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Reviews of Burn Hall Hotel

3.5 out of 5
Burn Hall Hotel
Tollerton Road, Huby, York, England

Reviews

7.8

Good

Rating 10 - Excellent. 176 out of 650 reviews" "
Rating 8 - Good. 289 out of 650 reviews" "
Rating 6 - Okay. 124 out of 650 reviews" "
Rating 4 - Poor. 35 out of 650 reviews" "
Rating 2 - Terrible. 26 out of 650 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Travelled with partner
Staff were helpful and friendly, we changed rooms and this was achieved with no problems. Couldn’t fault
Stayed 1 night in Apr 2024

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and staff friendly... breakfast is good food with good options ...
Stayed 1 night in Mar 2024

6/10 Okay

Linda

Travelled with partner
The notice regarding a potential fine of £160 in the room for setting off the alarm if the steam from the bathroom escaped was a little shocking especially as there was no working extractor! We have never encountered this before! The website photo of the waterway was a bit misleading. Breakfast was limited but restaurant staff were pleasant and helpful. Reception staff were friendly but didnt volunteer breakfast times we had to ask.
Stayed 3 nights in Mar 2024

10/10 Excellent

Angela

Lovely hotel, nothing around so perfect for a quiet get away, staff couldn’t do enough to help. Will be visiting again
Stayed 2 nights in Mar 2024

10/10 Excellent

Derek

Stayed 1 night in Mar 2024

6/10 Okay

Aser

Travelled with family
Liked: Cleanliness, staff & service
The hotel is in the middle of nowhere. Basically you need to drive 30 minute to get to York and another 30 minutes to get back. This is very inconvenient if you’re planing to visit or have some business to do in York. It’s cheap but not worth the money.
Stayed 1 night in Mar 2024

10/10 Excellent

R

Stayed 2 nights in Dec 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Harvey

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
no sound proofing in the room whatsoever
Stayed 4 nights in Oct 2023

8/10 Good

DANNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay would defo go there again
Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Stayed 2 nights in Aug 2023

8/10 Good

Shaun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Our room was for disabled people which we are not, the bathroom was very inconvenient We asked about this & were told that’s all they had
Stayed 2 nights in Jul 2022

10/10 Excellent

Gordon

Didn't like being in a disabled room. No clock in room.
Stayed 1 night in Jun 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, always stay here when I'm in York
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Travelled with group
Weekend away with friends
We didn’t spend much time there. Had a meal at night but was disappointed as couldn’t get any cocktails which for a bar isn’t acceptable sorry.
Stayed 2 nights in May 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Small bed. Hear everything going on outside your room so not ideal. Seems it’s had it’s day.
Stayed 1 night in May 2022

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully clean, really good breakfasts and the restaurant served delicious food. There were a few niggles with the bathroom but not enough to spoil our stay.
Stayed 2 nights in Apr 2022

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, amenities
Well positioned to enjoy many attractions of North Yorkshire
Stayed 5 nights in Apr 2022

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so nice and helpfull will stay there again
Stayed 1 night in Apr 2022

4/10 Poor

Matt

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I’m not sure why this place has such good reviews. After seeing them we thought it would be worth trying. I’m just thankful we only stayed one night, arrived fairly late and left early the next morning. The hotel is very tired. The grounds are beautiful, but the hotel itself looks like a council block. The room was dark with dim lighting, looked like it was decorated in the 80s and hasn’t been looked at since. The mattress might as well not have been there as it was so hard. I’ve stayed overnight in an NHS hospital that had a nicer bathroom. The walls could do with some soundproofing - a single sheet of paper would at least be a start. We paid £89 for the one night. I appreciate it’s not a huge sum of money, but it’s not exactly a steal; I’ve stayed in much better places for similar/less. Having said all of that, check in and out was smooth and the staff were friendly.
Stayed 1 night in Apr 2022

8/10 Good

ANNE-LOUISE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelled down from Glasgow for my husbands birthday, had a lovely time, room rate excellent, staff friendly, food excellent, rooms immaculate. Went over to Aldwark Manor, which isn't far. My husband played a round of golf, while I used the spa.. Swimming, Sauna, jacuzzi and steam room.. Later in the afternoon we took the car and did a park and ride into York. Such a lovely place truly a great weekend highly recommended. The sun was also a key factor especially in March.
Stayed 2 nights in Mar 2022

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay and brilliant service
Lovely stay, hotel was clean and comfortable and dinner was lovely. Staff were brilliant especially with added requests that they organised brilliantly. Hotel is in a good location to see Yorkshire! Thank you for a lovely stay
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay
My girlfriend and I just needed a bed for the night, the room was clean and spacious for us both and the bed was very comfy! The only issue we had was trying to turn the shower off as the tap just seemed to spin in place, but we were able to fix it ourselves! But other than that I thought the hotel was great and perfect for what we needed!
Stayed 1 night in Mar 2022

8/10 Good

Elaine

Stayed 2 nights in Mar 2022

10/10 Excellent

Anne

Stayed 1 night in Mar 2022

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The stay was perfect in everyway....Apart from the noisy toilet.
Stayed 1 night in Feb 2022

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely, staff helpful, everything clean and a very comfy bed.
Stayed 1 night in Feb 2022

6/10 Okay

Mrs Deborah

Stayed 1 night in Feb 2022

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Craig

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

6/10 Okay

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, nice staff, good location and lovely room but the breakfast wasn’t great; we were first down at 8am but most of the items were cold and the bacon was like leather. Also no serving staff wearing masks which I thought was unusual at the current time?
Stayed 2 nights in Dec 2021

6/10 Okay

Janet

Liked: Staff & service
Disliked: Room comfort
.
Rooms were very very small.. bed was 3/4 size rather than a double.
Stayed 1 night in Dec 2021

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Malcolm

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No TV made it a long week!!
As always room was comfy, the food and service good. Unfortunately I had very little phone signal in my room or around the hotel. Also no TV at all due to a damaged TV mast. Although this is not the hotels fault, no mention of this was in the notes when booking and apparently this issue is weeks if not months old.
Stayed 4 nights in Nov 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overnight stay
The room is as comfortable. The food was good. The staff were helpful, conscientious and courteous. That’s all you need
Stayed 1 night in Nov 2021

6/10 Okay

Mrs S M Wickens

Stayed 1 night in Nov 2021

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was great
Stayed 1 night in Nov 2021

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Weekend
Good location & very good meals in resteraunt.
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overview
Good, clean, functional, inexpensive.
Stayed 1 night in Oct 2021

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Our stay was very nice and the staff was very warm and welcoming and friendly
Stayed 1 night in Oct 2021

10/10 Excellent

Tim

Stayed 1 night in Oct 2021

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Pete

Liked: Cleanliness, staff & service, room comfort
Needs a Make-Over
The staff are polite and helpful. The grounds are lovely. The service is good. The food is average. The accommodation is below average. The place needs a bit of a make-over. When you are priced equivalent (or more than) a Premier Inn, you need to be better than a Premier Inn.
Stayed 2 nights in Oct 2021

4/10 Poor

Barbara

Travelled with partner
Liked: Cleanliness, staff & service
In our room you could only just get round to the other side of the bed. One of the chairs was very tatty ( leather all split & peeling). In the restaurant the food was not good.
Stayed 3 nights in Oct 2021

8/10 Good

Janet

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was no tv signal but this wasnt the hotels fault this was due to the mast been down
Stayed 1 night in Oct 2021