almost no creamer for coffee. There was no regular sugar. The bed was cozy and soft but firm. It was great having the divider for the bed and couch. Would definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

philip

Liked: Cleanliness, staff & service
This is a very nice hotel. Rooms come with a large TV and nice sofa. The breakfast served is excellent. Mall is very close and other shops are in walking distance.
Stayed 3 nights in Jan 2024

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and convenient place. Pretty much near everything.
Stayed 4 nights in Jan 2024

10/10 Excellent

Marilyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The receptionist even called our room to ask if everything was okay. Wow, that was the first!
Stayed 1 night in Jan 2024

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice clean and polite
Stayed 1 night in Jan 2024

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, a bit pricey for our dog of $50 But very comy
Stayed 1 night in Jan 2024

6/10 Okay

Dee

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 7 nights in Jan 2024

10/10 Excellent

Sandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many thanks and sincere appreciation
We absolutely love the staff here and so do our furr babies!! They knew it was mine and my husbands birthday this week and they went above and beyond to make us feel special!!!
Birthday treats
Stayed 4 nights in Jan 2024

10/10 Excellent

LAKESHA, HENRICO

Stayed 1 night in Dec 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cristie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Gary

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable room.
Stayed 2 nights in Dec 2023

8/10 Good

Patrik

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ndey

Stayed 2 nights in Dec 2023

10/10 Excellent

Prince

Liked: Cleanliness
Beautiful
Stayed 2 nights in Dec 2023

8/10 Good

Jordan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A stop on our way to Florida
Overall, our stay was nice. When we arrived, keys door did’nt work but it was fixed immediately. Good choices for breakfast. Pool seems dirty, cause water was’nt clear and it was a bit cold.
Stayed 1 night in Dec 2023

8/10 Good

Kristin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine, but a bigger area or nearby area for dogs would be great.
Stayed 1 night in Dec 2023

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No towels
The hotel ran out of towels. How do you have a room for 4 and given 1 towel for 4 people. Front desk says there are none. Rooms came with only shampoo. No conditioner or lotions.all the areas were dirty. The pool was full of clumps of hair. The is an absolute horrible hotel.
Stayed 5 nights in Dec 2023

10/10 Excellent

Nancy Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Siu Yin

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Sound insulation is horrible. I could hear kids screaming and jumping on their bed from the floor above, and I could hear the lady talking on her phone in the parking lot. I saw a dog pooped on the rug in front of the elevator. I was at 4 points Sheraton in Flushing this summer, and I slept great despite a hotel full of customers. I do not recommend Home2Suite.
Stayed 3 nights in Dec 2023

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay! The hotel is clean. The room is very spacious with full size fridge. The bed was comfortable. The staff were friendly and efficient, the breakfast is decent. We will stay here again.
Stayed 1 night in Dec 2023

2/10 Terrible

Duangkamon

Stayed 1 night in Dec 2023

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

DAlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Dec 2023

8/10 Good

Luverne

Stayed 1 night in Dec 2023

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was pretty good except the 2 shower heads didn’t work. The water came out of the spout for a tub but I turned the shower diverter and nothing happened. Very clean and check in was easy.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Our stay was a not so good. We got there and they gave us a different kind of room from the selected. We made this reservation a month ahead. I choose a room with two queen beds and they gave us a room with just one bed and not even a queen size. We are big people and it was very uncomfortable to sleep. The other part of our family had to stay over in a family’s house. When I saw the room, I talked to one of the person at the front desk and he told me that the hotel was sold out and that it was his supervisor who did the room’s arrangement. Walking down the hallway we found some dogs poop, that someone left it. I understand that is a pets friendly hotel but they should be more careful. Very disappointed!
Stayed 2 nights in Nov 2023

10/10 Excellent

Steven Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Somewhat noisy fro brief times in the evenings due to some other customers in the adjoining room and hall. Generally, was a very good stay. Thank you.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pillows disappear when you put your head on them, too soft and not enough of them. Need silverware in kitchen area
Stayed 1 night in Nov 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023