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Reviews of Holiday Inn Express Xian North, an IHG Hotel

3.5 out of 5
Holiday Inn Express Xian North, an IHG Hotel
No 170 Weiyang Road, Xi'an, Shaanxi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 30 out of 51 reviews" "
Rating 8 - Good. 15 out of 51 reviews" "
Rating 6 - Okay. 5 out of 51 reviews" "
Rating 4 - Poor. 0 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JingJing

Stayed 1 night in Apr 2024

10/10 Excellent

JingJing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in really fast, check in on the third floor. There were no hassle at all. We came by bullet train Xi a north station, we got on the no.2 metro train and got off at Xingzheng Zhong xin station, this is a really big station, we got directed to the other side of the hotel, get of the metro and exit from C5 and the hotel is about 200 metres on the right side of the City On shopping mall. Our stay include breakfast, however if you are looking for western breakfast there aren't many options, just try the Chinese food there are pretty good and decent. We have a spacious room on the 18th floor. Staff members are very friendly, the only down thing for me was the air-con it is a central air-con so I had to ring the front desk and ask them to turn it down. We had to extend our stay at the hotel and got an upgrade because I book through online without the supreme room price. ^.^
Stayed 4 nights in Apr 2024

6/10 Okay

Tsz

Liked: Cleanliness, staff & service, property conditions & facilities
Room is basic and clean, breakfast is not good hence the rating. If you need jut the room then it’s ok with a good location.
Stayed 1 night in Mar 2024

10/10 Excellent

Mei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendly staff and free breakfast.
Stayed 1 night in Mar 2024
Response from Jimmy Wang on 13 Mar,2024
Dear ,Thank you for your staying at Holiday Inn Express Xi'an North and share with us your experience during your recent stay. As the fastest growing hotel brand of IHG, it’s our great honor to provide service to you during your stay. We’re glad to see that you were satisfied with hotel service during your stay this time. Holiday Inn Express hotel aims to deliver a “Simple, Smart” experience to our guests, which provides you comfortable place to rest. Thanks for your loyalty to IHG. Look forward to welcoming you back to Holiday Inn Express Xi'an North soon. Best Regards,Jimmy WangGeneral Manager of Holiday Inn Express Xi'an North

10/10 Excellent

xing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it.
An awesome hotel and a great deal.
Stayed 2 nights in Oct 2023

2/10 Terrible

Mike

Travelled with partner
Disliked: Amenities, property conditions & facilities
停车宾馆不管。 多要瓶水要缴费。 附近其他宾馆提供免费停车，免费瓶水。 还有房间特别小。
Stayed 1 night in Feb 2023
Response from 员工 on 17 Feb,2023
亲爱的宾客您好，很遗憾未能给您一个满意的入住体验，我们会尽快核实您所遇到的问题并改善，谢谢您的分享，祝您生活愉快！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

DEREK, Adelaide SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Starbucks galore
Handy to local shops and restaurants in mall. Plenty of Starbucks available nearby.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Close to subway and shopping. Good breakfast.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly!
Housekeeping left us some lovely gifts (magnet and some soda) when we checked in. Room was very clean, and a great view of the city. The receptionists could speak very good English so no trouble communicating
Stayed 2 nights in Apr 2019

8/10 Good

Carol

Liked: Cleanliness, staff & service
Good location - next to the City On Shopping Complex and the Metro Xingzheng Zhongxin Metro Station (行政中心）only 5 mins walk away. The counter staff are friendly and helpful. The airport shutter bus stop is just across the street and it is the second last stop to the airport. The room is clean and comfortable. Will return to stay here if I come to Xian again.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Excellent location - next to a mall with many restaurants, near to subway and train station. Fast checking in and out. Housekeeping is good. Breakfast is good too. Room is well maintained and the bed is comfortable.
Stayed 1 night in Nov 2018

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xi’an for Aussies
Good spot right beside a major shopping centre and metro station
Stayed 2 nights in Oct 2018

6/10 Okay

bob, new zealand

Liked: Cleanliness
Disliked: Room comfort
Good hotel for modern shopping area
Taxi driver couldn’t find the hotel! The address is Weiyang but it’s actually on a side street. It is attached to the City On shopping mall and very close to a line 2 metro station. The checkin staff know almost no English. Very friendly though. The room size was adequate and two could be OK. I was on floor 16 with a view of the main road. Quite noisy with horn sounding from early to late. With drapes closed it was quiet enough to sleep. Bed was too soft for me. HDX used to be my favourite place due to the firmness of the beds. Here, every day for three i woke up tired. The AC would not get cooler than 23c so i was uncomfortable at night. Keeping the window open cooled the room but let in the noise. Breakfast was OK. Metro fare to the Bell Tower is 3RMB and to the bullet train station, 2RMB. Takes 30 min from hotel to the Drum tower. Plenty of free water provided daily in room and hallway.
Stayed 3 nights in Sep 2018

8/10 Good

John and Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel but not centrally locates
We arrived late at night. Tired and hungry. Staff was friendly and helpful. Also gave us great direction to a small local eatery still open for service. Breakfast was good and check out easy
Stayed 1 night in Aug 2018

8/10 Good

linpin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting friends in Xi'an
This hotel is adjacent to a big shopping mall known as City On Shopping Centre with a big food court and numerous eateries and multiplex cinemas and is quite near to the high way to and fro from the airport that you would avoid traffic congestion. The standard hotel room is not very spacious but comfortable enough for two persons. The free breakfast has good variety of foods and beverages.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near airport
This hotel is not far from airport and subway. Big shopping mall next to it.
Stayed 2 nights in May 2018

8/10 Good

Yve

Liked: Cleanliness, staff & service, property conditions & facilities
Close to trains and airport buses
Wonderful staff. Only complaint...room was too warm. This was our second stay at this hotel. We had a problem with minimal air conditioning both times. Last visit AQI was over 300 and they suggested we open the window. This time hot outside.AQI was low but opening the window did not help. The hotel otherwise was excellent. Kind helpful staff.
Stayed 3 nights in May 2018

8/10 Good

WAI MENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in excellent location
The hotel is in an excellent location. Right next to a very big shopping centre with many good restaurants. However the WIFI in the room was not that good.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and value for money
Although the hotel is not located in the heart of the city, it's at a strategic location. It's within walking distance from a subway station (Administrative Center) which is only 3 stations away from the Xi'an North Station. The hotel is located next to a new shopping mall, Cityon. The popular attractions such as Drum Tower, Bell Tower, Giant Wild Goose Pagada and Muslim Food Street are easily reached by taking subway Line 2. The room is clean, comfortable and sufficiently spacious for two. My package included breakfast for two. Overall, we have had an enjoyable stay at this hotel, and I would stay here again should I visit Xi'an in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You'll want to stay on in Xi'an
Conveniently located next to a large mall with many restaurants as well as a subway station, and with included breakfast buffet, we really liked this hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Washing machine and dryer had issues but they tried to fix the problem as best they could
Stayed 7 nights in Apr 2018

8/10 Good

J

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware of booking a 3 adult room
We booked and paid up front for a room for 3 adults and we were put in a double room. We asked for a third bed and we were switched to a twin room with a spare duvet and pillow. We were told that they never add an extra bed into a room but they just except the 3rd adult to share bed. Fortunately they had rooms available so we paid extra and took another bedroom. Not cool. Rest of stay all fine. Good laundry. B’fast ok.
Stayed 2 nights in Dec 2017

8/10 Good

CCC, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great helpful front desk staff, called taxi on rainy morning at 5 am for us. They even prepared to go breakfast. Great location, 5 min. walking to #2 subway, next to a modern mall with supermarket, local Xian food courts and many restaurants on 5th floor.
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Rita M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Convenient to Subway/Airport Shuttle
We had a pleasant stay. The hotel staff was pretty friendly and spoke decent English. One girl took the time to show us exactly where we needed to go to catch the airport shuttle (right across the street). The airport shuttle (a van) is 25 yuan per person, but you buy the tickets in the building across the street from the hotel. I can't remember the letters, but go to the 5th door. Breakfast was good enough, again, more Chinese than Western, but it sufficed. It is also close to the subway, so we were able to go into town and see the Bell Tower and walk through the Muslim market. The hotel was pretty quiet and the room did not smell like smoke. I would consider staying here again.
Stayed 1 night in Aug 2017

10/10 Excellent

Shirley

Liked: Staff & service, amenities, property conditions & facilities
近地铁站
Stayed 2 nights in Apr 2024

6/10 Okay

CHOONG KOOK

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋も広く、快適でした。
Stayed 2 nights in Sep 2020

10/10 Excellent

Mau Kang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for business
Good location near big shopping mall. Breakfast is good with both western and Chinese styles. Self Laundry is available and the price is reasonable
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal pour faire des visites
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reasonably far from airport and busy neighbourhood for food during the stay !
Stayed 2 nights in Dec 2018

10/10 Excellent

JAEGYEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시안시 중심부와는 거리가 있지만 나머지는 만족합니다.
시안시 중심부와는 거리가 있지만 나머지는 만족합니다. 처음 체크인 할때는 담당자가 중국어만 가능해서 체크인하는데 오랜 시간이 소요되었습니다. 다만 영어를 할 수 있는 남성 스태프가 둘째날부터 있어서 택시 잡아주는 것 등의 부탁도 쉽게 들어주었습니다. 음식도 맛있었고 식당 스태프들도 친절했습니다. 지하철 행정중심역 근처긴 하지만 지하철을 타고 25분정도 가야 종루에 도달할 수 있습니다. 다만 택시를 이용하면 요금이 얼마 나오지 않으니 택시를 타시는 걸 추천드립니다. 근처에는 백화점 및 편의점이 있어 저녁에 간단한 요깃거리 구매도 가능합니다.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well connected, room spacious, comfortable and clean, good breakfast, mostly chinese style. The staff is kind, but, apart from the manager Wendy (thanks for helping us with the taxi to the terracotta army!) they don't speak english. This needs an improvement
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
家族では辛いかな
子供の添い寝は無料でしたが、ダブルベットのサイズが小さかった。早めにチェックイさせて頂き助かりました。
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2018

10/10 Excellent

sze, hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, safe place
Easy to find, close to a big shopping mall, close to mtr station, and quite.
Stayed 3 nights in Mar 2018

10/10 Excellent

Lee, Korea Busan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깔끔하고 편안한 비지니스 호텔
객실이 깔끔하고 아주 좋았습니다 조식도 외국인 입맛에 맞았고, 바로옆 백화점과 밀접해있어 식당 접근성도 양호함.
Stayed 2 nights in Oct 2017

8/10 Good

Shih-Chieh

Liked: Staff & service, property conditions & facilities, room comfort
平價又方便
服務不錯，附近交通也很方便，早餐有待加強
Stayed 7 nights in Oct 2017

10/10 Excellent

Vandita

Liked: Cleanliness, property conditions & facilities, room comfort
Very good hotel
Very good hotel. Staff speak limited english but I didnt find them very friendly. They seem to be very busy and quite pissed off because of that. But the hotel is quite good. I requested a higher floor while booking and I got it with a awesome view. The hotel is close to shopping mall with a very huge food court. You get the airport bus right in front of the hotel. Buy the ticket in advance. The information about the airport bus is easily available at the reception. They have information about the guided tours but reception doesn't know much and they ask you to call a phone no. and they don´t speak english.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
还会再住，
非常干净，地点出行容易，房间偏小了一点
Stayed 2 nights in Sep 2017

8/10 Good

Feng-Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便，價錢合理的酒店
酒店位置非常不錯，地鐵站就在隔壁的商場地下層，離高鐵站只有三站距離。晚餐幾乎都在隔壁商場用完才回酒店非常的方便，商場裡也有超市可補充日常必須品。酒店房間面積不大，我們訂的是雙人床雙床房，但床寬只有1.1米擠兩個人似乎太擠，其他都還算不錯因為價錢還算合理。如是個人出差是很適合的選擇，但如是家庭旅遊房間真的是太小。
Stayed 3 nights in Aug 2017