4/10 Poor
James, Singapore
7 Feb, 2017
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Misleading advertisement
This hotel was nothing that I expected and very difficult to even locate, as the name of the hotel on Expedia states "City Boutiqe", but somehow in translation the sign above the hotel is "City Exquisite" or "Luxury Exquisite". Also, when in China, you really need the Chinese name and directions in Chinese to locate places, and this info is not provided anywhere on the Expedia site nor through the booking info, etc. Upon finally arriving to this hotel they could not find my check in, despite my providing the itinerary number.. This resulted in a long and confusing delay. No restaurants were open, although, I came to understand it was actual New Years Day in China so nothing was open anywhere. The biggest disappointment was the room. It was dirty and nothing like the photos on Expedia. This is not a normal hotel and you can very quickly see that once you arrive. When I tried to get a taxi on departure I was told to walk out to the street, which ended up being a 3 block walk to an extremely busy intersection, not an ideal place to be trying to pull suitcases and then flag down a taxi.