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Reviews of Nova Hotel Yerevan

4 out of 5
Nova Hotel Yerevan
10/5 Sayat Nova Avenue, Yerevan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 98 out of 152 reviews" "
Rating 8 - Good. 46 out of 152 reviews" "
Rating 6 - Okay. 6 out of 152 reviews" "
Rating 4 - Poor. 1 out of 152 reviews" "
Rating 2 - Terrible. 1 out of 152 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maro

Room is spotless. Breakfast is great staff is very nice friendly and polite
Stayed 19 nights in Aug 2023
Response from Lucy Stepanyan on 20 Sept,2023
Dear Maro,Thank you for taking the time to post a review of our property. We appreciate your feedback. We are happy that you enjoyed your stay. Looking forward to seeing you again soon.

10/10 Excellent

VAROOJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY FRINDLEY HOTEL STAFF AND MANAGEMENT.VERY CLEAN HOTEL
Stayed 7 nights in Jul 2023
Response from Lucy Stepanyan on 10 May,2024
Dear Varooj,Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you again and again!

6/10 Okay

Amir

Travelled with family
.
Stayed 3 nights in Jul 2023
Response from Lucy Stepanyan. on 14 Jul,2023
Dear Amir,We are grateful that you took the time to leave us a review. We wish you the best of luck. Kind regards.

2/10 Terrible

Georges

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The staff and the manager are not friendly at all. They uses any kind of situation to take extra money from you
Stayed 1 night in Nov 2022

8/10 Good

Marco

Liked: Cleanliness, property conditions & facilities
A couple of things to improve
The hotel is in a secluded Court, which is both good and bad. Essentially it is quite safe and you can park the car there for free. However finding it is quite hard, and parking can be quite complex since it's very narrow. We had a little problem with our room. Again good in the sense that they fixed it quickly, but bad because they knew about it and didn't do anything until we called them. Breakfast could definitely be improved.
Stayed 2 nights in Oct 2022
Response from Lucy Stepanyan on 12 Oct,2022
Dear Marco,We are grateful that you took the time out to leave us a review. I’m sorry to hear you had a frustrating experience in our hotel, but we really appreciate you bringing this issue to our attention. We do hope that your future stay will be memorable for you. Best regards hotel's administration.

10/10 Excellent

Khajag

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and spacious hotel conveniently located within walking distance of many tourist attractions.
Stayed 11 nights in Sep 2022
Response from Lucy Stepanyan on 3 Oct,2022
Dear Guest,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Nova. Our goal is always to exceed your expectations. Hope to see you again in our hotel. Best regards hotel's administration.

10/10 Excellent

MARCOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Stayed 4 nights in Sep 2022
Response from Lucy Stepanyan on 9 Sept,2022
Dear Marcos,Thank you for your great review. We are happy that you enjoyed your stay at Nova. Looking forward to seeing you again. Best regards hotel's administration.

10/10 Excellent

Anne

Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Lucy Stepanyan on 9 Sept,2022
Dear Guest ,Thanks for your rating, we appreciate it. Best regards hotel's administration.

10/10 Excellent

Tirouhi

Stayed 4 nights in Aug 2022

10/10 Excellent

Arbi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

4/10 Poor

Nikolaus

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Slamming hallway doors & "free car transfer" scam!
While the rooms are generally nice, slamming hallway doors made for very noisy nights. Given the fact that most flights from Europe arrive in the middle of the night, this noise is particularly disturbing for guests trying to still catch some sleep in the morning hours. Housekeeping speaking very loudly in the hallways also did not help. The most outrageous experience however happened on the last day during the checkout. As a hotels.com Gold Status member, I had received (written) confirmation of free hotel-airport transfers. Yet, the receptionist told me that I had to pay for it, supposedly because the hotel had changed its contract with hotels.com. Even after conferring with management, the hotel refused to honor the contractual agreement and I was told to take up the discussion with hotels.com. Summary: It was my first and last stay at this unprofessionally managed hotel. I also strongly advise against staying there, unless you are completely resistent to slamming doors and loud hallways.
Stayed 3 nights in Jun 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Rahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Pouyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest hotel, will definitely go there again.
Stayed 4 nights in Feb 2022
Response from Lucy Stepanyan on 21 Feb,2022
Dear Guest , First and foremost thank you for taking the time to share your feedback with us. We are happy to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great hotel with very helpful receptionists
Stayed 1 night in Dec 2021
Response from Lucy on 10 Dec,2021
Dear Travis, First and foremost thank you to take a time to share your feedback with us. Our guests’ satisfaction is the greatest reward for us and number one priority for all the staff . Looking forward to seeing you again.

10/10 Excellent

Amalia

Stayed 11 nights in Sep 2021

10/10 Excellent

Amirkasra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Staff
Very nice and friendly staff. My wife stayed at Nova for over one month. The hotel it self is clean, you can only have your breakfast in your room during the pandemic. They do provide shuttle service and the rate is much better than the airport taxies. The staff make you feel like home, and will take care of your needs asap. Very convenient location, lots of resturants close by, safe neighborhood and 15-20 minutes away from the US embassy.
Stayed 2 nights in Jan 2021
Response from Narine Davtyan on 29 Apr,2021
Dear Amirkasra, We are so thankful for such kind of nice review. This makes us really excited. We hope you and your wife will visit us and stay with us again. Thank you from all of us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
i saw hair in the food in breakfast 2time exept this every thing is good
Stayed 2 nights in Dec 2019

10/10 Excellent

Andrew

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Liana Tadevosyan, GM on 23 Dec,2019
Dear Guest! Thank you so much for reviewing our hotel. We appreciate your feedback greatly.

8/10 Good

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Liana Tadevosyan, GM on 24 Dec,2019
Dear Guest! Thank you so much for your time and rating. We value your feedback greatly.

8/10 Good

Maryam

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019
Response from Liana Tadevosyan, GM on 24 Dec,2019
Dear Guest! Thank you so much for your rating. It's a honor to be rates so high.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

STEVE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE PROPERTY WAS SUPER CLEAN AND THE STAFF MULTI LINGUAL
Stayed 7 nights in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Shahan

Liked: Staff & service, room comfort
Stayed 8 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Hachik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!!!!
Our stay in Nova Hotel was amazing. We felt like home. Th staff is wonderful, they treat you like family. It is super clean, safe and comfortable. I recommend to everyone. Come to Armenia and stay in Nova Hotel.😃
Stayed 9 nights in Sep 2019

10/10 Excellent

Zee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, a minute walk to the center and the hotel and staff are excellent. Exceptionally clean
Stayed 5 nights in Aug 2019
Response from Lucy Stepanyan on 10 May,2024
Dear Zee,Thank you so much for such a high rating and praise. We are so very excited to see that you have enjoyed your stay with us!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is properly maintained, breakfast is very good, staff speaks different languages, very good location, close to area amenities.
Stayed 9 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019
Response from Liana Tadevosyan, GM on 21 Jun,2019
Dear Guest! Thank you so much for your rating and review. We appreciate your time!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded the expectations 👍👍👍👍👍✅✅✅✅✅🆗🆗🆗🆗🆗⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Jun 2019
Response from Liana Tadevosyan, GM on 21 Jun,2019
Dear Guest! Thank you so much for such a high rating and praise. We are so very excited to see that you have enjoyed your stay with us!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location in the heart of Yerevan, beautiful modern hotel, very nice staff, and a price that doesn't break the bank. Would definitely recommend to anyone staying in this beautiful city.
Stayed 2 nights in May 2019
Response from Liana Tadevosyan, GM on 21 Jun,2019
Dear Guest! Thank you so much for the time you took to write us this wonderful review. We hope to see you back at Nova soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Liana Tadevosyan, GM on 21 Jun,2019
Dear Guest! Thank you for your review and rating. We are glad you have enjoyed your stay with us.

8/10 Good

Sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and service!
Great hotel with very good service, perfectly located in Yerevan!
Stayed 3 nights in Apr 2019
Response from Liana Tadevosyan, GM on 13 May,2019
Dear Guest! Thank you so much for your kind words. We appreciate your time and your rating!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two weeks Yerevan journey i loved that!
The amazing old city with beautifully flatbuildings and beautiful city layoutes. I would be happy to go back again!!! See text down below
Stayed 16 nights in Jan 2019
Response from Liana Tadevosyan, GM on 15 Mar,2019
Dear Guest! We are so excited that you have enjoyed your stay in our hometown. It is such a pleasure to read about your experience. Thank you!

10/10 Excellent

Barnaby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option
Really impressed with the staff at this hotel, they all went out of there way to be friendly and helpful. The breakfast is nice, the whole hotel is modern, clean and comfortable. The immediate surroundings of the property are unattractive, but the centre of Yerevan is only a 3 minute walk away. Highly recommended.
Stayed 6 nights in Feb 2019
Response from Liana Tadevosyan, GM on 15 Mar,2019
Dear Guest! Thank you so very much for your words of praise. We value your feedback greatly. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , very good price , clean , like it
Stayed 4 nights in Jan 2019
Response from Liana Tadevosyan, GM on 14 Feb,2019
Dear Guest! Thank you so much for your wonderful review.

8/10 Good

Syafiq, Abu Dhabi, UAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For it's price, Nova Hotel is excellent: comfortable rooms, pleasant staff, good breakfast and strategic location. I was welcomed well with no hitches at the desk and complimentary tea and seasonal dried fruits to spark my taste buds when I got to my room. The room accommodated me, a solo traveler at the time, perfectly. It comes complete with the usual hotel room necessities. The staff responded quickly throughout my stay and had an outstanding command of English. Food prices at the hotel were average, leaning on the expensive side. While the room service menu was quite limited, I tried a pizza which was delicious despite their mini restaurant at the lobby. However, thanks to it's strategic location close to the centron and a wealth of restaurants around the area, it was easy for me to walk and get a quick bite outside the hotel. The hotel is slightly hidden from the street view but hopefully in the future this can be resolved. I found after several days of staying that my room was particularly dusty. I could imagine this can be troublesome for some people but for me it was not a big deal. On the other had, the hallways, lobby, and surroundings were kept generally clean throughout my stay. Overall, Nova Hotel is quite a hidden gem in Yerevan, especially for picky solo travelers like me who like it cheap but homely. I recommend this hotel to small families, couples or anyone looking for a quick, no-nonsense stay in Yerevan.
Stayed 4 nights in Jan 2019
Response from Liana Tadevosyan, General Manager on 21 Jan,2019
Dear Guest! Thank you for sharing your experience with us. We are sorry for the little flaws that you noticed during your stay. It is nice to know that your overall stay was enjoyable. We do hope you will choose us again for your next visits to Yerevan and we will be provided another chance to make your trip more satisfying and memorable. Thank you once again for such detailed opinion. It is appreciated indeed!

10/10 Excellent

Farnaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Liana Tadevosyan, General Manager on 10 Jan,2019
Dearest Guest! Thank you so much for your rating. Hope to see you back!

8/10 Good

Lars

Great hotel, good location, friendly staff
Stayed 4 nights in Nov 2018
Response from Liana Tadevosyan, General Manager on 13 Dec,2018
Dear Guest! Thank you very much for high score. Visit us anew!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018
Response from Liana Tadevosyan, General Manager on 13 Dec,2018
Dear Guest! Thank you for your highest score!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Non-smoking! (Rare place in Yerevan)
Stayed 3 nights in Nov 2018
Response from Liana Tadevosyan, General Manager on 13 Dec,2018
Dear Guest! Thank you for your appreciation!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2018
Response from Liana Tadevosyan, General Manager on 13 Dec,2018
Dear Guest! Thank you for your review!

10/10 Excellent

Haik, Los Angeles, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You. The hotel was nice and clean. Professional and friendly staff.
Stayed 5 nights in Oct 2018
Response from Liana Tadevosyan, General Manager on 13 Dec,2018
Dear Guest! Thank you for your review. We appreciate it a lot!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Stayed 1 night in Sep 2018
Response from Liana Tadevosyan, General Manager on 13 Dec,2018
Dear Guest! Thank you for the review! We are happy you liked the hotel.

10/10 Excellent

Anahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Sep 2018
Response from Liana Tadevosyan, GM on 27 Sept,2018
Dear Guest! Thank you so much for your review and rating. We do appreciate your highest mark!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located between two main roads - it is not on either road - and we initially had a problem finding it. But once we knew were it was we were very happy with the location - walking distance from the main sights in the city of Yerevan or a very cheap taxi ride away. The hotel staff are friendly, efficient and keen to please. Check-in was straightforward. The room was clean, modern and comfortable. There was a large amount of complimentary items - like snacks, drinks and toiletries. The breakfast was a buffet and was very good. I was very happy with this. My only suggestion would be that the hotel invests in door softeners to reduce the sound of room doors closing. This was very loud. If they improved this, then the hotel would be almost faultless.
Stayed 3 nights in Sep 2018
Response from Liana Tadevosyan, GM on 27 Sept,2018
Dear Guest! Thank you so much for your detailed review and suggestions. We will invest time in investigation of door softeners and see what can be the solution to the problem mentioned in your review. We do hope to have solved it for your next visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Liana Tadevosyan, GM on 19 Sept,2018
Dear Guest! Thank you so much for your highest rating and feedback. We appreciate a great deal. Thank you again!

10/10 Excellent

Ani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Aug 2018
Response from Liana Tadevosyan, GM on 19 Sept,2018
Dear Valued Guest! We are so happy you have liked your stay with us. Do come back soon. Thank you!