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The staff in that hotel is beyond nice and helpful. They try to do the best they can at all time. For Yangon standards, this is a great place to stay with a great value for money.
There was no hot water and they did not tell us at the check in. We complained and after many calls we have been given with a $8 discount (which is nothing compared to the price paid for the room). The sheets were dirty, probably someone slept there and they didn’t change them. Breakfast disappointing.
It’s not a 4-star hotel.
Hotel gives you a water dispenser and glasses instead of bottled water (and you get more drinking waters as a result). Also no disposable shampoo and conditioner bottles. This is great for Myanmar!
Local Staff are very friendly, helpful and they can speak English well. Pleasure experience. Room are clean, bathroom water are strong to make you fresh after a day out.
Do inform them if u have any thing to feedback before u put negative review. Local there are hardworking so do give them all a chance
Lester
Stayed 2 nights in Sep 2019
10/10 Excellent
Verified traveller
30 Jul,2019
Verified traveller
Stayed 2 nights in Jul 2019
8/10 Good
Verified traveller
29 Jul,2019
Liked: Cleanliness, staff & service, room comfort
Just alright stay
Average hotel within walking distance to Shwedagon pagoda north gate. One restaurant next to hotel and nothing else. Rooftop under reno
Bottom line up front: I liked this hotel, would stay here again in the future, and would recommend it to others.
Pros: Great View from the rooftop and nice setting for rooftop bar (did not use as it rained every night during our stay - but I can see to potential in it). Awesome breakfast with the ability to special order off a menu in addition to the buffet. Comfortable bed with lots of pillows and a good AC. Wonderful staff that was extremely helpful - especially the concierge staff. Good location near several tourist attractions. Shower head could be placed above 2 meters making it comfortable for tall people like me. Nice art on the walls.
Cons: Lots of noise and traffic around the hotel, especially in the mornings. The shower curtain did a poor job containing the water and left the entire bathroom floor covered in water.
John
Stayed 4 nights in Jul 2019
Response from Su on 18 Jul,2019
Dear valued guest,
Thank you for your time taken to share your experience on your recent stay with us in Merchant Art Hotel.
We appreciate the commendations given on our staff, and shall pass to them.
We are looking forward to welcome you again on your next trip to Myanmar.
Warm regards
Merchant Reservation
Su
Fabulous roof top terrace with great view of the Shwe Dagon Pagoda. Friendly, accommodating staff. Excellent breakfast selection with buffet and a la carte menu items. Centrally located, with clean, spacious rooms. Such a wonderful experience, highly recommend this hotel!
Verified traveller
Stayed 1 night in May 2019
Response from Roy on 29 May,2019
Thank you for your kind review to us. I will definitely thrill out to my team.
Hope to see you again.
The shower room will flood during shower time. Air conditioning and refrigerator is not cold at all even after complaint. More than 4 staff working at the breakfast buffet area but none serve cutlery to you, just wonder around. Some of the food at the breakfast counter have small fruit fly, but none action taken. Tea spoon in the room is not clean have to wash and clean yourself after the room cleaning service, so as the towel were found with stains.
Verified traveller
Stayed 5 nights in May 2019
Response from Roy on 29 May,2019
It's not impossible which you are mentioned issues.
We are always taking care customer what they need cause we never had those kinds of issue.
Thank you
8/10 Good
Verified traveller
Travelled with partner
15 May,2019
Liked: Cleanliness, staff & service
The location was great and it was a good attempt at a modern hotel. The rooms were nice enough. The roof top bar could be great, but was OK... typically Asian with a temporary looking bar and set up 😁
Verified traveller
Stayed 1 night in May 2019
Response from Roy on 29 May,2019
Thank you for your kind review to us. I will definitely thrill out to my team.
Hope to see you again.
Beautiful view, unique hotel decor, great breakfast, great view from the rooftop bar, colourful, vibrant area.
Frederick
Stayed 2 nights in Mar 2019
Response from may on 2 Apr,2019
Thank you very much for your recommendation toward our hotel. I am very please to hear that you enjoy the roof top view and all other small unique things about our hotel.
Hotel is 3 stars - overated and overprized in inconvenient location. I’m wondering if positive reviews are fake or paid. Bad reviews are correct:
Sewer smell every day, located on narrow road away from everything except one pagoda
Verified traveller
Stayed 3 nights in Mar 2019
Response from Roy on 21 Apr,2019
Sorry to hear that during your stay with us. We will make sure take care on your next visit.
We all look forward to welcome you back again soon.
Best Regards,
Roy
Guest Relation Manager
Simple but great hotel. Only a short walk to Shwedagon Pagoda. Breakfast is pretty good as you can order from the menu which has a variety of options such as pancakes, fried eggs, toasties etc. Roof top area is nice in the evenings to look at the Pagoda too. If you can pay the slight extra and go for a room with a window, it makes a difference!
Nice hotel, not far from any pagoda in yangon. Hotel staffs almost have to help me all trip.
Verified traveller
Stayed 1 night in Jan 2019
6/10 Okay
Elaine
6 Jan,2019
Liked: Cleanliness, staff & service
Not so nice room
Bedroom tiny and without window. There are other bedrooms with window in the hotel, but you have to pay an extra, so pay attention of what kind of room you're booking. Another problem in my opinion is the shower with no glass door. You take a shower and the whole bathroom (also tiny) get completely wet.
Positive point: the bed is comfortable
The locations is good, and the breakfast is also a positive point.
The hotel is very basic. It sits in the heart of the residence area of Yangon. And it's walking distance to Shwedagon. But the room is very small and shower is broken.
I was very pleased with my stay at Merchant Hotel. The facilities are quite nice, the complimentary breakfast was quite good, prices were very reasonable for the dinner meals, the staff were all gracious and courteous.
Best deal in Yangon. It was my 4th stay and I continue to be impressed. Impossible to find nicer hotel staff. The breakfast is excellent. The top floor view of the Pagoda is fantastic. The artwork - well, you'll need to see to believe. Always taxis available. The facility is extremely clean. I'm in Asia often and have stayed at all types and sizes of hotels. The Merchant Art is by far the best overall experience. BTW, check out the Yangon Bakehouse - it's a restaurant which supports the plight of migrant women. Excellent lunch.