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Reviews of Vienna Hotel

4 out of 5
Vienna Hotel
Fengcheng 5th Road, Weiyang District, Xi'an, Shaanxi

Reviews

4.6
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 2 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

3.4/10

Cleanliness

6.6/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The AC didn't work. The bathroom sink was extremely slow to drain. The shower door did not close so the bathroom floor was a pool.

6/10 Okay

Claire, W

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Lovely hotel, good staff, shame it was so dirty
The hotel was good, reasonable price for a comfortable suite room. We were disappointed that we didn't have a window as we had not been told that when we booked the room and they had no other rooms available. The hotel reception staff and concierges were very helpful but I'm not sure what the housekeeping staff do there. The room had inches of dust on any out of reach areas and a collection of cigarette butts behind the bedside tables. Also for some reason if you turned the air conditioning on the room got much warmer (28 degrees C) and not cooler. this ruined the experience.

6/10 Okay

CHING-WEN

Liked: Staff & service
Stayed 1 night in May 2019