Lobby sitting area

Reviews of Howard Johnson by Wyndham Yuma

2 out of 5
Howard Johnson by Wyndham Yuma
3181 S 4th Ave, Yuma, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 328 out of 1000 reviews" "
Rating 8 - Good. 305 out of 1000 reviews" "
Rating 6 - Okay. 179 out of 1000 reviews" "
Rating 4 - Poor. 111 out of 1000 reviews" "
Rating 2 - Terrible. 77 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Colleen

The room itself and the motel was good. We did not receive a room cleaning for the full 4 days we were there even though we asked for one after the second night. We had to collect new towels & toilet paper from the front desk. We took out our own garbage as it was building up in our rooms. We think that this particularity location is intermittent lodging for people awaiting social housing as there appeared to be multiple longer term“guests” No bed bugs or roaches. Front staff at the hotel We’re friendly and cheerful. Location is great as it across the street from a strip mall and grocery store.
Stayed 3 nights in May 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Overall pleasant stay
Stayed 2 nights in May 2024

8/10 Good

Cristina

Business traveller, Travelled with group
Liked: Amenities
I really like pool area and neighborhood.
Stayed 2 nights in May 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Howard Johnson GM on 15 May,2024
Thank you for taking the time to rate us

6/10 Okay

Evelia

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Ok place for one night
Stayed 1 night in Jan 2024
Response from Howard Johnson GM on 15 May,2024
Thank you for taking the time to write us a review we look forward to your return.

10/10 Excellent

creighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- center of most everything umah az - i wondered about the fecal sign on the outside of the of the pool area. It brought to mind Bill Murry as custodian in Caddy Shack movie.
Stayed 4 nights in Apr 2024
Response from Howard Management Team on 4 May,2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We are sincerely sorry to hear about the unpleasant experience you encountered with the unhygienic sign near the pool area. This absolutely does not meet our standards for cleanliness and guest comfort. We have taken immediate steps to address this issue. We hope you'll give us another chance to provide you with the clean and enjoyable stay you deserve. Please don't hesitate to contact us directly if you have any further concerns

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good check in,got to check in a little early,front desk was very polite and helpful on area information. Clean area, room was nice and clean.
Stayed 1 night in Apr 2024
Response from Howard Management Team on 4 May,2024
Thank you for taking the time to leave a review of your recent stay! We're thrilled to hear that you had a very positive experience and that our front desk staff was helpful with information about the area. We pride ourselves on providing clean and comfortable accommodations, so we're happy to hear that your room met your expectations.We appreciate you choosing our hotel and we hope to welcome you back again soon!

8/10 Good

Robert

Liked: Cleanliness
Disliked: Amenities
In good condition, polite staff, I'd return when feasible.
Stayed 1 night in Apr 2024
Response from Howard Management Team on 4 May,2024
Thank you for taking the time to review your stay at our hotel. We're delighted to hear that you found the hotel to be in good condition and our staff to be polite. We appreciate your kind comments about our staff. We take pride in providing excellent service, and it's wonderful to know that our team made your stay enjoyable. We're glad to hear you'd consider returning! We hope to welcome you back again soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here are so friendly and helpful!
Stayed 6 nights in Apr 2024
Response from Howard Management Team on 4 May,2024
Thank you for taking the time to leave a review and for your kind words about our staff!

6/10 Okay

Jen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was definitely not the safest. Some of the doors were broken. The outside was a mess. The rooms were ok. The staff was absolutely amazing though which made the stay great. The front side of the hotel was nice but they put everyone on the backside once you check in.
Stayed 2 nights in Apr 2024
Response from Howard Management Team on 4 May,2024
Thank you for taking the time to leave a review about your recent stay. We appreciate your feedback, both positive and negative.We are sorry to hear that you had concerns about the safety and condition of the property, specifically the broken doors and the exterior condition. This definitely does not meet our standards, and we are taking your feedback seriously. We are currently looking into these issues and will take steps to address them as soon as possible.We're happy to hear that you found the rooms to be acceptable and that our staff provided excellent service. We strive to offer exceptional hospitality regardless of the room location, and we apologize if there was a miscommunication about room placement.Thank you again for your feedback. We hope you'll give us another chance to impress you in the future. Please don't hesitate to reach out to me directly if you'd like to discuss your stay further.

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Quiet & clean room.
Stayed 1 night in Apr 2024
Response from Howard Management Team on 4 May,2024
We're delighted to hear that you found our staff friendly and helpful, and that your room was quiet and clean. We strive to provide a comfortable and welcoming environment for all our guests.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The girls at the front desk were very nice and friendly. I was able to check in early. Customer service was top tier. Thank you
Stayed 1 night in Apr 2024
Response from Howard Management Team on 4 May,2024
Thank you so much for taking the time to leave a review and for your kind words about our staff! We're thrilled to hear that the girls at the front desk were friendly and helpful, and that you were able to check in early. We strive to provide top-tier customer service, and we're happy to hear we achieved that goal for you.We appreciate you choosing our hotel and hope to welcome you back again soon!

6/10 Okay

DAVID

Travelled with partner
Disliked: Amenities
Very noisy area, surrounding area not the best & room was unpleasant
Stayed 1 night in Feb 2024
Response from Howard Management Team on 4 May,2024
Thank you for your recent stay at our hotel and for taking the time to share your feedback. We sincerely apologize that you experienced noise and found the room unpleasant during your stay. We strive to provide a peaceful and comfortable environment for all our guests, and we fell short of your expectations in this case.We understand that the surrounding area may not have been ideal, and we're always looking for ways to improve the guest experience. We'd be happy to offer you a 10% discount on your next stay with us.We take guest feedback seriously, and we're constantly working on improvements. We've recently upgraded our windows with better soundproofing to reduce noise levels in the rooms.We hope you'll consider staying with us again so we can provide you with a more positive experience. Please don't hesitate to contact us directly if you have any further questions or concerns.

6/10 Okay

Raevyn

Liked: Cleanliness, property conditions & facilities
Disappointed housekeeping can in not 3 hrs after checking in an threw way my cupcakes from my friends 60th wedding anniversary 😢
Stayed 1 night in Apr 2024
Response from Howard Management Team on 4 May,2024
Thank you for taking the time to leave a review about your recent stay. We are incredibly sorry to hear about the housekeeping mishap with your cupcakes and understand your disappointment, especially considering the special occasion.There is absolutely no excuse for discarding your personal belongings, and we will be thoroughly investigating this incident to ensure it never happens again. We will use this as a training opportunity to remind our housekeeping staff about the importance of guest belongings.Is there anything we can do to help rectify this situation? We would be happy to offer a complimentary dessert or service during your next stay with us.We sincerely apologize for the inconvenience and hope you'll give us another chance to provide a positive experience.

10/10 Excellent

Mary, EAGLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have always enjoyed our stay here. Close to Los Algodones where we go for dental work. Danielle, who checked us in, was a delight to deal with…helpful, knowledgeable, friendly and efficient!
Stayed 2 nights in Apr 2024
Response from Howard Management Team on 4 May,2024
Thank you so much for your kind review and for choosing our hotel for your stay! We're thrilled to hear that you've consistently enjoyed your visits with us. We appreciate you mentioning the convenient location near Los Algodones.We're especially happy to hear that Danielle at the front desk made such a positive impression. We'll be sure to pass your compliments on to her – it means a lot to our team to be recognized for providing helpful and friendly service.Thank you again for staying with us. We look forward to welcoming you back

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. The bed was comfortable it was just a little noisy I had a Corner Room next to the street. The young lady that checked me in was very polite and friendly polite and friendly fri street
Stayed 1 night in Apr 2024
Response from Howard Management Team on 4 May,2024
Thank you for taking the time to leave a review about your recent stay with us. We're delighted to hear that you found the room clean and the bed comfortable!We appreciate you mentioning the noise level from the street. We understand how important a peaceful stay is, and we apologize for any inconvenience caused by the location of your corner room. We'd like to take your feedback into consideration for future guest room assignments when possible.We're also happy to hear that our young lady at the front desk provided friendly service. We'll be sure to pass on your kind words to her!

10/10 Excellent

Priti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff services are great and friendly. Property is clean but could be better. Overall good!
Stayed 1 night in Apr 2024
Response from Howard Management Team on 4 May,2024
Thank you for taking the time to review your recent stay at our hotel.We appreciate your feedback about the property's cleanliness. While we're glad you found it generally clean, we understand there might be room for improvement. We're always looking for ways to enhance the guest experience, so your input is valuable.

8/10 Good

Sue, Minneapolis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
They have a very nice pool area, both to swim but also just to sit in the picnic tables and chairs.
Stayed 1 night in Apr 2024
Response from Howard Management Team on 4 May,2024
Thank you for taking the time to leave a review and mentioning our pool area! We're thrilled you enjoyed it, both for swimming and relaxing by the picnic tables and chairs. We strive to create a comfortable and inviting space for guests to unwind and soak up the sun.

8/10 Good

THOMAS

Travelled with family
Liked: Cleanliness, staff & service
Old school Motel, park at your door! An aging property that's a bit long in the tooth, but it's clean, comfortable and quiet. Great value for the price!
Stayed 2 nights in Apr 2024
Response from Howard Management Team on 4 May,2024
Thank you for your review! We're glad you found our motel to be clean, comfortable, and quiet, even though it has a classic feel. We appreciate you recognizing the value we offer.We strive to provide a clean and comfortable stay for all our guests, and we're always happy to hear when we achieve that.

10/10 Excellent

Rosa Maria

Stayed 1 night in Apr 2024
Response from Howard Management Team on 4 May,2024
Dear Rosa Maria, thank you for choosing our hotel and for taking the time to share your feedback.

6/10 Okay

John

Travelled with partner
Breakfast was a joke, no bowls for cereal and only a few slices of bread for toast.
Stayed 1 night in Apr 2024
Response from Howard Johnson Manager on 8 Apr,2024
We are sorry to hear that the breakfast options fell short of your expectations. We understand how frustrating it can be to not have the items you were looking for, especially bowls for cereal and toast. We will be sure to address this with our breakfast staff to ensure a wider variety of choices are available in the future. We look forward your return

4/10 Poor

Charles

They don’t offer a list of tv channels. They do alert you that the guide on the digital TV is incorrect. They say pick a channel then scroll 1 channel at a time until you find what you are looking for.
Stayed 1 night in Apr 2024
Response from Howard Johnson Manager on 8 Apr,2024
Thanks for letting us know! It would definitely be helpful if the hotel could provide a channel list or fix the digital TV guide. We'll be sure to pass this feedback along.we look forward to your return.

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 1 Apr,2024
Thank you for taking the time to leave a review and for your 4-star rating! We're happy to hear you enjoyed your stay overall.

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. Positive experience.
Stayed 1 night in Mar 2024
Response from Property Manager on 29 Mar,2024
Dear Guest,Thank you for your kind words about your recent stay! We're thrilled to hear that you had a positive experience.Is there anything in particular that you enjoyed during your stay? We're always looking for ways to improve and your feedback is valuable to us.We hope to welcome you back again soon!

10/10 Excellent

Dana, El Centro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet. And very comfortable
Stayed 1 night in Mar 2024
Response from The Hotel Management Team on 29 Mar,2024
Thank you for mentioning the peacefulness and comfort of our rooms. It's something we take pride in.

6/10 Okay

Grace

Travelled with partner
Disliked: Amenities
The a/c unit in our room was extremely noisy. There are lot of fast food restaurants in the area, but nothing we could find to sit down for a nice, but casual dinner.
Stayed 1 night in Mar 2024
Response from The Hotel Management Team on 29 Mar,2024
Thank you for taking the time to leave a review about your recent stay. We sincerely apologize for the inconvenience caused by the noisy air conditioning unit in your room. We strive to provide a comfortable and relaxing environment for our guests, and we will certainly look into this issue to ensure it's addressed promptly.Thank you again for your feedback. We appreciate you staying with us and hope to welcome you back for a quieter and more enjoyable experience in the future.

10/10 Excellent

Alvaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean please and good service, I will recomen it.
Stayed 2 nights in Mar 2024
Response from The Hotel Management Team on 29 Mar,2024
Thank you for your kind review! We're delighted to hear you enjoyed your stay and the cleanliness of our facilities. We appreciate you recommending us, and we look forward to welcoming you back soon.

10/10 Excellent

Dezarae

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Mar 2024
Response from Howard Management Team on 4 May,2024
Thank you so much for taking the time to leave a 5-star review! We're thrilled you had a wonderful stay and we appreciate your business

10/10 Excellent

Charles

Liked: Cleanliness, amenities
Nice hotel
Stayed 1 night in Jan 2024
Response from The Hotel Management Team on 29 Mar,2024
Thanks for the review! So glad you liked how clean things were and that our staff took good care of you. We'd love to see you again sometime!

6/10 Okay

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Clean pool and nice outdoor sitting area
Stayed 3 nights in Mar 2024
Response from The Hotel Management Team on 29 Mar,2024
Thank you for taking the time to leave a review! We're thrilled to hear that you enjoyed our clean pool and relaxing outdoor sitting area. We strive to create a comfortable and refreshing environment for our guests, and it sounds like we hit the mark in those areas!Is there anything else we could have done to make your stay even better? We appreciate any additional feedback you may have.Thanks again for choosing Howard Johnson

6/10 Okay

glenda

Stayed 4 nights in Mar 2024
Response from The Hotel Management Team on 29 Mar,2024
Thank you for taking the time to leave a review. While we're glad you enjoyed some aspects of your stay, we understand a 3-star rating means there's room for improvement.We hope to have the opportunity to serve you again and turn your 3 stars into 5 stars next time!

6/10 Okay

Griselda

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Facade needs maintenance. I was kind of sinking in the bed and the end of the bed was higher than the head.
Stayed 1 night in Mar 2024
Response from The Hotel Management Team on 29 Mar,2024
Thank you for your honest feedback! We sincerely apologize for the inconvenience caused by the worn facade and uncomfortable bed. We take guest comfort very seriously and will definitely address these issues.Regarding the facade, we are scheduling maintenance to address the needed repairs as soon as possible.For the bed, we would like to investigate this further. Please don't hesitate to reach out to us directly at 928-344-1420 ex 0 if you have any further comments or questions.

6/10 Okay

Ester

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The door seal was missing. Could see light coming in around door.
Stayed 3 nights in Mar 2024
Response from The Hotel Management Team on 29 Mar,2024
Thank you for your feedback about your recent stay at our hotel. We sincerely apologize that the door seal on your room was missing. This can definitely be disruptive and affect the overall comfort of your stay.We appreciate you bringing this to our attention. Our maintenance team will be sure to address this issue in your room as soon as possible. To ensure a more comfortable stay for future guests, we will also be inspecting all door seals throughout the hotel.We hope this doesn't deter you from staying with us again. If you'd be willing to give us another chance, we would be happy to offer you a discount on your next stay.

8/10 Good

Geri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is older. Not in a good location.
Stayed 1 night in Mar 2024
Response from The Hotel Management Team on 29 Mar,2024
Thanks for your honest feedback about the hotel! It's definitely helpful for travelers to know about the property's age and location.Would you like to recommend any areas that might be a better fit for travelers, or things to consider when choosing a hotel in Yuma?Knowing a bit more about what you were looking for in a hotel might help future guests decide if this location is a good fit for them.

10/10 Excellent

Angela

Stayed 2 nights in Mar 2024
Response from Hotel Management Team on 2 Apr,2024
Thank you so much for taking the time to leave a review on Expedia! We're thrilled to hear that you enjoyed your stay with us. We strive to provide our guests with an exceptional experience, and your feedback lets us know we're on the right track.We hope to welcome you back again soon!

10/10 Excellent

Garth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff and very efficient
Stayed 1 night in Mar 2024
Response from The Hotel Management Team on 29 Mar,2024
Thank you for your kind words about our staff! We work hard to ensure a smooth and enjoyable experience for all our guests. Is there anything else we could have done to make your stay even better?Thank you for choosing our hotel! We hope to see you again soon. In the meantime, be sure to follow us on social media for special offers and updates.( Howard Johnson By Wyndham Yuma )

10/10 Excellent

Claudia

Liked: Staff & service
Customer service provided by the employee at front desk at check in. She was really helpful and friendly. My first time in Arizona and she had some good suggestions of things to see and do while I waited for my check in time. Thank you! 😊
Stayed 1 night in Mar 2024
Response from The Hotel Management Team on 29 Mar,2024
Thank you so much for your kind review! We're thrilled to hear that our front desk employee provided you with such a warm welcome and helpful suggestions. We pride ourselves on offering excellent customer service and making our guests feel comfortable and informed.Especially for first-time visitors to Arizona, having some insider tips can be a huge plus. We're glad she could help you plan your activities while you waited for your room.Is there anything else we could have done to make your stay even more enjoyable? We appreciate your feedback!

10/10 Excellent

Ilianeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Feb 2024
Response from The Hotel Management Team on 29 Mar,2024
Thank you for mentioning our staff! We take pride in providing excellent service and are thrilled to hear they made your stay enjoyable.

8/10 Good

John

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from The Hotel Management Team on 29 Mar,2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We continuously strive to deliver a 5-star experience for all our guests. Is there anything we could have done differently to earn that perfect rating from you? We'd love to hear your feedback in more detail.Thank you again for choosing us, and we hope to welcome you back soon for a truly exceptional stay.

6/10 Okay

gary

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Was close to our event.
Stayed 4 nights in Feb 2024
Response from The Hotel Management Team on 29 Mar,2024
Thank you for choosing our hotel! We're glad our location was convenient for your event. Our location is a great choice for many guests, especially those attending events nearby. We're happy to hear it worked well for you!

8/10 Good

Lionel

Stayed 1 night in Mar 2024
Response from Property Manager on 29 Mar,2024
Dear Lionel,Thank you for taking the time to leave a review about your stay at our hotel! We are thrilled that you enjoyed your visit and rated us a 4 out of 5.Is there anything we could have done to earn that extra star? We appreciate all feedback, and it helps us to continuously improve the guest experience.We hope to welcome you back again soon!

8/10 Good

JASON

Stayed 3 nights in Feb 2024
Response from The Hotel Management Team on 29 Mar,2024
Thank you for taking the time to leave a review of your stay at our hotel. We are thrilled that you enjoyed your visit and gave us a 4-star rating!We are always striving to improve and provide the best possible experience for our guests. We hope to welcome you back again soon.

10/10 Excellent

Hannah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay would recommend for anyone
Stayed 2 nights in Feb 2024
Response from The Hotel Management Team on 29 Mar,2024
We appreciate your recommendation! We strive to provide a comfortable and enjoyable experience for all our guests.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
You need bigger sign its hard to see to get in to it
Stayed 3 nights in Feb 2024
Response from The Hotel Management Team on 29 Mar,2024
Thank you for your feedback! We appreciate you letting us know about the signage. We understand the importance of a clear and visible sign for easy arrival, and we're currently exploring options to improve its visibility.In the meantime, if you're ever returning to our hotel, we're located just off Main Street. of 32nd street on the curb we have about 4 entrance around the property We apologize for any inconvenience this may have caused and hope to see you again soon!"

10/10 Excellent

Mary Jane

Great
Stayed 1 night in Feb 2024
Response from The Hotel Management Team on 29 Mar,2024
Thanks for the fantastic review! We're so glad you enjoyed your stay.

8/10 Good

Keavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Hotel Management Team on 29 Mar,2024
We appreciate your 4-star rating and are always striving to improve the guest experience. Is there anything we could have done differently to earn that extra star? If you'd be willing to share any additional feedback, please don't hesitate to reach out to us directly at 928-344-1420 ex 0.We hope to welcome you back again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip
Clean quiet hotel, enjoyed my stay
Stayed 2 nights in Feb 2024
Response from Howard Johnson GM on 22 Feb,2024
Dear Anonymous, thank you for taking the time to leave us your feedback on your most recent stay, we are delighted to know that not just the hotel was clean but as well your enjoyed your stay. we look forward to your return. summer time is getting closer a nice dip in the pool won't be bad come visit us again.

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing
Stayed 2 nights in Feb 2024
Response from Howard Johnson GM on 22 Feb,2024
Thank you for sharing your feedback. We'd love to have you back soon.Your kind words about our friendly staff will be shared with the entire team.We appreciate you recognizing our team's commitment to excellent customer service.

6/10 Okay

Michelle

Stayed 2 nights in Feb 2024
Response from Howard Johnson GM on 22 Feb,2024
Thank you Michelle for the rating. we look forward to your return.

8/10 Good

Kenneth

Travelled with partner
Liked: Staff & service, property conditions & facilities
Facility was fine, but it was very noisy from road noise.
Stayed 2 nights in Feb 2024
Response from Howard Johnson GM on 17 Feb,2024
Thanks for your review! It's helpful to hear both the positive and negative aspects of your stay. I understand that the road noise was disruptive, and I apologize for any inconvenience it caused. I'd like to offer a few suggestions that might help mitigate the noise in the future. Many hotels can accommodate room requests based on availability. maybe requesting poolside room or calling directly to the hotel after making the reservation or before. it would help us know what your request is. but then again thank you so much for taking the time to leave us your feedback about our property. we look forward to your return.