Reviews, Deals & Photos 2025

4/10 Poor

Hanseat, Hamburg

1 Sept, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enttäuschendes Touristenhotel

Dieses Hotel verdient den Namen "Shangri-La" nicht! Weit ab vom Schuß. Inkompetentes Personal: uns wurde am Tag der Abreise das Frühstück verweigert, weil wir nicht auf der Liste der Inklusiv-Gäste standen. Schlechtes Essen. Unelegant. Laut. Angeschrabbelte Zimmereinrichtung. Finger weg!

8/10 Good

Melissa, South Korea

10 Aug, 2016

Liked: Cleanliness, staff & service, room comfort

Will recommend it to anyone.

We had a very nice stay. The hotel staff were friendly. The rooms were neat and tidy and the beds were great. Easy to go around town and excess to subway stations.

10/10 Excellent

Kelly, Atlanta

27 May, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with exceptional customer care

Informed the staff that it was our anniversary and the hotel staff treated us in a way like we have never been treated before. Top notch.

10/10 Excellent

Yungping

17 Apr, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mick, Sydney, Australia

14 Apr, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shangri-La Xian

Stayed 3 nights. Main aim was to see the Terracotta Warriors but pleasantly surprised by the attractions in the city. The hotel was great - well located, clean, quite and comfortable. Very happy with in-house facilities although I did not eat in the hotel - so can't comment on that

10/10 Excellent

Marcie, USA

24 Mar, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant hotel for tourists

The room was very comfortable with a good bed, lovely bathroom with excellent shower, large floor plan/ not crowded. We were only sorry that our stay was only 2 nights. Since we were on the club floor we enjoyed the cocktail hour in the club lounge. We did eat breakfast in the regular breakfast restaurant.

6/10 Okay

Rajan, San Jose, CA

12 Jan, 2016

Liked: Staff & service

Below standard for a Shangri La

Although the hotel staff is very friendly and spoke English, the hotel is dated and below standard for a Shangri La. I would look for another hotel before giving this a try again.

8/10 Good

Susie, SFO

21 Nov, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Comfortable hotel to stay, but the foods were not so good and expensive. The facility is kind of old, but they kept it reasonably clean. The hotel airport shuttle services cost 450 yuan one way and 800 round trip, which is much more expensive than taking taxi or other local shuttle service. Though the hotel is far from the city, it's very convenient to get around by bus and cost almost nothing. The hotel offered us 700 yuan per day for taxi services, we did not take it. Instead two of us spent total 8 yuan and had a lot of fun.

8/10 Good

Hubert, los angeles

4 Nov, 2015

Liked: Staff & service, room comfort

Nice hotel but out of the way location

I think room in the hotel was very comfortable. The bed was really comfortable, nice and soft. More than four pillows on my bed. Nice to bring your gf or wife to relax and enjoy.

8/10 Good

Kim, Colorado

14 Oct, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with wonderful and friendly staff.

Love the hotel and the staff, They are wonderful and service was great. Buffet for breakfast was good except there is a tendency for the food running out and slow to replenish the choices. This is the only negative part overall.

8/10 Good

adrien f.

9 Oct, 2015

Liked: Cleanliness, staff & service, room comfort

awesome familly trip

Hotel was great. Good value for money and i definitely recommend getting upgraded to vip upon check in as the lounge is really cool. The main restaurant food is a bit weak, but it is largely compensated by the lounge food if you get upgraded.

8/10 Good

Jerry

7 Oct, 2015

Liked: Staff & service

8/10 Good

Alex, Sydney Australia

26 Aug, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

We stayed in the old part but is was very good, clean and plenty of room. Food in Hotel was good, we had to eat there as my wife can not eat spice food and a lot of the food out side spice and fish again another NO NO. MTR next door and plenty of buses and no problems with Taxis. One tip is to get the place where you are going written in the local language and carry a Hotel card the same way

8/10 Good

Malcolm, UK

28 Jul, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with easy access to central Xian

It was a good base to see the sights of Xian. Easy to organise tours, but also next to the metro which allowed you to make the short journey into the downtown tourist areas.

8/10 Good

Verified traveller

19 Jul, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend in Xi'an

Shangri-La Golden Flower - Good location, close to subway. We enjoyed the hospitality of the 'Club Room' facilities & would recommend the upgrade. Nice selection on the breakfast buffet:) Staff were very friendly, and aimed to please.

6/10 Okay

Verified traveller

15 Jul, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

部屋が広く、温度コントロールも快適で、ぐっすりと眠ることができた。私の発する片言の中国語も、熱心に聞いてくれ、気持ちよくコミュニケーションもできた。

10/10 Excellent

jennifer, ct

2 Jul, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel staff was very friendly and helpful. Frank, the concierge, was extremely thoughtful and they even made us a take away breakfast for our early morning departure. Dining options were terrific.

8/10 Good

Catherine, Shanghai

29 May, 2015

Liked: Cleanliness, staff & service, room comfort

Recommend - good value, up grade to the Ocean Club

Last week we stayed 2 nights at Shangri-La Golden Flower. We up graded to use their club floor facilities Ocean club which was excellent. The breakfast was v good in the Ocean Club as were the evening drinks and tasty canapes. The staff especially in the Ocean Club were super - special thank you to Vivien and Carol. The swimming pool was lovely and not busy.

8/10 Good

Dennis, Pennsylvania

21 May, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

May 2015

Elegant lobby, helpful staff, Wi-Fi best in lobby. Room large, good view, lot of traffic but quiet enough. Near subway and tea market. Furniture dated. Air conditioning mediocore. Water glasses and tea cups not clean. Location not best for tourist but taxis cheap and available. Still good value for price.

8/10 Good

MING, Canada

10 May, 2015

Liked: Staff & service, room comfort

Wifi need to be upgrade

It is inconvenient that the Wifi doesn't work in the guest room

10/10 Excellent

KYUNGJOON, Seoul

22 Mar, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Xi'an

Great room with cleaned status. Little bit of difficulties in English communication. But I could see them trying their best to meet my request on services

10/10 Excellent

ai xin, winnipeg

26 Feb, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

service

hotel service was great！

8/10 Good

Markus, Örebro

7 Jan, 2015

Liked: Cleanliness, property conditions & facilities, room comfort

Hotell nära den gamla stadskärnan

Vi bodde tre nätter på hotellet, personal hjälpsam och vänlig. Hotellet ligger nära den gamla stadskärnan och det var enkelt att med taxi ta sig till terrakottaarmen, vildgåspagod, klocktorn och ringmur samt till ofrån flygplats. Helt ok hotell

6/10 Okay

joe, NYC

1 Dec, 2014

Liked: Staff & service, room comfort

Disliked: Property conditions & facilities

48 hours in Xian

Good location and very friendly staff. But hotel is somewhat run down and badly in need of refurbishment. The restaurants serve insipid food, especially the daily buffets.

6/10 Okay

Siu Hung, 香港

20 Nov, 2014

Liked: Staff & service, room comfort

交通方便

酒店好大有泳池,酒店比較舊小小

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Shangri-La Golden Flower, Xian

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Shangri-La Golden Flower, Xian Reviews

Reviews

Very good

8.4/10

8.6/10

7.6/10

Reviews

4/10 Poor

Hanseat, Hamburg

Enttäuschendes Touristenhotel

Hanseat

8/10 Good

Melissa, South Korea

Will recommend it to anyone.

Melissa

10/10 Excellent

Kelly, Atlanta

Great hotel with exceptional customer care

Kelly

10/10 Excellent

Yungping

Yungping

10/10 Excellent

Mick, Sydney, Australia

Shangri-La Xian

Mick

10/10 Excellent

Marcie, USA

Very pleasant hotel for tourists

Marcie

6/10 Okay

Rajan, San Jose, CA

Below standard for a Shangri La

Rajan

8/10 Good

Susie, SFO

Nice hotel

Susie

8/10 Good

Hubert, los angeles

Nice hotel but out of the way location

Hubert

8/10 Good

Kim, Colorado

Great hotel with wonderful and friendly staff.

Kim

8/10 Good

adrien f.

awesome familly trip

adrien f.

8/10 Good

Jerry