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Secrets Lanzarote Resort & Spa – Adults only (+18)

5.0 star property
Adults-only hotel with 6 restaurants and 4 outdoor pools

Choose dates to view prices

Secrets Lanzarote Resort & Spa welcomes adults 18+ to its oceanfront location with multiple pools and sun loungers for a peaceful retreat. Enjoy body treatments at the spa, international cuisine at six restaurants, and staff who make guests feel at home.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
The current price is S$263
includes taxes & fees
1 Dec - 2 Dec

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Double Room, Terrace, Pool View

In-room safe, desk, laptop workspace, blackout curtains

Double Room, Terrace, Pool View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Smart TV
Blackout curtains
Hairdryer
Bathrobes
Rainfall showerhead
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Terrace, Ocean View (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Terrace, Ocean View (Preferred Club)

Highlights

Air conditioning
Club Lounge
Minibar (some free items)
Smart TV
Pillow menu
Blackout curtains
Hairdryer
Bathrobes
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Terrace, Ocean View (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, Terrace, Ocean View (Preferred Club)

8.0 out of 10
Very good
(3 reviews)

Highlights

Private indoor hot tub
Air conditioning
Club Lounge
Minibar (some free items)
Smart TV
Pillow menu
Blackout curtains
Separate bedroom
  • 37 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace, Partial Sea View (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Terrace, Partial Sea View (Preferred Club)

Highlights

Private indoor hot tub
Air conditioning
Club Lounge
Minibar (some free items)
Smart TV
Pillow menu
Blackout curtains
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Pool Access (Terrace - Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Pool Access (Terrace - Preferred Club)

Highlights

Private plunge pool
Private indoor hot tub
Air conditioning
Club Lounge
Minibar (some free items)
Smart TV
Pillow menu
Blackout curtains
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Terrace

In-room safe, desk, laptop workspace, blackout curtains

Double Room, Terrace

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Balcony or patio
Air conditioning
Smart TV
Blackout curtains
Hairdryer
Bathrobes
Rainfall showerhead
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Terrace, Ocean View

View from room

Double Room, Terrace, Ocean View

8.4 out of 10
Very good
(20 reviews)

Highlights

Balcony or patio
Air conditioning
Smart TV
Blackout curtains
Hairdryer
Bathrobes
Rainfall showerhead
Private bathroom
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Terrace (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Double Room, Terrace (Preferred Club)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Club Lounge
Minibar (some free items)
Smart TV
Pillow menu
Blackout curtains
Hairdryer
Bathrobes
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Terrace, Ocean View (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Double Room, Terrace, Ocean View (Preferred Club)

Highlights

Air conditioning
Club Lounge
Minibar (some free items)
Smart TV
Pillow menu
Blackout curtains
Hairdryer
Bathrobes
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Terrace, Ocean View (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Terrace, Ocean View (Preferred Club)

10.0 out of 10
Exceptional
(1 review)

Highlights

Private indoor hot tub
Air conditioning
Club Lounge
Minibar (some free items)
Smart TV
Pillow menu
Blackout curtains
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed
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About the area

Map
Urbanizacion Cortijo Viejo, Puerto Calero, Yaiza, Lanzarote, 35570

What's nearby

  • Playa Chica - 6 min drive - 5.2 km
  • Puerto del Carmen Beach - 8 min drive - 6.7 km
  • Lanzarote Golf Resort - 9 min drive - 7.9 km
  • Pocillos Beach - 10 min drive - 8.6 km
  • Playa de Matagorda - 13 min drive - 11.2 km

Getting around

  • Arrecife (ACE-Lanzarote) - 15 min drive

Restaurants

  • ‪Amura Restaurant - ‬11 min walk
  • ‪Ropavieja - ‬12 min walk
  • ‪The Upper Deck - ‬14 min walk
  • ‪Mc Sorley's - ‬11 min walk
  • ‪Costa Calero Restaurant - ‬12 min walk

About this property

Secrets Lanzarote Resort & Spa – Adults only (+18)

Luxury hotel near Puerto del Carmen Beach
You can look forward to a poolside bar, a terrace and a coffee shop/cafe at Secrets Lanzarote Resort & Spa – Adults only (+18). Active travellers can enjoy cycling, volleyball and scuba diving at this hotel. Indulge in a facial, hydrotherapy and a body wrap at Secrets Spa, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Free in-room WiFi is available to all guests, along with a garden and a library.
You'll also enjoy perks such as:
  • 4 outdoor pools, along with sunloungers and pool umbrellas
  • Free self-parking
  • Bike hire, an outdoor tennis court and a round-trip airport shuttle (surcharge)
  • A ballroom, 5 meeting rooms and tennis lessons on-site
  • Guest reviews speak highly of the helpful staff
Room features
All 335 rooms boast comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to perks, such as air conditioning and bathrobes.
Other amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 65-inch Smart TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

All-inclusive details

All-inclusive room rates at Secrets Lanzarote Resort & Spa – Adults only (+18) are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Tennis
Volleyball

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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  • Pool
  • Hot tub
  • All-inclusive
  • Spa
8.4 out of 10, Very good, 1,003 reviews
The price is S$256
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Bluewater Grill
  • Gohan - Sushi Bar
  • Portofino - Italian
  • World Café

Things to do

  • 4 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Library
  • Outdoor tennis court
  • Sauna
  • Scuba diving
  • Steam room
  • Tennis lessons
  • Volleyball
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (23,003 square foot of space)

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property's restaurants are open seasonally.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Spa fee: EUR 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Hesperia Lanzarote Hotel Yaiza
Hesperia Lanzarote Yaiza
Hotel Hesperia Lanzarote - Adults Only Hotel Yaiza
Hotel Hesperia Lanzarote - Adults Only Hotel
Hotel Hesperia Lanzarote - Adults Only Yaiza
Hesperia Lanzarote
Hesperia Lanzarote Yaiza

Frequently asked questions

Does Secrets Lanzarote Resort & Spa – Adults only (+18) have a pool?

Yes, this property has 4 outdoor pools. Pool access is from 9:00 AM to 8:00 PM.

How much does it cost to stay at Secrets Lanzarote Resort & Spa – Adults only (+18)?

As of 10 Nov, 2025, prices found for a 1-night stay for 2 adults at Secrets Lanzarote Resort & Spa – Adults only (+18) on 1 Dec, 2025 start from S$262.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets Lanzarote Resort & Spa – Adults only (+18) pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of EUR 50 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Secrets Lanzarote Resort & Spa – Adults only (+18)?

Self-parking is free at this property.

What time is check-in at Secrets Lanzarote Resort & Spa – Adults only (+18)?

Check-in begins at 3:00 PM.

What time is check-out at Secrets Lanzarote Resort & Spa – Adults only (+18)?

Checkout is at noon.

Does Secrets Lanzarote Resort & Spa – Adults only (+18) provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Secrets Lanzarote Resort & Spa – Adults only (+18)?

Some rate plans available at this property are all-inclusive.

Where is Secrets Lanzarote Resort & Spa – Adults only (+18) located?

Situated on the boardwalk, this luxury hotel is within 3 miles (5 km) of Playa de la Arena, Quemada Beach and Lanzarote Beaches. Fariones Sports Center and Timanfaya Sub are also within 6 miles (10 km).

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Secrets Lanzarote Resort & Spa – Adults only (+18) Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 1002 reviews
Rating 8 - Good. 367 out of 1002 reviews
Rating 6 - Okay. 109 out of 1002 reviews
Rating 4 - Poor. 33 out of 1002 reviews
Rating 2 - Terrible. 9 out of 1002 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Spotlessly clean great staff and excellent facilities.
Stayed 5 nights in Oct 2025

10/10 Excellent

lynsey Kimberley hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is lovely, we had a swim up suite preferred club which was lovely and fulfilled our requirements of quiet and privacy . We were very happy with every aspect of the hotel and staff and will be returning .
Stayed 7 nights in Oct 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Oct 2025

10/10 Excellent

Shabbudeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coco cafe, activities
Stayed 4 nights in Sep 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with beautiful pools and restaurants. Staff went over and above - particularly Kante who could not have provided a warmer welcome. Staff attention to detail was excellent. In addition to allergens being clearly labelled on all food, All staff went over and above to help support dietary requirements. Couldn’t fault the hotel - would most definitely return.
Stayed 4 nights in Aug 2025

6/10 Okay

Maseehullah Mohamed

Liked: Cleanliness, property conditions & facilities
Mold on the ceiling. Ripped towles with holes. Was poor for a 5 star 1.3k plus expectation
Stayed 5 nights in Sep 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Staff was very pleasant
Stayed 7 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was as described online. The staff were friendly and accommodating. The resort is small and quiet which suited us as we hire a car and venture out if we want to see more of the island. We did receive a room upgrade as suggested on the booking which was excellent. Views from most rooms are stunning, and our room was well appointed and comfortable. Will definitely return in the future.
Stayed 5 nights in May 2025

10/10 Excellent

Sarah Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location within 10 min walk of restaurants and bars at the harbour. Has its own tennis and padel courts. Good evening entertainment and fabulous breakfast buffet. Staff are extremely helpful and friendly.
Stayed 7 nights in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was just what we needed - a quiet haven to relax and unwind.
Stayed 7 nights in Jul 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little beach time before Madrid!

Beautiful hotel, comfortable and clean rooms. Breakfast was delicious and drinks were fantastic. We are fans of the Mango Mojotos! We stayed at the Preferred section (which for those who can should stay at)-we literally checked in and unplugged. No thought about what was covered and what wasn’t. There are parts that are starting to show some wear but the staff was accommodating and gracious about everything. We walked to the marina area nearby and down the trail along the coast and it was beautiful. Highly recommend for a quick gaunt from Europe.
Mango Mojotos
Preferred pool area
Tiramisu at Portofino
Ocean view
Stayed 3 nights in May 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was only 20 minutes from the airport on arrival we got glass of champagne thr room was amazing staff where really nice food in hotel was nice would definitely go back again
Stayed 7 nights in Sep 2023

8/10 Good

nimrod

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing care of the staff. Hotel is great for a relaxed atmosphere. Room service really not on the level of food quality of the other food options in the island. Didn’t try the restaurants.
Stayed 3 nights in Nov 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, great location. Staff were very friendly. Room was nice. Breakfast was very good, lots of options. I would return and recommend.
Stayed 7 nights in Mar 2023

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at this property. First time since it became Secrets Lanzarote. Some changes meant we couldn’t use all the pools however the three we could use were ideal. Staff were just delightful. Food was varied and always delicious. An absolute joy of a stay. Would highly recommend!
Stayed 4 nights in Aug 2024

8/10 Good

Tania

Liked: Staff & service, amenities
Service was excellent. Staff were attentive and friendly. Atmosphere was peaceful and beautiful. However, the food and cleanliness was not the standard of what I expect for a 5* hotel. Also minor hiccups and oversights like balcony door always jammed, internet not working properly for tv connection and wood varnish crumbling were just small things that made me question if it was worth what I paid for a 5* hotel. Overall the food was the biggest letdown for me but the atmosphere was lovely.
Stayed 3 nights in Nov 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Lovely room. Had a bit of a problem with the food quality and made a complaint. To be fair to the hotel they did all they could to accommodate us and gave us a complimentary meal and a gift. They appreciated the feedback and if they get the food right this hotel could be outstanding. Staff a very friendly and would stay here again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Ten mins walk along a path to Puerto Calero harbour which has lots of lovely restaurants and bars. Hotel has a Preferred Club (I didn’t know this before I booked) so certain restaurants and facilities were not available to “plebs” which I wasn’t impressed with.
Stayed 7 nights in Feb 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I surprised my girlfriend for her 21st birthday here and the hotel staff were a great help providing a great experience for us and the hotel itself had everything to offer and the food was great too. No complains and all questions we had were answered with no misunderstandings. Will be back again
Stayed 5 nights in Jul 2024

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel although out of the main areas is nice, peaceful and well equipped. The staff are excellent and could not do enough for you. A couple of areas of maintenance (very minor) required within the room itself. Otherwise a perfect relaxing stay.
Stayed 3 nights in Apr 2024

4/10 Poor

K

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I’ve been here before a couple years ago and loved it. So decided to go again to celebrate our mini moon and we had the worst experience ever. Some of the staff need re-training on customer service as this is the biggest factor for our holiday being ruined!
Stayed 3 nights in Jun 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing not to like. As usual, hotel had no knowledge of vip expedia status and as usual no room upgrade or late checkout.
Stayed 4 nights in Feb 2024

6/10 Okay

ROBERT ANTHONY

Disliked: Property conditions & facilities
Pool facilities and the prefered lounge great...though tables for food in need of proper repair or replacement...unstable and loose screws seen. Loose tiling around resort, coykd cause trip or slip hazards for older or disabled guests. Loose banisters on stairs..falling hazard Water dripping from ceiling near pool table mezzanine...a slip hazard..even with foldable sign there! Cracks in walls with lime mortar..removed. Poor lighting on sensors near pool stairs so could cause trip or fall incident ay night?
Stayed 7 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely hotel but lacking attention to detail

The hotel on arrival was beautiful. The rooms were fabulous very comfy spacious and excellent shower. The breakfast was lovely with great options. The pool area was beautiful and very clean. Where this hotel fails is the pool bar the food and coctails are far from 5 star. My lunch on the first day was uneatable the waiter took a full plate back and never asked why it hadnt been touch. The pool temperature in main area was freezing and I mean freezing. We brought this to their attentions and they did offer us the preferred club for our two final days. This is the biggest problem i have with the hotel why is there such a divide, does every customer not deserve a warm pool to be able to swim in daily. We all paid a lot of money to be there. They definitely need to hire a mixologist to train their staff at 10- 12 euro per coctail they should be drinkable. Overall this hotel has potential to be fabulous but its lacking attension to detail that are important to customers.
Stayed 7 nights in Jun 2024

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel experience was just alright. It's the third Secrets we've stayed at, and the other two were far better experiences. This one almost seemed like a Secrets knockoff. The pros are quiet rooms, decent pools, good gym, and a marina area within walking distance with great food options/shops. The cons start with the hotel staff. Very few of them looked anything but overworked and unhappy. As a result, any type of service at the hotel, except maid service, was quite poor. Also, I don't know why there was a mad dash every morning at like 07:00 to reserve the beach chairs, but my only guess is there wasn't enough chairs for all the guests. Further aggravating the issue was many guests leaving their towels on chairs and then not returning for several hours. The staff did not ever come around and remove abandoned seats, so you're left with removing a towel yourself if you want a seat. Lastly, this hotel does not care about VIP. It does not honor any of the benefits, and I don't know why it's still listed as a VIP hotel.
Stayed 4 nights in Oct 2022