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Reviews of Settlers House York

4 out of 5
Settlers House York
125 Avon Terrace, York, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 55 out of 175 reviews" "
Rating 8 - Good. 73 out of 175 reviews" "
Rating 6 - Okay. 29 out of 175 reviews" "
Rating 4 - Poor. 14 out of 175 reviews" "
Rating 2 - Terrible. 4 out of 175 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is country town accommodation. It is clean and comfortable and a good standard. York is a beautiful Western Australian historic town, neat, tidy, a safe environment with very friendly people, about 100km from Perth. Very relaxed.
Stayed 1 night in Jan 2024
Response from Stacey - Settlers House York on 5 Mar,2024
We're pleased you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Stacey - Settlers House York on 26 Sept,2023
Thanks for your great review, we're pleased you enjoyed your stay and hope to see you again soon :)

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
00
Stayed 2 nights in Sep 2023
Response from Stacey - Settlers House York on 26 Sept,2023
Thanks for your great review, we're pleased you enjoyed your stay and hope to see you again soon :)

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Stacey - Settlers House York on 4 Sept,2023
Thanks for your great review, we're glad you enjoyed your stay!

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff rooms were good Staff helpful
Stayed 1 night in Aug 2023
Response from Stacey - Settlers House York on 28 Aug,2023
Thanks for your lovely review, we're pleased you had an enjoyable stay.

6/10 Okay

Jeannine

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This place could be really good. Our room was clean and good value for money but the welcome, check in and directions to the room was less so. Shame as it is a really good spot and could be so much more.
Stayed 1 night in Aug 2023

8/10 Good

Leanne

Stayed 2 nights in Aug 2023
Response from Stacey - Settlers House York on 4 Sept,2023
Thanks for your review, we hope to see you again soon!

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

4/10 Poor

Clint

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Flickering light, no hot water, outdated, old, broken vent on aircon, look nothing like advertised
Stayed 1 night in Aug 2023

8/10 Good

Honey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jolly stay.
Cute little spot for a single night’s stay. Property is a little dated but the room was perfect for our needs, with working aircon and a nice hot shower. Price reflects what you get and is fair.
Stayed 1 night in Jun 2023
Response from S on 5 Jun,2023
We're glad that you enjoyed your stay with us, and we hope to see you again soon :)

4/10 Poor

Hellen

Husband woke up with sore shoulders from the hard mattress, either the airconditioner was set to not heat or we weren't using it correctly. During the night we could hear the guy in the next room snoring!! Its a nice old hotel and there was an excellent band playing on the Saturday night. 🙂
Stayed 1 night in May 2023
Response from Stacey - Settlers House York on 26 May,2023
We're sorry to hear that the mattress wasn't to your liking, feel free to request a different room if booking in the future. We did find that the air-conditioner was set on cool instead of heat, however we also found the controller wasn't very clear and we have ordered a replacement, thanks for letting us know. Sorry to hear the neighbour was so loud, but we're glad that you liked our hotel and the local band we had playing :)

8/10 Good

marian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in May 2023
Response from Stacey - Settlers House York on 15 May,2023
Thanks for your review, we hope to see you again soon!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed, hot water in the shower, picturesque building. Great hamburger in the restaurant. Very pleasant place to spend a night.
Response from Stacey - Settlers House York on 15 May,2023
Thanks for your lovely review! We hope to see you back again soon :)

6/10 Okay

Helen

Stayed 1 night in May 2023

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect, right in the middle of town. The staff were friendly and service was quick.
Stayed 1 night in Apr 2023
Response from Stacey - Settlers House York on 1 May,2023
Thanks for your lovely review, we hope to see you again in the near future :)

8/10 Good

Jarred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, heritage room was fantastic, well appointed and included microwave, kettle, toaster and fridge. Great value for money. Shower was hot. We stayed in room 19 and I would highly recommend staying there, tucked away well. Only downside is due to very reasonable costs, the place was overrun with a wedding party which decided to disrupt everyone for a few hours. Other then that, place is very good value for money. Heritage weekend was full of things to do.
Stayed 2 nights in Apr 2023
Response from Stacey - Settlers House York on 26 Apr,2023
Thanks for your lovely feedback, we are sorry to hear that there were disruptive guests during your stay, but are pleased that it didn't tarnish your visit. We hope to see you again soon :)

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, in the centre of York, basic but adequate
Stayed 1 night in Apr 2023
Response from Stacey - Settlers House York on 26 Apr,2023
Thanks for your review, we're glad our accommodation suited your stay, and that you found our staff friendly :)

6/10 Okay

Debra

Travelled with family
Liked: Staff & service
It was great that it was in the centre of town, restaurant on premises. Great coffees. Good beds in room. What was not so great - lukewarm water for shower, mouldy shower cubicle, no table in room. Problem with ants in the room. Food at restaurant was bland and tasteless.
Stayed 1 night in Apr 2023

2/10 Terrible

Deviann

Stayed 1 night in Mar 2023

8/10 Good

GRAEME EDWIN

Stayed 1 night in Mar 2023
Response from Stacey - Settlers House York on 15 May,2023
Thanks for your review, we hope to see you again :)

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay . But choice of entertainment never changes .same band every time we come up .same jokes Give other local people a chance Thats the only way musicians learn .asked for request's they have no idea
Stayed 1 night in Mar 2023
Response from Stacey - Settlers House York on 23 Mar,2023
Hi Sharon, thanks for your review and I'm glad you think its a beautiful place to stay! We do have a variety of local musicians that play for us and are always happy to add more musicians if there are any available! Feel free to keep an eye on our Facebook page or website for all live music acts, so that you can see what dates we have other musicians if you'd like to plan your stay to include different music :)

8/10 Good

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in staff were extremely rude . Which continued on later with bar service . Be good to be able to use the pool of instead being padlocked off . Meals shut at 8 pm so be prepared

4/10 Poor

Jane

Liked: Cleanliness
Disliked: Staff & service, amenities
Dont ever accept room 69. Its right next to an air conditioning duct of some sort which is so noisy it kept me awake all night with its clattering. On top of that i wasnt offered any assistance with getting my luggage and touring bicycle up and down some long and very steep stairs (no lifts) to room 69 on the upper floor. Im a 73 year old female so that was quite a struggle! Receptionist said I was lucky to get a room...I was lucky to be paying for a substandard room which should not be sold to anyone wanting to sleep...what's lucky about that? Receptionist obviously hasnt done the customer relations refresher course. Im hoping I dont fall down the stairs getting my bike out. Perhaps they need someone to make a compensation claim on their public liability policy to remind them that their patrons are perhaps a tiny bit important to their business. I will not stay here again.
Stayed 1 night in Oct 2022

10/10 Excellent

Fay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought my room was beautiful, the only thing I was concerned about was the shower being in the bath, its ok for young people but when your nearly 70 its unsafe..Thank you for a lovely meal and room.
Stayed 1 night in Oct 2022
Response from Stacey - Settlers House York on 11 Oct,2022
Thanks for your lovely review. We do have a few rooms without baths that have walk in showers, please feel free to book/request one of those rooms for your next visit.

4/10 Poor

Ady

Travelled with family
The room we booked into was part of the old building, it felt damp and was very dated. We had no hot water for the weekend so had to walk to another room to shower. Accomodation was a bit of a let down.
Stayed 3 nights in Sep 2022

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely. Location was great in the middle of town. Room was comfortable with everything we needed. The spa was fabulous. I would stay again.
Stayed 1 night in Sep 2022
Response from Stacey - Settlers House York on 23 Sept,2022
Thanks so much for your great review! We look forward to seeing you again :)

8/10 Good

beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay.
We had a room that faced the road but this made our access with bags very easy and there was no problem with noise. Rooms were a little cramped but the toaster provided was much appreciated for a quick breakfast. Very short walk through the property to the restaurant. The food was good but very limited for my husband who is a coeliac.
Stayed 2 nights in Sep 2022

8/10 Good

Luhan van den

Stayed 1 night in Sep 2022

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Stacey - Settlers House York on 7 Sept,2022
Thankyou for taking the time to give us a great review, we hope to have you back again soon!

10/10 Excellent

Terence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Stacey - Settlers House York on 29 Aug,2022
Thanks for your lovely review, we hope to see you again soon!

6/10 Okay

Jeanine

Travelled with family
Disliked: Cleanliness
The smell of cigarette (or otherwise) in room 55 was overwhelming. We opened the window when we checked in and thought this would clear the smell but when returning after dinner the smell was still overwhelming. We tried to report this to reception but they were closed. We reported this to housekeeping in the morning but it was an unpleasant sleep.
Stayed 1 night in Aug 2022

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Stacey - Settlers House York on 22 Aug,2022
Thanks for your great review!

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service
Easy check in and parking, room clean. Staff very busy so a couple of things missed but got corrected when we followed up.
Stayed 1 night in Aug 2022
Response from Stacey - Settlers House York on 22 Aug,2022
Thanks for taking the time to review, we're glad that you seem to have enjoyed your stay and that any issues were corrected quickly.

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, quiet affordable hotel stay with our 10 year old son. York was a nice spot for us to explore and Settlers House was right in the thick of it all. The room was just what we needed, clean, comfortable and just the right amount of room for 3. Dishes, utensils, kettle, microwave oven, toaster fridge and freezer meant we had choice to go out stay. Service was friendly and check in was easy. Didn't get a chance to try the restaurant this trip, but we'll be able to do that next time. Great getaway experience.
Stayed 1 night in Jul 2022
Response from Stacey - Settlers House York on 22 Aug,2022
Thanks for your lovely review, we're so pleased that you had such an enjoyable stay and we look forward to seeing you again next time!

8/10 Good

Paul

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2022
Response from Stacey - Settlers House York on 16 Jun,2022
Thanks for your great review :)

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Nice clean and well presented room . The bath was a bonus too. The staff we met were wonderful , very helpful and genuinely great people ( pip, Chloe and Emily) Thank you for a great stay we will be back to stay at room 69
Stayed 1 night in Jun 2022
Response from Stacey - Settlers House York on 10 Jun,2022
Thanks for your lovely review, we're so pleased that you had a lovely time, and enjoyed your room and our staff! I'll be sure to pass on your feedback to them and we hope to see you again in the near future.

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet, cosy and clean and the atmosphere friendly and relaxed.
Stayed 1 night in Apr 2022
Response from Stacey - Settlers House York on 12 Apr,2022
Thanks for your lovely review Robyn, we're thrilled that you enjoyed your stay and we hope to see you again soon!

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Settlers in York, WA
Settler's House York in York, Western Australia is a wonderful place to stay. A place that is full of interesting history. Very clean and comfortable. Free parking on site. Friendly staff. We highly recommend Settler's House York.
Stayed 1 night in Feb 2022
Response from Stacey - Settlers House York on 25 Feb,2022
Thanks for your lovely review Olga, we're glad you had a great stay and we look forward to seeing you again in the future.

10/10 Excellent

Margaret

Stayed 1 night in Jan 2022

8/10 Good

Wayne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fantastic friendly staff and the food was huge and delicious. Located just off the main strip. Shame we were only there overnight.
Stayed 1 night in Dec 2021
Response from Stacey - Settlers House York on 13 Dec,2021
Thanks for your lovely review Wayne, we hope you get to enjoy a longer stay on your next visit :)

10/10 Excellent

Connie Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great around the area
Stayed 1 night in Oct 2021
Response from Stacey - Settlers House York on 25 Oct,2021
Thankyou so much for your lovely review :)

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely - No faults!
Stayed 2 nights in Sep 2021
Response from Stacey - Settlers House York on 25 Oct,2021
Thankyou for your lovely review, we're glad you enjoyed your stay.

6/10 Okay

Mrs Marija

Liked: Staff & service
I didn't like the guests on the top floor letting children run up and down the veranda and them re-arranging balcony furniture by dragging it along the veranda.
Stayed 2 nights in Sep 2021
Response from Stacey - Settlers House York on 25 Oct,2021
We are sorry to hear that you had this happen during your stay. We were not made aware of any issues to be able to try and rectify for you. We can't always control what guests do, and also being a strata complex not all of the people staying are booked with us, but we would always do our best to try and make sure those guests are not impacting your stay with us.

8/10 Good

Johann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice country feel. Friendly service. Quiet. Centrally located in town.
Stayed 2 nights in Aug 2021
Response from Stacey - Settlers House York on 30 Aug,2021
We're glad you enjoyed our location and service, we hope to see you again soon!

10/10 Excellent

Elliot

Stayed 1 night in Aug 2021

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room, and dinner by a nice warm fire
My wife has mobility issues and I had not realised that we had been allocated an upstairs room until we arrived. However, when we checked in, Linda, the duty manager, immediately offered us the use of the special needs room instead. Great customer focus. We will be back.
Stayed 1 night in Jul 2021
Response from Stacey - Settlers House York on 14 Jul,2021
Thanks so much for your lovely review, Linda certainly is a valued staff member! We look forward to seeing you again in the future, and please feel free to request a ground floor room or the wheelchair access room when you make your booking :)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm friendly homely experience
Stayed 1 night in Jun 2021
Response from Stacey - Settlers House York on 23 Jun,2021
Thanks so much for your lovely review, we're pleased you felt at home :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable for an overnight stay.
Stayed 1 night in May 2021
Response from Stacey - Settlers House York on 9 Jun,2021
Thanks so much for your lovely review, we hope to see you again in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house was old fashioned in look which gave me a sense of what it would have looked like in the 1800’s when the town was first built. I loved that and the staff were really friendly which made my husband and I feel at home and relaxed. We would definitely stay again.
Stayed 2 nights in May 2021
Response from Stacey - Settlers House York on 27 May,2021
Thanks so much for your lovely review. We're pleased you loved our Heritage tavern as much as we do! Thankyou for acknowledging our friendly staff, we're glad you felt and home and we look forward to welcoming you again in the future.