Verified review
4/10 Poor
Kalman
24 Aug, 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pass this one by. It's not worth the hassle.
I was supposed to stay at this hotel for 2+ weeks. I actually stayed 4 days.
Plus:
1. Super nice hotel, beautiful layout, with solid wood floors, in-room balcony and view. 2. Bed was very comfortable. Room amenities and shower / sink facilities were superb.
3. Hotel has a French kitchen, chef and staff. Had dinner in the restaurant one night; food was excellent.
4. Staff are welcoming, warm, and proficient, with one exception.
Overall, facility, room and staff were very committed to a nice stay.
Negatives:
1. Hotel is a HUGE distance from Republic Square in the center of town. Taxi drivers did not know how to get from downtown to the hotel.
2. Hotel sits on a high hill; it is not possible to walk to the city center.
3. Hotel pays a taxi twice a day for drop off only in the city.
3. I paid for free cancellation and withdrew from the hotel. I found another in the city center $15 more in cost but well worth it.
4. For the last few nights, I was the ONLY guest in the hotel.
5. A front office staff member did not know how to calculate Armenian Drams to Dollars (divide or multiply). His error was considerable and I corrected him. He seemed clueless until the assistant chef (who stood about with nothing better to do) helped him out in Armenian.
6. A few staff speak English, but most don't. Most don't know French either despite the hotel's name and its French restaurant.
Recommendation: Don't stay here; find a better placed hotel near city center.
Stayed 20 nights in Aug 2017