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Reviews of Crowne Plaza Wuxi City Center, an IHG Hotel

5 out of 5
Crowne Plaza Wuxi City Center, an IHG Hotel
18 Yonghe Road Nanchang District, Wuxi, Jiangsu

Reviews

8.2

Very good

Rating 10 - Excellent. 27 out of 69 reviews" "
Rating 8 - Good. 26 out of 69 reviews" "
Rating 6 - Okay. 12 out of 69 reviews" "
Rating 4 - Poor. 2 out of 69 reviews" "
Rating 2 - Terrible. 2 out of 69 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Palanisamy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch room, wifi worked, nice desk, upscale bathroom with both bath and shower, included rain forest nozzle. Staff is very friendly, usually greeting you with a smile and saying "Good morning," even when just walking by. No gift shop. Nice selection of sandwiches, sodas when going out for the day. Lucas, the concierge, was awesome. He knew I like Diet Coke and made sure I had one before leaving on a tour. The bar/cafe is iffy--for me. Live music, very loud, and hardly anyone in the cafe ... I think the music drives people away. It did me! I didn't want to have a nice drink and meal with that music pounding in my ears!! So I went elsewhere. But overall, top notch place, and great staff, with a working knowledge of English.
Stayed 3 nights in Sep 2019
Response from Guest Service Manager on 1 Oct,2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Lerusha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD FOR BUSINESS
Good stay, clean, neat and convenient.
Stayed 3 nights in Aug 2019
Response from Amy Shao on 27 Aug,2019
Dear Guest, Thank you for staying with us at Crowne Plaza Wuxi City Center and sharing your experience. We are glad to read that you have a good stay. Looking forward to welcoming you back and serve you again in the near future. Yours sincerely,

8/10 Good

Hejian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent, except no power = nothing worked for more than 2 hours on Monday. Waited more than 30 min. for an elevator.
Stayed 4 nights in Jun 2019
Response from Amy Shao on 8 Jul,2019
Dear honoured guest: Greetings from Crowne Plaza Wuxi City Center！Thank you very much for staying with us and sharing your experience. We are very glad to see that you are satisfied with our hotel. Meanwhile, we apologize for the inconvenience caused by our power off. Looking forward to welcoming your family back soon.  Warmest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Grace Zhang on 28 Jan,2019
Dear Guest, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Wuxi City Center. Please know that your feedback is extremely valuable to us. We use feedback to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Happy Chinese New Year and have a nice day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Grace Zhang on 17 Oct,2018
Dear Guest, Thank you for stay with us at Crowne Plaza WUXI CITY CENTER. We hope that you will come again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Mixed experience: not sure if I would stay again.
This is considered a "5 star" hotel in China. For a large international brand, there were issues: 1. Front desk staff was friendly and helpful, with most speaking proficient English. Sven was especially helpful. 2. Restaurant and wait staff were not as proficient with English. 3. Public areas were looking worn-out/dated. Chairs in restaurants were too low for the tables. 4. Food in restaurants was good, but service was slow. 4. Room service was fairly priced, but repeated things like forgetting silverware, condiments, or incomplete orders made the process not enjoyable. 5. One night, my child had a nose bleed. There was blood on the linens. Upon check-out we found we were charged an extra "cleaning fee" for this. While this type of charge may be common (?) in China, I have never had it happen in Europe, the United States or other Asian countries. For a minor incident over a 9 night stay, I thought this was a bit much. I had never had this happen to me in China before.
Stayed 8 nights in Jul 2018

8/10 Good

Colorful, SF, CA

Liked: Cleanliness, staff & service, room comfort
Location location location
Check-in is fast and a room with great view is assigned. Staff is very efficient and nice. The hotel’s decoration is golden tone and it reminds me China’s 1980s’ Canton area vulgarly decorating style. The room is a business suite and equipped with desk, basic business tools such as stapler, paper clips, eraser, etc. Internet cable is also ready. WiFi is free. However, they still use 1980s’ electric kettle and instant coffee. There is no brand name for anything. Location is terrible. It is not too far away from major attractions but public transportation is limited. It is not walking distance to anywhere. Also, because of the one-way traffic next to the hotel, it is very difficult for the local Didi drivers to find where the entrance is. This city has a dedicated lane for bike riders. However, because cars double park so frequently and occupy the bike lane, bike riders often have to risk their life being hit by a car.
Stayed 2 nights in Mar 2018
Response from Public Relations Manager on 4 May,2018
ear honoured guest: Greetings from Crowne Plaza Wuxi City Center！ Thank you very much for staying with us and posting a favourable review about your experience at our hotel. We are glad to read that you are satisfied with our service and throughly enjoyed your stay. we look very much forward to welcome you again, and remain with very best regards.

4/10 Poor

thomas

Liked: Cleanliness
Disliked: Staff & service
False advertising
There are multiple problems with this hotel. Most importantly, the rooms we rented were supposed to be 45 square meters large but the truth is that they were less than half the size - clearly false advertising - beware! Relatively speaking, the rooms are tiny. In addition, the service was well-meaning but poor, the restaurants were mediocre, and extra purchases were expensive (a bottle of water was the equivalent of more than $3, a small latte the equivalent of more than $11 ....). I would recommend other hotels in Wuxi that are better.
Stayed 5 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
Nice hotel. Friendly staff. TV channel selections limited.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel status
Good hotel food and beer to expensive rooms excellent
Response from Chloe on 4 May,2017
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Thank you for your compliment on our hotel. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. Your compliment is crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you expect from a 5 Star hotel is there
As usual, a great Kempinski, my favorite choice.
Response from Chloe Cao on 13 Apr,2017
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Thank you for your compliment on our hotel. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. Your compliment is crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the facilities were fine. One issue was the TV programming. The international stations always had a blue image indicating the signal was not good. This happened each and every time we watched TV.
Response from Chloe Cao on 22 Mar,2017
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Your comments are crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

10/10 Excellent

Muyuan Michael, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kempinsiki review
Good location and very relaxing.
Response from Chloe Cao on 16 Jul,2016
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Thank you for your compliment on our hotel. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. Your compliment is crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Very clean and well kept. The gym is basic but the equipment is in good condition. I would love to go back!
Response from chloe on 11 May,2016
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Thank you for your compliment on our hotel. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. Your compliment is crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

10/10 Excellent

Muyuan Michael, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kempensiki Wuxi review
Very accommodating and relaxing for my short trip.
Response from Chloe Cao on 16 Jul,2016
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Thank you for your compliment on our hotel. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. Your compliment is crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

8/10 Good

Tanos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Food was not that good
Response from Chloe Cao on 16 Jul,2016
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Your comments are crucial to help us get our food improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is definitely a 4+ stars. Situated close to Wuxi subway and major attractions.
Response from Chloe Cao on 16 Jul,2016
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Thank you for your compliment on our hotel. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. Your compliment is crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

6/10 Okay

boonster

not bad for this price
it is a nice hotel but there is not much to shout about.... the pub does home brew beers but it was pretty flat in taste.... the buffet restaurant is nice though, with a nice natural light atrium

10/10 Excellent

YU, CHINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a geat experience
Very happy for this travel.
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. Your compliment is crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

6/10 Okay

John, Dallas

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Wuxi hotel
Disappointed. I thought the property would be nicer. The room decoration was outdated.
Response from chloe on 11 May,2016
Dear guest, Thank you for staying at Kempinski Hotel Wuxi and I am sorry we havn't brought you a perfect staying experience. Your comments are crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
I stayed in this hotel twice and both times it delivered to the best of my expectations. There's nothing I dislike about this hotel. It has great service, very good food, especially for westerners. The Paulaner restaurant in the lobby is awesome. It serves very good choice of German-style food. The staff speaks English. The internet is free, and you can get higher speed wired access (four Mbit up/down) for a very small amount.
Response from Chloe Cao on 28 Apr,2016
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. We are so happy to see that you have had a good experience with us and satisfied with our food, services, etc. Your compliment is crucial to help us get improved. Thank you again for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with fantastic service.
I enjoyed my stay at the Wuxi Kempinski very much. The staff were polite and very helpful and the room was very clean and comfortable. My only concern would be the exorbitant price of the room service.
Response from Chloe Cao on 16 Jul,2016
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Your comments are crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

6/10 Okay

Henri, Singapore

Average only
Did not meet my expectation, based on what I heard from colleague
Response from Chloe Cao on 16 Jul,2016
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Your comments are crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

10/10 Excellent

skip, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was really an unexpected pleasure. They did a nice job I normally stay at only Marriotts and I would rate this right up there with any of the top hotels upstate.
Response from chloe on 11 May,2016
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Thank you for your compliment on our hotel. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. Your compliment is crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great loation
Comfy beds
Response from Chloe Cao on 16 Jul,2016
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Thank you for your compliment on our hotel. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. Your compliment is crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

8/10 Good

Andrew, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Business Grade Hotel
After trying several, this is my standard business hotel in Wuxi.
Response from Chloe Cao on 16 Jul,2016
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Thank you for your compliment on our hotel. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. Your compliment is crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

10/10 Excellent

Gregg, San Diego, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property in Wuxi - xlnt fitness center!
The property is gorgeous, reception desk is well staffed with multilingual persons. Hotel, and rooms, are beautifully appointed, as you would expect for a 5-star property. Breakfast buffet is extensive and very good. Fitness center is world-class, as well as the swimming pool. Room service served excellent food from the restaurants, however, the phone staff was limited in their bilingual skills - so each order was an experience, involving multiple calls to get an order placed - the only black mark on an otherwise perfect stay!
Response from Chloe Cao on 16 Jul,2016
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Thank you for your compliment on our hotel. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. Your compliment is crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Response from Chloe Cao on 16 Jul,2016
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Your commentswill be crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

8/10 Good

W Traveller

Liked: Cleanliness, room comfort
Kempinski Hotel
During the breakfast buffee, most of the tables were left un-cleaned after departure of guests, I ended up sitting on the most remote corner at breakfast area, not pleasant feeling.

2/10 Terrible

CHIMIN

Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
打掃衛生非常不行 很明顯看出沒有換床單 連上一個客人在床上吃的紫菜碎都可以留下來 自助餐食物也太少了
Stayed 2 nights in Jul 2019

8/10 Good

Lap Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店感觉比较旧，灯光有点昏暗但气氛不是很好。Coffee Shop的甜品一般。
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出差無錫好選擇
客房/飯店清潔度：好，床鋪很好睡 服務品質：好，前台可以再零活一些。 飯店設施：好 飯店位置：安靜
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Amy Shao on 23 Apr,2019
Dear honoured guest: Greetings from Crowne Plaza Wuxi City Center！Thank you very much for staying with us and sharing your experience. We are very glad to see that you are satisfied with your stay. Hotel fitness center has 25 meters international standard temperature indoor swimming pool. At the same time, it is equipped with two brands of fitness equipment, Precor and Life Fitess , which is the best choice for guests to relax themselves during their business trip. Again, thank you for choosing Crowne Plaza. Warmest regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Grace Zhang on 29 Jan,2019
Dear guest, Warmest greeting from Crowne Plaza Wuxi City Center! Thank you for taking the time to provide feedback about your experience at our hotel. Hotel fitness center is facilitated with 25 meters international standard indoor swimming pool. At the same time, it is equipped with fitness equipment of 2 famous brands, Precor and Life Fitess, which are ideal choices for guests to relax themselves during their business trip. We hope that you will give us the opportunity to serve you again in the future. Happy Chinese New Year! Warmest regards 

10/10 Excellent

Fengyuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错
国庆期间住客很多，但客房隔音很好，室内很安静。行政套房比较宽敞，视野也不错。
Stayed 2 nights in Oct 2018
Response from 无锡城中皇冠假日酒店管理团队 on 26 Oct,2018
尊敬的贵宾，感谢您选择入住无锡城中皇冠假日酒店，与我们一起度过一个美好的国庆节假日！我们非常高兴看到您对酒店的房间隔音，视野等各方面感到满意。期待您的再次入住！

8/10 Good

Kwok Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
各方面都很滿意，唯獨是房間的電源位不足，當我需要燙衫時，要將燙衫板搬到近書桌位置，有點不方便
Stayed 1 night in Aug 2018
Response from Grace Zhang on 26 Oct,2018
尊敬的客人，感谢您选择入住无锡城中皇冠假日酒店，很高兴您对我们的酒店各方面都很满意！您对酒店设施方面的问题，我们近期将会进行翻新，期待将来以更完美的住宿环境欢迎您再次入住。

10/10 Excellent

Kyungkwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
청결하고 조용하고 좋았습니다.
Response from Public Relations Manager on 5 May,2018
Dear honoured guest: Greetings from Crowne Plaza Wuxi City Center！ Thank you very much for staying with us and posting a favourable review about your experience at our hotel. We are glad to read that you are satisfied with our cleanliness and throughly enjoyed your stay. we look very much forward to welcome you again, and remain with very best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
(๑•ૅㅁ•๑)チェックインで割り込み★
人種差なのでしょうがチェックイン時に、後から来た中国人に割り込みされました。ホテルの人も何も言わなかったです。
Response from Public Relations Manager on 3 May,2018
Dear honoured guest: Greetings from Crowne Plaza Wuxi City Center！ Thank you very much for choosing to stay at our hotel during your extended visits to Wuxi. Your comments have been well received by all our associates.we will strengthen our staff training, improve our business ability, improve our service efficiency, and try to provide the most convenient and efficient service experience for each guest. we look very much forward to welcome you again, and remain with very best regards.

6/10 Okay

BA

Liked: Cleanliness, staff & service
整體還可以的!
其中有些想要評價一下: 1) 早餐, 我訂的雙床間, 但到酒店時, 說房間只包一位早餐, 我覺得滿奇怪的, 我從未試過有酒店會這樣安排, 明明就是訂雙床, 卻只包一位早餐? 2) 冷氣, 從一進房就開冷氣, 但一直都不涼, 直到晚上8點多忍不住打電話去客服, 客服來到才解釋, 每房空調只開通半個小時, 著我等下, 就會涼? 解釋說, 8點前的都是中央通風而已?
Stayed 1 night in Mar 2018
Response from 公关经理 on 3 May,2018
尊敬的贵宾，感谢您选择入住无锡城中皇冠假日酒店并和我们分享您的入住体验。很遗憾的看到体验没能达到您预期的要求，对于早餐我们酒店大床是包含双早的，可能是员工的疏忽没能给您解释清楚，我们今后一定加强对员工的培训，提升他们的业务能力给您带来的不便我们深感抱歉。空调的问题我们已经向客房部反馈解决了。希望您下次再次选择无锡城中皇冠假日酒店看到我们的改变。

10/10 Excellent

M.J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel in Wuxi
Prima hotel, goede service.
Response from Public Relations Manager on 5 May,2018
Dear honoured guest: Greetings from Crowne Plaza Wuxi City Center！ Thank you very much for staying with us and posting a favourable review about your experience at our hotel. We are glad to read that you are satisfied with our service and throughly enjoyed your stay. we look very much forward to welcome you again, and remain with very best regards.

10/10 Excellent

wenjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不错的一次体验！京杭大运河的夜景不错哟
Stayed 1 night in Mar 2018
Response from 公关经理 on 5 May,2018
尊敬的贵宾，感谢您入住选择无锡城中皇冠假日酒店并给予我们的五分好评，您的满意是对我们工作的最大动力，我们今后并会一如既往的坚持我们良好的服务质量，提供完善的硬质设施和舒适的入住环境来期待您的再次光临！

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
早餐一般，灯光暗，充电插座不足，床头没有电源。不接受国内居民护照为有效证件，很不方便。其他服务还可以。
Stayed 1 night in Mar 2018
Response from 公关经理 on 4 May,2018
尊敬的贵宾，感谢您选择入住无锡城中皇冠假日酒店，并和我们分享您的入住体验。您的反馈意见对我们十分宝贵，酒店管理团队正对此进行认真回顾及总结。今后我们丰富早餐的品种以及口味，对于房间设施我们也会进一步的优化和改进。真诚的期待您的再次光临！

6/10 Okay

Jason, Taipei, TW

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too noisy
The guests were really noisy and the hotel isn't maintained well.
Stayed 1 night in Jul 2017
Response from Grace Zhang on 27 Aug,2017
Dear Jason, Thank you so much for staying with us recently and sharing your experience. Your comments mean a lot to us so we can improve and better ourselves. Upon your next stay, a room on higher floor and further to the elevator will be provided so that a more quiet environment could be guaranteed. For the hotel maintenance, as we have been serving since 2007, some decorations might be dated. However, we are keeping updating the facilities and equipment to serve you well. I sincerely hope that my team and I can have another opportunity to welcome you back and show you that your comments have been heard and act upon. Best regards, Kempinski Hotel Wuxi Management Team

8/10 Good

Verified traveller

地段不错 比较安静
地理位置还可以 理无锡博物馆还挺近的 周边也有配套的商圈 还有公园可以跑步 就是房间的装修挺老了。
Stayed 1 night in May 2017
Response from Chloe Cao on 5 Jun,2017
尊敬的客人，感谢您下榻无锡凯宾斯基饭店并分享您的入住体验。无锡凯宾斯基饭店是无锡首家五星级国际品牌酒店，以其奢华的品质，高质量的服务，一直深受无锡本地和国内外宾客的喜爱。开业十年来，酒店管理层也正致力于酒店相关陈旧设施设备的逐步改善，感谢您的宝贵意见，真诚期待您的再次光临！——公共关系经理

8/10 Good

JUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安静的酒店
在无锡城区南部，周边属于仍待建设的新商务区，略有点冷清，不过高层视野很好，很安静。交通离最近的太湖广场地铁站走路10到15分钟，另外一个方向走10分钟就是无锡博物馆和后面的茂业天地购物中心，餐饮购物尚属便利。酒店内部环境不错，高层套房内接近240度视野，晚上看市区夜景不错。总体还是商务型的酒店，但游泳池和健身房的配置不错，内部也有多家中餐和德式西餐。
Response from Chloe Cao on 4 May,2017
尊敬的宾客，感谢您下榻无锡凯宾斯基饭店并分享您的入住体验。无锡凯宾斯基饭店座落于太湖之滨，是无锡首家五星级国际品牌酒店，以其奢华的品质，高质量的服务，开业十年来，深受无锡本地和国内外宾客的喜爱。酒店地理位置优越，毗邻太湖广场和京杭大运河，信步可达茂业购物中心、图书馆和博物馆，毗邻中山路、崇安寺、南长街以及各大名胜景点。随着凯宾斯基品牌的入驻，慕尼黑最具特色的啤酒餐厅——普拉那啤酒坊也同时入驻无锡，内饰设计全部采用传统的巴伐利亚风格，提供最正宗的普拉那自酿鲜啤，最纯正的巴伐利亚美食菜肴，现场菲律宾乐队驻场表演，真真切切地让客人仿佛置身于德国。诚邀您的再次到来，感受更优质的服务。——公共关系经理

8/10 Good

weiqing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Chloe Cao on 13 Apr,2017
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Thank you for your compliment on our hotel. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. Your compliment is crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager

8/10 Good

Tong

Liked: Cleanliness, property conditions & facilities
评价一般
总体体验一般，感觉与高房价有一定落差