Xuân Sơn Holidays

Very kind and accommodating staff

Our stay here in Hanoi was absolutely incredible. Everything exceeded our expectations, especially considering the cost. The value for what you receive is unbelievable. The hotel itself is beautiful, comfortable, and extremely well maintained, but what truly made the experience special was the staff. Every single person we interacted with was incredibly kind, knowledgeable, and genuinely focused on making our stay as great as possible. The hotel restaurant was excellent, and the breakfast each morning was phenomenal with plenty of delicious options. It became something we looked forward to every day. A special thank you to Tracy from the concierge service, who was unbelievably helpful. She completely handled booking our day trip for us from start to finish. All we had to do was pay, and everything else was organized perfectly. It made exploring Hanoi so easy and stress-free, and it was such a valuable service offered by the hotel. The location is also fantastic. You can walk to so many attractions, it’s very close to the lake, and there are countless places nearby to eat, grab coffee, or pick up snacks. Honestly, I cannot think of a single negative thing to say about this experience. It was absolutely amazing, and I would stay here again without hesitation.

The staff, hotel restaurant, and location were great. We’ve stayed at three hotels in Hanoi, and we will be returning to this one. Thank you for having us!

10/10 Experience – Highly Recommend! This is easily one of the best hotels we’ve ever stayed at. The rooms are clean and spacious with super comfortable beds (my 6'4" husband slept perfectly during our 9-night stay). The location is ideal—close to the Old Quarter but away from the chaotic noise, with easy access to everything via walking or Grab. The breakfast selection was amazing, and the hotel's tour, transfer, and fast-pass booking services made our trip effortless. What truly sets this place apart is the staff. Huge shoutouts to the management team, Viper for always looking after us with water, and Aiden for the friendly chats. Don't hesitate, just book it!

The staff there are the best I've ever experienced. It starts from the time you arrive in your taxi and are greeted by one or two people before you can close the car door. I was feeling sick one day and the manager was so attentive and kind offering any help he could to make me feel better. I just loved my time there.