Exterior
Check availability

Reviews of HOLIDAY INN EXPRESS & SUITES ZANESVILLE NORTH

2.5 out of 5
HOLIDAY INN EXPRESS & SUITES ZANESVILLE NORTH
1101 Spring St, Zanesville, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 298 out of 447 reviews" "
Rating 8 - Good. 103 out of 447 reviews" "
Rating 6 - Okay. 23 out of 447 reviews" "
Rating 4 - Poor. 9 out of 447 reviews" "
Rating 2 - Terrible. 14 out of 447 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Great staff. Nice newly updated clean rooms. Reno was ongoing during my stay so common areas were in rough shape. Will ultimately be very nicely updated
Stayed 3 nights in May 2024
Response from Jen on 22 May,2024
Thank you

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is under construction. For $233 per night that should have been well stated. Terrible.
Stayed 1 night in May 2024
Response from Jen on 22 May,2024
We would like to apologize That you weren't happy with your stay.

10/10 Excellent

Gordon, Kensington

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is currently undergoing a renovation. My room (321) was newly refurbished. It was nice. Shower was great! It had good water pressure and a shower head.
Stayed 1 night in May 2024
Response from Jen on 14 May,2024
Thank you for letting us know how we are doing

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely remodeled and the staff were excellent.
Stayed 1 night in May 2024
Response from Jenni on 6 May,2024
Thank you

10/10 Excellent

Terry, Charlottesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have been redone recently, as was the lobby and breakfast area! Very clean, great staff! And a huge shout out to Tonya at the front desk, who made a great impression as soon as we walked through the door
Stayed 3 nights in Apr 2024
Response from Jen on 6 May,2024
Thank you, Tonya is amazing,

10/10 Excellent

Barbara

Stayed 1 night in Apr 2024
Response from Jen on 22 May,2024
Thank you

4/10 Poor

Sandra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I should have called! The property was being renovated. No pool or gym access. When I first pulled up I thought the place was abandoned! When I looked in the door it was dark, the floor had been tripped to the glue that held down the previous tile and there were wires hanging from the ceiling. People were talking outside my door late and at 3:31am the train started blowing it’s horn In increments or 3 blasts for about 15 minutes straight. I should have checked the condition of the hotel before I finalized our reservation.
Stayed 1 night in Apr 2024
Response from Jen on 22 Apr,2024
We would like to send you Apologize for the inconvenience you experienced during your stay.

10/10 Excellent

Adolfine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New , clean, well stocked in rooms
Stayed 1 night in Mar 2024
Response from jen on 26 Mar,2024
Thank you

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Currently renovating and it looks great!
Stayed 1 night in Mar 2024
Response from Jen on 18 Mar,2024
Thank you

10/10 Excellent

Mikel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
It was great, no complaints at all.
Stayed 4 nights in Feb 2024
Response from Jen on 29 Feb,2024
Thank You

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Jen on 28 Feb,2024
Thank you

10/10 Excellent

amber

Stayed 2 nights in Feb 2024
Response from Jen on 21 Feb,2024
Thank you

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place very nice ppl
Stayed 1 night in Feb 2024
Response from Jen on 21 Feb,2024
Thank you

10/10 Excellent

Dynasty

Stayed 1 night in Feb 2024
Response from Jen on 25 Mar,2024
Thank You

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, breakfast was amazing and staff very competent.
Stayed 1 night in Jan 2024
Response from Jenni on 29 Jan,2024
Thank you

8/10 Good

Brianne

Stayed 1 night in Jan 2024
Response from jen on 25 Mar,2024
Thank you

6/10 Okay

Tiffany

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was very nice, and worked perfectly for us. The breakfast was incredibly good. All in all, it was a good stay. The hotel, though, needs quite a bit of updating. The elevators are disgusting and the entrance area leaves much to be desired.
Stayed 1 night in Jan 2024
Response from Jen on 23 Jan,2024
Thank you For letting us know We excited to let you know we are under renovations

2/10 Terrible

joel

Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Jen on 23 Jan,2024
Thank you

10/10 Excellent

Sierra

Stayed 1 night in Jan 2024
Response from Jenni on 8 Feb,2024
Thank you

8/10 Good

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st Anniversary Major disappointment
Everything was a 10/10 except for the hot tub I was never able to get in the hot tub because of 12 people were rude n stayed in for 5 hours straight , I would go down every 30 minutes still there I am very upset about that the hot tub was the reason we paid 150$ for a single night Very , disappointed after 2 hours any decent person is going to give someone else a turn but not these ppl.
Stayed 1 night in Dec 2023
Response from Jen on 3 Jan,2024
I would like to apologize for the inconvenience with the hot tub We are discussing ways to where everyone can enjoy the amenities.

8/10 Good

CONNIE, Peoria

Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot run down. People at desk very personable and efficient.
Stayed 1 night in Dec 2023
Response from Jen on 13 Dec,2023
Thank you

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Jen on 3 Jan,2024
thank you

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Jen on 13 Dec,2023
Thank you

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and room was clean. Beds comfortable. I love all the amenities in the bathroom. It’s always nice when they provide a shower cap!
Stayed 1 night in Nov 2023
Response from Jen on 7 Nov,2023
thank you for letting us know how we are doing we appreciate the feed back

2/10 Terrible

Byron

Business traveller
Disliked: Staff & service
They had trouble programming the electronic key so that it would let me in the room Cable TV wasn’t functioning
Stayed 1 night in Nov 2023
Response from jen on 7 Nov,2023
Sorry for the inconvenience you occurred we take your feed back to get these things fixed.

6/10 Okay

Chris

Business traveller
Liked: Staff & service
Over priced for condition of rooms and property in general.
Stayed 1 night in Oct 2023
Response from Jen on 31 Oct,2023
Thank you for taking time out to let us know and we are super excited that our renovations have started.

6/10 Okay

Lukas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice people, but very expensive for what you get... The hotel isn't in great shape and needs an overhaul. Plus, the pricing is a bit magical. It changes from one day to another.
Stayed 4 nights in Oct 2023
Response from jen on 31 Oct,2023
Thank you for taking the time out to let us know how we are doing.

6/10 Okay

Chris

Stayed 1 night in Oct 2023
Response from Jen on 14 Nov,2023
Thank You

10/10 Excellent

john

Great front desk person and room good door key had issues but would stay here again
Stayed 1 night in Oct 2023
Response from Jen on 5 Oct,2023
Thank you for letting us know how we are doing.

10/10 Excellent

amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jen on 2 Oct,2023
Thank you

10/10 Excellent

Gary

Stayed 1 night in Sep 2023
Response from Jenni on 28 Sept,2023
Thank you for taking time out and letting me know how we are doing

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfortable beds and great healthy breakfast options. Quiet location and nice view of the city.
Stayed 1 night in Aug 2023
Response from Jen on 24 Aug,2023
Thank you for letting us know how we are doing we appreciate it.

10/10 Excellent

Bernard

Stayed 1 night in Aug 2023
Response from Jen on 7 Sept,2023
Thank you

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good staff, nice facility.
Stayed 1 night in Aug 2023
Response from Jen on 17 Aug,2023
Thank you for letting us know how we are doing. We appreciate the feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not as good as it was.
Great pillows. Wasn’t sure if one of the beds had an odd smell - maybe stale smoke? Used/wet washcloths found hanging from shower rod and inside (changeable) shower curtain didn’t seem too clean. Desk chair vinyl was all worn off on head rest. We’ve stayed here before (booked directly through Holiday Inn) and it was great, but not so much this time. For being a higher price than the other hotels in the area we expected a bit more. We might try one of the others next time.
Stayed 1 night in Aug 2023
Response from Jen on 16 Aug,2023
We would like to send our apologies for the issues you had doing your stay. We will be under renovation. Starting in November. Hopefully, you will come back and see the upgrade to the hotel.

10/10 Excellent

Tamora

Travelled with family
Liked: Amenities
Very fast check in, very clean and well maintained property, great breakfast, pleasant and helpful staff
Stayed 1 night in Aug 2023
Response from Jen on 14 Aug,2023
Thank you for taking time out to let us know how we are doing.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jen on 8 Aug,2023
Thank you for taking time out to let us know how we are doing.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jen on 8 Aug,2023
Thank you for taking time out and letting us know how we are doing.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jen on 7 Aug,2023
Thank you for taking time out to let us know how we are doing.

10/10 Excellent

Donald, Palmyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use some updates (especially the bathroom) but it was very clean. The breakfast was fantastic.
Stayed 2 nights in Jul 2023
Response from Jen on 1 Aug,2023
Thank you

10/10 Excellent

Rhyan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Working people have to leave before continental breakfast are available.
Stayed 1 night in Jul 2023
Response from Jen on 1 Aug,2023
Thank you for taking time out to let us know what could improve your stay.

10/10 Excellent

LARRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelllent
Stayed 1 night in Jul 2023
Response from Jen on 28 Jul,2023
Thank you for taking time out to let us know how we are doing.

8/10 Good

Deqi

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is nice.
Response from jen on 28 Jul,2023
Thank you for taking time out to let us know how we are doing.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jen on 28 Jul,2023
Thank you for taking time out to let us know how we are doing.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad shower, good breakfast
This would have been a great stay except that the shower in our room was broken. We didn't notice until the morning. Thankfully, after we called, staff came right up to our room to give access to the empty room next door to shower. The breakfast was one of the better free ones I have had.
Stayed 1 night in Jul 2023
Response from Jen on 25 Jul,2023
Thank you for letting us know how our staff did, we appreciate the feed back.

10/10 Excellent

Micah

Liked: Staff & service, property conditions & facilities
Staff was friendly and helpful. Breakfast was enjoyable, woman working breakfast was just the best! Front desk also. Room was nice. Bed was comfy. Shower was decent. It had good water pressure. We will stay here again.
Stayed 3 nights in Jul 2023
Response from Jen on 18 Jul,2023
Thank you for taking time out and letting us know how we are doing.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Checking in was easy. We had dinner in town at Roosters and it wss good. Our room is really large and just what we need after a long day on the road.
Stayed 1 night in Jul 2023
Response from Jen on 11 Jul,2023
Thank you

2/10 Terrible

Darren

Stayed 1 night in Jul 2023
Response from Jen on 11 Jul,2023
Sorry for the inconvenience you have encounter during your stay.

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and very clean
Stayed 1 night in Jul 2023
Response from Jen on 11 Jul,2023
Thank you

10/10 Excellent

Angela

Travelled with family
Liked: Room comfort
Definitely will stay again
Amazing!! Couldn’t have asked for better.
Stayed 1 night in Jul 2023
Response from Jen on 11 Jul,2023
Thank you