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Reviews of ibis Xian South Gate

2.5 out of 5
ibis Xian South Gate
No. 95 S.Guanzheng Street, Xi'an

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 36 reviews" "
Rating 8 - Good. 14 out of 36 reviews" "
Rating 6 - Okay. 5 out of 36 reviews" "
Rating 4 - Poor. 2 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Benjawan

Liked: Cleanliness, staff & service, room comfort
the location is downtown and closed to the metro station not that far. the room is a bit small but it was clean. there is some slightly smoke smell stick on the room. There is a problem with communication for Eng VS Chinese speaking.
Stayed 3 nights in Sep 2019

8/10 Good

Wee Leng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Friendly and helpful staff Comfortable room Good location
Stayed 5 nights in Jun 2019
Response from ibis on 23 Jun,2019
Thank you for your visit and wish you to companies and individuals, good luck and great fortune

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place..
Stayed 2 nights in Jun 2019
Response from 小宜 on 14 Jun,2019
Looking forward to your next stay

4/10 Poor

zora, oakland, us

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The bed isn't clean, I see some spots on the bed. Not like other same level hotels, ibis Xian South Gate doesn't have a refrigerator and the mini bar is poor. Most important, the hotel doesn't accept Visa and MasterCard.
Stayed 4 nights in Feb 2019
Response from 小宜 on 9 Apr,2019
I'm sorry to give you such an experience. I hope you work smoothly and look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Very good location near Malls and subways. It is maintaining the ibis standard. Friendly reception too that are very helpful.
Stayed 1 night in Dec 2018
Response from 小宜 on 4 Jan,2019
THANK YOU VERY MUCH. WELCOME TO COME TIME!!

10/10 Excellent

Wee Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and great hotel
A great place to stay. Very convenient, it is near to a few malls and you can reach it via the subway which is about 5mins way. Same ibis standard and very helpful staff.
Stayed 1 night in Dec 2018
Response from 小宜 on 4 Jan,2019
THANK YOU VERY MUCH. WELCOME TO COME TIME!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
There was not a single drawer. Te bathroom is only acceptable
Stayed 2 nights in Dec 2018
Response from 小宜 on 4 Jan,2019
WELCOME TO COME TIME!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from 小宜 on 24 Nov,2018
茫茫人海与您相遇是一种缘分，与您相识是小宜莫大的幸运，小宜蒋砥砺前行，不忘初心，继续努力为您服务，祝您天天好心情~

6/10 Okay

traveler_Joe, CA, USA

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Excellent location. Staff spoke little to no english. Not to blame them, just inconvenient for me. They tried to be helpful though Very Noisy, heard the toilet and showers running in neighboring rooms. Breakfast was small but varied and adequate Rooms are small but modern style, cute and clean. Towels were not what you usually find a this kind of hotel, they were very thin. But I got a good deal that make the whole experience worth it: $US 80 for two nights
Stayed 2 nights in Nov 2018
Response from ibis on 22 Nov,2018
First of all, thank you very much for your comments. We will strengthen our English training and give you better service.

2/10 Terrible

Sen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor security, poor management
There is no sign of "Please don't disturb" in rooms. One of my friends stayed in one of my booked rooms who put her wallet in the luggage and zipped during the day, when she came back in the evening, she missed 800 RMB in her wallet. After checked the monitor in the hallway, only the sanitary cleaner accessed the room without my friend's authorization. The hotel rejects our compensation request even though this is the management's fault. I have complained to the upper management, but there was no any reply.
Stayed 3 nights in Oct 2018

6/10 Okay

Eliana

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018
Response from ibis on 22 Nov,2018
Thank you for your comment

8/10 Good

Ju-Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Average is good but first day front desk told me no breaky , actually have ...feel weird . Second day said can free wash clothes once but that night front desk said no ..
Stayed 3 nights in Aug 2018
Response from yefan909 on 23 Sept,2018
Thank you very much for your recognition of all aspects of the hotel, we will continue to work hard to provide you with a better feeling.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very nice and clean hotel near the downtown attractions.
Stayed 2 nights in Aug 2018
Response from yefan909 on 11 Aug,2018
Thank you very much for your recognition of the hotel. We look forward to seeing you and your friends again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the city center
The hotel is close to south gate of the city . We took the subway (Line 2) to get to the hotel from railway station (west). Room is clean and staff are helpful.
Stayed 4 nights in Jun 2018
Response from yefan909 on 11 Aug,2018
Thank you very much for your recognition of the hotel. We look forward to seeing you and your friends again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is nice, close to major tourism places. Hotel staff is very helpful and rooms quite tidy. Recommended.
Stayed 1 night in Jun 2018

6/10 Okay

wai ling

Business traveller
Disliked: Staff & service
Stayed 1 night in May 2021

10/10 Excellent

hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from 星星 on 8 Dec,2019
感谢您的满分好评，期待您下次光临

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

8/10 Good

Jonghwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
온도 조절이 다소 아쉬웠으나, 전반적인 가성비가 너무 좋음
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

綺麗、おしゃれでした。 ベッドのマットレスが少しへこんでいた。
Stayed 1 night in Jun 2019
Response from 小宜 on 9 Jul,2019
ご賛美ありがとうございます。またお越しください。

10/10 Excellent

Yuan-Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
西安旅遊非常推薦的住宿
距離2號線永寧站很近，離西安長城、朱雀門、碑林博物館很近，近地鐵、近公車站、近商場，很方便。櫃檯服務親切，房間很舒適、乾淨。
Stayed 3 nights in Jun 2019
Response from 小宜 on 1 Jul,2019
非常開心您對我們如此高的評估，我們會再接再厲。做最好的服務

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy contentos
Stayed 2 nights in Apr 2019
Response from ibis on 22 May,2019
Thank you for your recognition of us.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
這麼冷的天氣不能沒有暖氣空調，對亞熱帶的台灣人簡直是受罪啊！
這次住西安宜必思南門店七天，早餐很棒房間乾淨服務親切熱誠，地點臨鬧區簡單交通方便，唯一不好的地方空調居然沒有暖氣，西安的天氣早晚涼晚上很冷只有2-6度，居然沒有暖氣，我們是全副武裝睡覺門窗緊閉還是冷到鼻黏膜都出血了。
Stayed 1 night in Mar 2019
Response from 小宜 on 9 Apr,2019
一场不期而遇的旅途，我们相遇在长安城，给您带来的不变，请您谅解，您入住期我们的市政刚开始停止供暖，空调调试没有好，再次表示抱歉，希望您再次回到西安时，我们还能够再相逢！离开的这段日子小宜希望您能够每天都开心，幸福

8/10 Good

YoungMi

Liked: Cleanliness, staff & service, room comfort
가성비 좋아요
걸어서 전철역, 백화점, 유명 유적지, 최고입니다. 다만 2일째 녹물이 나와서 정말 당황. 잠깐이었지만, 내내 불안. 그 이후 녹물은 없었어요. 프론트에 영어 가능자가 없어서 설명 포기. 침대는 편안하고 방도 넓고 좋았어요, 가습기는 열어보니, 더러워서 사용 안했어요. 가습기는 집에서도 관리가 쉬운것이 아니라서, 호텔 이미지만 나빠지니까 없애는 것이 도움이 될 듯합니다 전 조식이 중요한 사람이라 다음에는 조식이 좋은 호텔로 가려고합니다.
Stayed 4 nights in Feb 2019
Response from 小宜 on 9 Apr,2019
어서 오세요

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
店員很友善。地方非常適中，交通很便利。我會考慮再次入住
Stayed 3 nights in Dec 2018
Response from 小宜 on 24 Dec,2018
十分感谢您的五分好评，小宜期待您的下次光临！

8/10 Good

SHU-HUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置非常好
房間舒適乾淨，浴室潔白色系及燈光很足我很喜歡。位置就在西安城牆及地鐵站附近，走路就到非常方便。到處是購物商場，離回民街一個地鐵站。
Stayed 7 nights in Dec 2018
Response from 小宜 on 24 Dec,2018
听到您的评价，小宜的脸都红了，期待您下次入住哦！！！！

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Location perfect. Easy to get there and to down town attractions. Cleaning of room unfortunately dropped our interest to stay there in future.
Stayed 3 nights in Dec 2018
Response from 小宜 on 4 Jan,2019
Thank you for your affirmation. Welcome to visit us next time.

6/10 Okay

Verified traveller

エクスペディアの案内が、英語表記であったため、探すのに苦労した。 現地の人に聞いても、わからなかった。
Stayed 2 nights in Nov 2018
Response from 小宜 on 4 Jan,2019
またいらっしゃいませ

8/10 Good

Javier, Malaga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación
Muy buena ubicación, y buena relación calidad precio
Stayed 1 night in Nov 2018
Response from ibis on 24 Nov,2018
Thank you for your support

10/10 Excellent

HUICHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
棒！性價比高，但謹守使用者合理付費原則，客戶一定會支持的
無論地點、價格、服務人員熱忱度、舒適度、早餐等等都很棒，我住了五晚（雖掛牌子不打掃房間）但仍感覺很好，尤其打掃房間的阿姨很認真熱心，仍應我的要求提供足夠的礦泉水及日用品，讚！早餐不錯吃，但管理不夠嚴謹，11月12早上8點多用餐時，管理人員跟廚房阿姨發現有2名未訂餐亦未付費的女子進入用餐，雖有勸說，但仍讓她們繼續用餐，更離譜的是，她們還各帶容器公開大剌剌裝了好多食物帶走，飯店人員眼睜睜不敢阻止，看在我們這些守規矩付費的人眼裡，真的是有點像白癡，不是滋味。
Stayed 5 nights in Nov 2018
Response from 小宜 on 22 Nov,2018
非常感谢您对我们酒店的好评，对于您的建议我们会针对性解决。希望您一如既往的支持我们！！小宜将会更加努力！！

10/10 Excellent

Paola f

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo increíble. Lo recomiendo ampliamente
Stayed 1 night in Oct 2018
Response from ibis on 22 Nov,2018
Thank you for your compliments and i am look forward to your next visit

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable place to stay.
Good location, close to the metro station and is right next to a big mall, which is very convenient for shopping and dining.
Stayed 3 nights in Sep 2018
Response from yefan909 on 23 Sept,2018
Thank you very much for your recognition of the hotel, we will continue to work hard and do better to make you write a more satisfied stay.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Anche no
Per essere ibis va anche bene. L’unico problema è che nessuno dalla reception parlava inglese che trovo sia imbarazzante e grave per una struttura internazionale in una location centralissima. Ogni volta che ci volevamo comunicare c’era solo una persona gentile che ci ha aiutato. Quando abbiamo provato collegarsi all internet non funzionava in lingua inglese e dovevamo associare al numero cinese dei ragazzi della reception. Gruppo Accor deve fare più attenzione. ​
Stayed 1 night in Aug 2018
Response from yefan909 on 23 Sept,2018
Thank you very much for your recognition of all aspects of the hotel, we will continue to work hard to provide you with a better feeling.

8/10 Good

Ju-Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from yefan909 on 23 Sept,2018
Thank you very much for your recognition of all aspects of the hotel, we will continue to work hard to provide you with a better feeling.

8/10 Good

Ju-Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Room bit small but everything ok
Stayed 1 night in Aug 2018
Response from yefan909 on 23 Sept,2018
Thank you very much for your recognition of all aspects of the hotel, we will continue to work hard to provide you with a better feeling.

8/10 Good

PeiLing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好地方
地点方便 交通，餐饮，都有
Stayed 1 night in Jul 2018
Response from yefan909 on 11 Aug,2018
Thank you very much for your recognition of the hotel. We look forward to seeing you and your friends again