View from property
Check availability

Reviews of Golden Tree Business Hotel

3 out of 5
Golden Tree Business Hotel
North Ave, Lianhu District, Xi'an, Shaanxi

Reviews

6.8
Rating 10 - Excellent. 3 out of 27 reviews" "
Rating 8 - Good. 12 out of 27 reviews" "
Rating 6 - Okay. 6 out of 27 reviews" "
Rating 4 - Poor. 4 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with group
I like its location.
Stayed 6 nights in Dec 2019
Response from HZ on 25 Dec,2019
Thank you very much for your evaluation of us. Your evaluation and affirmation of our work is the driving force for us to move forward. We look forward to seeing you again. I wish you a happy life. :)

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, once we found it.
Once we found it, it was perfect for us. Close to the metro line, the Bell Tower, and the Muslim Quarter, but knowing the trick to finding it would have been helpful. The trick to finding it, head north (on the west side of the street) on on North Street No. 1 from the metro line, go past the Starbucks, the Pizza Hut, and the store entrance on the corner facing the main street, turn the corner, go past the second store entrance, and walk inside a nondescript lobby (see the third pic) to the elevators. Take the elevator to the tenth floor, take a left in the hallway to the office, and meet the nice people who work there.
Two large firm beds.
The bathroom is a "wet" bath, so there's no divider for the shower. Plenty of hot water though, with good water pressure.
The elevators are through the door on the north side of the building, past the Starbucks and Pizza Hut. Go to the end of the building, take a left, and go past the department store entrance.
Stayed 2 nights in Nov 2019
Response from hz on 19 Dec,2019
Thank you very much for your comments on us, your comments and affirmation of our work are the driving force for us to move forward. Welcome and look forward to your stay with us again. I wish you a happy life.:)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location! It is close to the metro and malls.
Stayed 3 nights in Jul 2019
Response from HZ on 19 Dec,2019
Thank you very much for your comments on us, your comments and affirmation of our work are the driving force for us to move forward. Welcome and look forward to your stay with us again. I wish you a happy life.:)

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019
Response from HZ on 19 Dec,2019
Thank you very much for your comments on us (although there are no words). Your comments and affirmation of our work are the driving force for us to move forward. Welcome and look forward to your stay with us again. I wish you a happy life.

8/10 Good

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confusing to find but a great place to stay
The hotel was very hard to find and maps didn't help: Take North Street north from the Metro Station/Bell Tower, walk past all the storefronts/mall, and turn left at the end of the building (first left you can take) just before Xihuamen Street. On the left you'll see a door with a big C next to it (building C); go up the stairs, past the desk, then take the elevators to the 10th floor. Once we found it, it was great. The staff was very helpful, even though they spoke no English and we spoke little Mandarin. The room was clean and pretty large, with one double bed and one larger bed. The local area was very convenient, with metro and buses to get everywhere we needed and a very short walk to the Muslim Quarter. We would absolutely stay here again.
Stayed 2 nights in Jan 2019
Response from HZ on 19 Dec,2019
Thank you very much for your comments on us, your comments and affirmation of our work are the driving force for us to move forward. Welcome and look forward to your stay with us again. I wish you a happy life.:)

8/10 Good

Cheong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the city center
Stayed 5 nights in Dec 2018
Response from HZ on 19 Dec,2019
Thank you very much for your comments on us, your comments and affirmation of our work are the driving force for us to move forward. Welcome and look forward to your stay with us again. I wish you a happy life.:)

4/10 Poor

sonja410, Janesville Wi.

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First and foremost this hotel was very difficult to find. We mapped it with 3 different apps, stopped at other hotels to ask where it was and finally resorted to asking a traffic cop who did know where to find it. There was a hidden sign that was only in Chinese anyway. The hotel is on the 10th floor of a building containing a pretty decent shopping mall with great local and western food choices, the one positive. The room was plenty big and clean but was showing signs of wear and the shower head was clogged so I fixed it myself. If you really only want a place to lay your head for a few hours this maybe okay. One other plus is it’s close to the metro line and a nice walk to the drum tower and south city wall gate.
Stayed 2 nights in Jul 2018
Response from HZ on 19 Dec,2019
Thank you very much for your comments on us, your comments and affirmation of our work are the driving force for us to move forward. Welcome and look forward to your stay with us again. I wish you a happy life. :) When you encounter all kinds of problems during check-in, please inform the staff in time so that we can provide you with better service. :)

4/10 Poor

Swee Yin, KL Malaysia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good location, accessible to public transportation
The Hotel reception area is not proper, very narrow and congested. The hotel rooms are without air conditioning, This is against what was stated in the booking. When we complained about this we were given a fan. The hotel rooms are without phone. We book 2 rooms which were a distance away so it is inconvenient each time we want to communicate. When we want to talk to the receptionist or house- keeping personnel, we have to walk all the way to the reception area. The hotel is near to the happening areas like the Muslim street and the Drum & Bell tower. This is a plus for the guests where varieties of food are available.
Stayed 2 nights in Apr 2018
Response from HZ on 19 Dec,2019
I am sorry to bring you an unpleasant experience, we will improve and improve our work, wish you a happy life welcome and look forward to your stay again. :)

8/10 Good

Vincent , Singapore

Liked: Cleanliness, room comfort
Location
This hotel is very basic, but the location was the best. Situated above a shopping center, shopping & food were never a problem. Walking distance to the Bell, Drum tower and Muslim area.
Stayed 6 nights in Apr 2018
Response from HZ on 19 Dec,2019
Thank you very much for your comments, your comments and affirmation of our work is the driving force for us to move forward, we will continue to improve our work, welcome and look forward to your stay again. :)

8/10 Good

Wendy

Liked: Cleanliness, property conditions & facilities
Clean, basic, perfect location but no amenities
Certainly not a frills hotel - it's on the 10th floor of a building so a little hard to find. Room was clean and basic; shower was open to the whole bathroom so floor would be wet after bathing. But no refrigerator. The A/C had not been turned on for the season and 2 of the 3 days we were there, the temps reached 90 degrees F so it was pretty warm in the room. They told us to open the window but it was SOOO loud outside (very busy street) so too much noise to sleep. The best thing about the hotel is the location - within walking distance to Muslim street, Bell Tower and Drum Tower. Lots of places nearby to eat. Safe area, room was clean, strong wi-fi, the "staff" was polite enough but don't expect much. Overall, it worked for our short stay in Xian (especially considering how cheap it was) but I if we were to return, we would likely find a different hotel in the same area.
Response from HZ on 19 Dec,2019
Thank you very much for your comments, your comments and affirmation of our work is the driving force for us to move forward, we will continue to improve our work, welcome and look forward to your stay again. :)

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay there
The room was centrally located near the Bell Tower in the same building as a Pizza Hut and the start of "silk road delicacies". A subway was near by (at the KFC). The challenge is finding it. The map led wrongly to a Days Inn several blocks north. Any labelling of the hotel was not found by me. The rooms are all on the tenth floor. The room itself was nice enough. Nothing elaborate. Everything worked.
Response from HZ on 19 Dec,2019
Thank you very much for your comments, your comments and affirmation of our work is the driving force for us to move forward, we will continue to improve our work, welcome and look forward to your stay again. :)

8/10 Good

Y, illinois

Liked: Cleanliness, staff & service, room comfort
nice hotel with great location and low price
My whole family (wife and two kids younger than 10) stayed there for 3 nights, and we dont regret. This is not a hotel on its own precinct but renting the whole floor at 10th level of a 20-floor tall highrise. it's an apartment building converted hotel, so each hotel room originally was a one-bedroom apartment. If you typically look for nice room service, swimming pool, on premise dinning, etc from a hotel, then this hotel is not for you. The in room setup is very basic. no wall decoration, coffeemaker, or microwave. But the bed is comfortable and sleep was good. It also has a small kitchen with gas (electric?) range, but we never used it. Each room has its own wifi, which is nice. Its bathroom doesnt have a bathtub but a shower area, and when taking shower you can see the water on floor starts to accumulate a bit so I was even a bit concern it may overflow out of the bathroom (, it didnt happen though). The location of this hotel is what I like the most. It's at the center of some must see in Xi'an, for instance, less than 5 min walk to the muslin food street, 5 min walk to Bell/Drum Towers, 1 min walk to subway station which takes one directly to/from the Xi'an high speed railway station. The price is also very reasonable. in fact, the three nights stay only cost me the money about one night stay at beijing. overall, very good hotel considering how much you pay. would stay again.
Response from HZ on 19 Dec,2019
Thank you very much for your comments, your comments and affirmation of our work is the driving force for us to move forward, we will continue to improve our work, welcome and look forward to your stay again. :)

10/10 Excellent

KOHEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
敷金の額にも応じてくれる良いホテル
当日予約、遅い時間の到着にもかかわらず、良い対応をしていただきました。 100元の敷金が必要と言われましたが、手持ちがなく、50元でダメかと聞いたところ、快く了承していただけました。 外が寒いのにも関わらず、全館暖房になっているのか暖房をつけなくても部屋は暖かく快適でした。 水回りがすべて１つになっていて、シャワーとトイレの間に仕切りがないので、そこに抵抗がある方にはどうかと思います。 総合的に見て良いホテルだと感じました。
Stayed 1 night in Dec 2019
Response from HZ on 19 Dec,2019
私たちの評価に感謝します。あなたの提案と私たちの仕事はきっと私たちの前進の動力になります、また当ホテルに宿泊することを期待して、あなたは楽しい毎日を祈ります：)

6/10 Okay

Ans

Liked: Cleanliness
Disliked: Staff & service, room comfort
Moeilijk te vinden, op 10de etage, koud groot tllicht, spreken geen engels, zeer kortaf, geen info mogelijk. Midden in centrum.
Stayed 2 nights in Dec 2019
Response from HZ on 19 Dec,2019
Mange tak for Deres kommentarer, Deres kommentarer og bekræftelse af vores arbejde er drivkraften bag vores fremskridt, og vi vil fortsætte med at forbedre vores arbejde. ：）

8/10 Good

Nancy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018
Response from HZ on 19 Dec,2019
Thank you very much for your comments on us (although there are no words). Your comments and affirmation of our work are the driving force for us to move forward. Welcome and look forward to your stay with us again. I wish you a happy life.:)

8/10 Good

Deen

Liked: Cleanliness, property conditions & facilities, room comfort
โรงแรมอยู่กลางเมือง ปต่พนักงานควรได้ภาษาอังกฤษ​บ้างจะดีมาก
Stayed 1 night in Oct 2018
Response from HZ on 19 Dec,2019
ขอบคุณมากสําหรับข้อมูลของคุณกับเรา ความคิดเห็นและการทํางานของเราต้องเป็นพลังขับเคลื่อนต่อไปของเรา ยินดีต้อนรับสู่โรงแรมและหวังว่าคุณจะมีความสุขกับชีวิตของท่าน :)

2/10 Terrible

Gerry, Stockholm

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Centralt men konstigt och smutsigt
Vi fick byta rum pga cigarettfimpar. Allt luktade. Ac fungerade dåligt. Skramlade. Svårt att sova. Hjälpsam personal dock, när man väl hittat hotellet och receptionen. Dock bara kinesiska. Ha översättningsapp tillhands.
Stayed 3 nights in Jul 2018
Response from HZ on 19 Dec,2019
Es tut mir leid für Ihre unangenehme Erfahrung, vielen Dank für Ihre Kommentare zu uns, Ihre Kommentare und die Bestätigung unserer Arbeit sind die treibende Kraft für uns vorwärts zu gehen, wir werden unsere Arbeit weiter verbessern, willkommen und freuen uns auf Ihren Aufenthalt in diesem Hotel wieder. Ich wünsche dir ein glückliches Leben.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Não recomendado para quem não fala chinês
Hotel extremante difícil de ser localizado. No próprio Hotéis.com não havia uma descrição clara do endereço. Tentamos contato telefônico e ninguém falava inglês. Perguntamos para diversas pessoas na rua e ninguém conhecia o hotel. Resumindo, estávamos no meio da rua e não sabíamos para onde ir. Limpeza deixou muito a desejar. Havia cabelos e muito pó por toda parte (copos e canecas estavam cheios de pó). Os corredores e o quarto tinham cheiro de cigarro, pois fumavam na recepção, durante o dia e a noite.
Stayed 2 nights in Jun 2018
Response from HZ on 19 Dec,2019
Desculpe trazer-lhe uma experiência desagradável. Agora que o tabagismo é proibido em todas as áreas públicas, intensificaremos os nossos esforços para dissuadir os outros convidados de fumar em áreas públicas. Muito obrigado pelos seus comentários e desejo-lhe uma vida feliz. :)

6/10 Okay

A

Disliked: Cleanliness
Good location Thr floor is dirty. Very low water pressure from the heater for shower. After shower, the whole bathroom will become wet and its troublesome to walk into the bathroom again Corridor is dark and dont feel safe Others are satisfactory
Stayed 4 nights in May 2018
Response from HZ on 19 Dec,2019
I am sorry to bring you an unpleasant experience, thank you very much for your comments, we will improve and improve the deficiencies in our work, I wish you a happy life. :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
市内中心部にあり、便利さはとても良かったです。しかし、到着時、ホテルを示す看板が奥の目立たないところにあり、自力だけでホテルを探すことができませんでした。同じビルの中にある何件かの同じようなビジネスホテルに中国語で訪ねて、ようやく建物の10階にあることが分かりました。表通りの『水晶酒店』の看板からロビーに入り、エレベーターで10階へ行き、そこから廊下をぐるりと一周すると見つかります。このサイトだけではなく、何件かほかのサイトからもこのホテルを検索して入口の写真をコピーしていったのですが、掲載されていた写真は全くあてになりませんでした。（誤って違うホテルの写真が掲載されていた？？） 部屋はとても広く、快適でしたが、バスルームはなく、シャワーだけでした。 オーナーの方は強面な感じでしたが、親切に対応してくださいました。でも中国語ができない人だとコミュニケーションがとりづらいと思いました。
Stayed 4 nights in Mar 2018
Response from HZ on 19 Dec,2019
ご評価ありがとうございます、ご意見と私たちの仕事の肯定は私たちの前進の動力で、私達は絶えず完成して仕事を完成して、歓迎とあなたの再び入居することを期待します。:)

6/10 Okay

Yuk Lam

Stayed 1 night in Feb 2018
Response from HZ on 19 Dec,2019
Thank you very much for your comments (although there is no written description), your comments and affirmation of our work are the driving force for us to move forward, we will continue to improve our work, welcome and look forward to your stay again. :)

6/10 Okay

Pia, Helsinki

Disliked: Cleanliness, property conditions & facilities
Huoneen siivous
Viikon oleskelun aikana siivottiin vain roskakorit, toki pyyheet vaihdettiin päivittäin. Nukuimme samoissa lakanoissa koko matkan ajan. Tupakan haju tuli wc:hen. Kylpyhyoneen kaadot väärään suuntaan, ja saimme lattian kuivattua, kun ostimme lastan. Henkilökunta ei puhu englantia. Hotelli on loistavalla paikalla, koko keskusta kävelymatkan päässä. Kaupungin melu ei kuulu 10:teen kerrokseen. Hinta laatusuhde ok, jos halua vain nukkua hotellissa.
Stayed 7 nights in Oct 2017
Response from HZ on 19 Dec,2019
Thank you very much for your comments, your comments and affirmation of our work is the driving force for us to move forward, we will continue to improve our work, welcome and look forward to your stay again. :)

10/10 Excellent

최향옥

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
별5
직원 친절하고 시내라 교통편리합니다.
Stayed 1 night in Oct 2017
Response from HZ on 21 Dec,2019
평가해 주셔서 감사합니다. 귀하의 의견과 Dell에 대한 Dell의 노력이 동기가 되었습니다. Dell은 꾸준한 노력을 아끼지 않고 여러분의 재입주를 환영하며 기대하고 있습니다. :)

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cerca a todo
En el mismo Centro de Xi'an, cerca a todo
Stayed 1 night in Oct 2017
Response from HZ on 19 Dec,2019
Thank you very much for your comments, your comments and affirmation of our work is the driving force for us to move forward, we will continue to improve our work, welcome and look forward to your stay again. :)

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
探すのに苦労するホテル
ホテルというよりも、民泊に近いです。 ビルの1フロアを、ホテルの各部屋として使用しています。 そのため、ビルの入り口にホテルの看板もありませんでした。 地図のホテルの位置と、ビルの入り口がだいぶずれているため、ホテルを見つけるのは非常に困難です。 電話で場所を聞かないと、なかなかたどりつけないと思います。 立地場所は町の中心にあり良いのですが、その分施設設備の割に割高です。中心から離れた地下鉄駅近くの方が、同じ金額でしっかりとしたホテルにとまれるかとおもいます。 スタッフの対応は、問題なく、良い感じです。
Stayed 3 nights in Aug 2017
Response from HZ on 19 Dec,2019
ご評価ありがとうございます、ご意見と私たちの仕事の肯定は私たちの前進の動力で、私達は絶えず完成して仕事を完成して、歓迎とあなたの再び入居することを期待します。 :)

8/10 Good

Bente Fisker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
Rigtig dejligt hotel - to værelser og fint badeværelse med raindance-bruser. Køleskab. Vaskemaskine på gangen. God aircondition. Sød receptionist som hjalp med rutebeskrivelse. Subway tæt på. Eneste minus var morgenmaden, som var toastbrød og ellers kinesiske retter, som ikke lige passede til vores maver. Kaffe eller te skulle købes.
Stayed 3 nights in Jun 2017
Response from HZ on 19 Dec,2019
Mange tak for Deres kommentarer, Deres kommentarer og bekræftelse af vores arbejde er drivkraften bag, at vi kan komme videre. Vi vil fortsætte med at forbedre vores arbejde. :)

6/10 Okay

tony lo, Hong Kong

酒店位置可取，房間設施舊，空調wiFi都有，不算差可以接受。。 。
酒店住宿一般，尚算乾淨床單日日換，設備較 舊房間冇电話同前台联络，可取之處近觀光点 繁忙地區商住樓宇，百貨地鐵小食店同一座樓宇，非常方便。
Response from HZ on 19 Dec,2019
非常感謝您的評估，您提出的意見和對我們工作的肯定是我們前進的動力，我們會不斷完善工作，歡迎和期待您再次入住。