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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
500 Monroe St, Zanesville, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 175 out of 317 reviews" "
Rating 8 - Good. 95 out of 317 reviews" "
Rating 6 - Okay. 23 out of 317 reviews" "
Rating 4 - Poor. 9 out of 317 reviews" "
Rating 2 - Terrible. 15 out of 317 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David, IRVINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and management.
Stayed 5 nights in May 2024

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to, convenient location off the highway. Staff was kind. Clean location
Stayed 1 night in May 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Amy Snyder on 13 May,2024
Thank you for rating us a 5 out of 5. I am glad you had a great stay and hope you choose Quality Inn and Suites in Zanesville for your future stays.

10/10 Excellent

Mark

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out. Extremely clean and fresh. Will stay again.
Stayed 1 night in May 2024
Response from Amy Snyder on 13 May,2024
Thank you for rating us a 5 out of 5. I am glad you had a great stay and hope you choose Quality Inn and Suites in Zanesville for your future stays.

8/10 Good

Bethany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good . Glad we chose 2 stay there .
Stayed 1 night in May 2024
Response from Amy Snyder on 13 May,2024
Thank you for rating us a 4 out of 5. I am glad you had a great stay and hope you choose Quality Inn and Suites in Zanesville for your future stays.

8/10 Good

Rachel, Wheeling

Stayed 2 nights in Apr 2024
Response from Amy Snyder on 13 May,2024
Thank you for rating us a 4 out of 5. I am glad you had a great stay and hope you choose Quality Inn and Suites in Zanesville for your future stays.

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place! The pool was a blast, the dining options were awesome, the staff was so nice and helpful and its the best continental breakfast ive ever had!
Stayed 1 night in Apr 2024
Response from Karri Hill on 11 Apr,2024
Thank you for taking the time to complete a survey. I am pleased that you had a great stay and hope you choose Quality Inn and Suites for your future Zanesville stays.

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The “ mini “ suite was so nice and staff were very accommodating! Thank you!
Stayed 3 nights in Mar 2024
Response from Amy Snyder on 26 Mar,2024
Thank you for taking the time to complete a survey, I am glad you had a great stay. We look forward to seeing you in the future.

10/10 Excellent

Sheila, Frazeysburg

Liked: Cleanliness, staff & service, property conditions & facilities
Warm but bleachy pool
Stayed 1 night in Mar 2024
Response from Amy Snyder on 25 Mar,2024
Thank you for taking the time to complete a survey, I am glad you had a great stay. We look forward to seeing you in the future.

10/10 Excellent

Renee

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, every thing was great !!
Stayed 1 night in Mar 2024
Response from Amy Snyder on 8 Mar,2024
Thank you for taking the time to complete a survey, I am glad you had a great stay. We look forward to seeing you in the future.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As always nice, clean and quiet.
Stayed 2 nights in Mar 2024
Response from Amy Snyder on 4 Mar,2024
Thank you for taking the time to complete a survey, I am glad you had a great stay. We look forward to seeing you in the future.

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Staff was exceptional. Room was amazingly clean.
Stayed 1 night in Feb 2024
Response from Karri Hill on 12 Feb,2024
Thank you for taking the time to complete a survey. I am glad you had a great stay and hope you choose Quality Inn and Suites for your future hotel stays.

10/10 Excellent

Deanea, Spring Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, large room. Microwave/large refrigerator was nice. Breakfast area clean, well supplied. Front desk/breakfast staff very attentive. Walk to restaurants. Great place for a quick stop during road trip. Would definitely stay again if passing through.
Stayed 1 night in Feb 2024
Response from Karri Hill on 12 Feb,2024
Thank you for taking the time to complete a survey. I am glad you had a great stay and hope you choose Quality Inn and Suites for your future hotel stays.

10/10 Excellent

Peter John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Karri Hill on 5 Feb,2024
Thank you for taking the time to do a survey. I am glad you had great stay. I hope you choose Quality Inn and Suites in Zanesville for your future stays.

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Karri Hill on 29 Jan,2024
Thank you for taking the time to complete a survey. I am glad you had a great stay. I hope you choose Quality Inn and Suites in Zanesville for your future stay.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Karri Hill on 24 Jan,2024
Thank you for taking the time to do a survey. I am glad you had a great stay and hope you choose Quality Inn and Suites in Zanesville for your future stays.

10/10 Excellent

Kelsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Karri Hill on 24 Jan,2024
Thank you for taking the time to do a survey. I am glad you had a great stay and hope you choose Quality Inn and Suites in Zanesville for your future stays.

10/10 Excellent

Elizabeth

Stayed 3 nights in Jan 2024
Response from Karri Hill on 29 Jan,2024
Thank you for taking the time to complete a survey. I am glad you had a great stay. I hope you choose Quality Inn and Suites in Zanesville for your future stay.

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karri Hill on 3 Jan,2024
Thank you for taking the time to complete a survey, I am glad you had a great stay and hope you choose Quality Inn and Suites in Zanesville for your future hotel stays.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karri Hill on 5 Feb,2024
Thank you for taking the time to do a survey. I am glad you had great stay. I hope you choose Quality Inn and Suites in Zanesville for your future stays.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean room
Stayed 1 night in Dec 2023
Response from Karri Hill on 2 Jan,2024
Thank you for doing a survey, I am pleased that you had a good stay. I hope you choose Quality Inn and Suites for your future stays.

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok for the price
Room was very pleasant and comfortable. Pool area very nice. Breakfast below average. Front desk person wasn’t the most helpful.
Stayed 1 night in Dec 2023
Response from Karri Hill on 2 Jan,2024
Thank you for doing a survey, I am pleased that you had a good stay. I apologize for the front desk staff and breakfast. I hope you choose Quality Inn and Suites for your future stays.

10/10 Excellent

Traci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the gym and Tuesday beer night😄
Stayed 3 nights in Dec 2023
Response from Karri Hill on 28 Dec,2023
Thank you for taking the time to complete a survey. I am pleased that you had a great stay. Beer Night is one of our guest's favorite nights. LOL I hope you choose Quality Inn and Suites in Zanesville for your future hotel stays.

10/10 Excellent

YeVonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
This room is huge and I wish we were staying longer to take advantage of the comfort! Quality bedding I'd like to get for my own home .
Stayed 1 night in Dec 2023
Response from Karri Hill on 18 Dec,2023
Thank you for rating us a 10. I am pleased that you had a great stay and hope you choose Quality Inn and Suites for your future stays.

10/10 Excellent

pat

Stayed 1 night in Dec 2023
Response from Karri Hill on 18 Dec,2023
Thank you for rating us a 5 out of 5. I am pleased you had a great stay and hope you choose Quality Inn and Suites in Zanesville for your future stays.

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our bathroom had a slow leak as water was seeping up through the floor (found it when going into the bathroom in my socks).
Stayed 2 nights in Nov 2023
Response from Amy Snyder on 11 Dec,2023
Thank you for taking the time to do a survey, I will have maintenance address this immediately. Your opinion matters to us.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in Nov 2023
Response from Karri Hill on 7 Dec,2023
Thank you for giving us a 5 out of 5. I am glad you had a good stay. I hope you choose Quality Inn and Suites in Zanesville for your future hotel stays.

10/10 Excellent

prathibha

Travelled with family
Liked: Amenities
Very clean
Stayed 1 night in Nov 2023
Response from Amy Snyder on 7 Dec,2023
Thank you for taking the time to complete a survey. I am glad you enjoyed your stay at our hotel and hope you choose Quality Inn and Suites for your future hotel stays.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities
The door between my room and the next was unlocked. I found this alarming
Stayed 1 night in Nov 2023
Response from Amy Snyder on 7 Dec,2023
Thank you for taking the time to do a survey, I will address the adjoining door being locked with housekeeping staff. Your opinion matters to us.

10/10 Excellent

Shawn

Stayed 2 nights in Nov 2023
Response from Amy Snyder on 11 Dec,2023
hank you for giving us a 5 out of 5. I am glad you had a good stay. I hope you choose Quality Inn and Suites in Zanesville for your future hotel stays.

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Karri Hill on 20 Nov,2023
Thank you for rating us a 10 out 10 on the survey. I'm glad you had a great stay and hope you choose Quality Inn and Suites in Zanesville for your future stays.

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023
Response from Amy Snyder on 7 Dec,2023
Thank you for taking the time to complete a survey. I am glad you enjoyed your stay at our hotel and hope you choose Quality Inn and Suites for your future hotel stays.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, breakfast was nice, staff was friendly and helpful.
Stayed 1 night in Nov 2023
Response from Karri Hill on 13 Nov,2023
Thank you for taking the time to complete a survey. I am glad you enjoyed your stay at our hotel and hope you choose Quality Inn and Suites for your future hotel stays.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 2 nights in Oct 2023
Response from Karri Hill on 30 Oct,2023
Thank you for rating us a 5 I am glad you had a good stay. I hope you choose Quality Inn and Suites in Zanesville for your future stays.

10/10 Excellent

brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the bed was comfortable. The biscuit gravy was tasty.
Stayed 1 night in Oct 2023
Response from Amy Snyder on 2 Nov,2023
Thank you for rating us a 5 I am glad you had a good stay. I hope you choose Quality Inn and Suites in Zanesville for your future stays.

8/10 Good

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just checked in but so far all is well. Amanda was pleasant and helpful
Stayed 1 night in Oct 2023
Response from Amy Snyder on 18 Oct,2023
Thanks for staying with us. We appreciate your feedback! We try to make it your home away from home.

6/10 Okay

Hugh

Stayed 1 night in Oct 2023
Response from Karri Hill on 13 Nov,2023
Thank you for taking the time to do a survey, what could we have done better to rate a 5. Your opinion matters to us.

6/10 Okay

Tara

Fun in zanesville
Everything was great. I appreciated the handicap shower. Thank you
Stayed 1 night in Oct 2023
Response from Amy Snyder on 16 Oct,2023
Thanks for staying with us. We appreciate your feedback! We try to make it your home away from home.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Karri Hill on 10 Oct,2023
Thank you for taking the time to complete a survey, I am glad you had a good experience and hope you choose Quality Inn and Suites for your future hotel stays.

6/10 Okay

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and very helpful staff.
My only complaint was that the pillows were overly stuffed -- I am used to thinner pillows. Lesser complaint is that while you describe yourselves as pet friendly there wasn't any grass or artificial turf in the back for dogs to go potty.
Stayed 1 night in Oct 2023
Response from Amy Snyder on 4 Oct,2023
Thank you for taking the time to do a survey. I am very pleased that your stay was a great one. I apologize for the stuffed pillows. Thank you for choosing Quality Inn and Suites and I hope you continue to choose our hotel for your future stays. Thank you

10/10 Excellent

Kat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Everyone was so nice. Parking was close, rooms were huge! It was attractive, clean, so comfortable! Hope to visit again. And! Almost forgot! We left the hotel at 4:45 am….and they were serving breakfast! This place was awesome!!
Stayed 1 night in Sep 2023
Response from Amy Snyder on 2 Oct,2023
Thanks for staying with us. We appreciate your feedback! We try to make it your home away from home.

10/10 Excellent

Iming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet property with friendly staff. Would stay again if I'm in the area.
Stayed 1 night in Sep 2023
Response from Amy Snyder on 2 Oct,2023
Thank you for taking the time to do a survey. I am very pleased that your stay was a great one. Thank you for choosing Quality Inn and Suites and I hope you continue to choose our hotel for your future stays. Thank you

10/10 Excellent

Elizabeth

Stayed 2 nights in Sep 2023
Response from Amy Snyder on 2 Nov,2023
Thank you for rating us a 5 I am glad you had a good stay. I hope you choose Quality Inn and Suites in Zanesville for your future stays.

2/10 Terrible

kyria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Would be a 10/10 if it wasnt for the fact you can not sleep which is kinda the point, staff talks loudly in the hallway starting at 8am, you can hear everything, didnt sleep the whole time i was here!
Stayed 3 nights in Sep 2023
Response from Karri Hill on 26 Sept,2023
Thank you for taking the time to complete a survey. I am sorry about the noise, it will be addressed. I hope you choose Quality Inn and Suites for your future stays.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall , very good , clean, staff friendly, bad is noise from hallway like some other motels , would like a quieter environment and company policy of having to ask for maid service by 11am , is ridiculous after staying three days, and no one checks room or guests for needs, example towels
Stayed 3 nights in Sep 2023
Response from Amy Snyder on 25 Sept,2023
Thank you for taking the time to do a survey. I am very pleased that your stay was a great one. I apologize for the noise in the hallways and "Our Commitment to Clean" practice. Thank you for choosing Quality Inn and Suites and I hope you continue to choose our hotel for your future stays. Thank you

10/10 Excellent

Mark P.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was in excellent shape compared to the motel i had stayed at a week before
Stayed 1 night in Sep 2023
Response from Amy Snyder on 25 Sept,2023
Thank you for taking the time to do a survey. I am very pleased that your stay was a great one. Thank you for choosing Quality Inn and Suites and I hope you continue to choose our hotel for your future stays. Thank you

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Amy Snyder on 16 Oct,2023
Thanks for staying with us. We appreciate your feedback! We try to make it your home away from home.

10/10 Excellent

Roger

Travelled with group
Liked: Amenities
Always a GREAT place to stay
Stayed 1 night in Sep 2023
Response from Amy Snyder on 25 Sept,2023
Thank you for taking the time to do a survey. I am very pleased that your stay was a great one. Thank you for choosing Quality Inn and Suites and I hope you continue to choose our hotel for your future stays. Thank you

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Slept in the storage closet
My room was on the second floor. It was immediately apparent that it was previously used as a maintenance room. There were two large fluorescent lights on the ceiling, and the room smelled of sewage. (It smelled terrible.) There were no blackout curtains and the room was situated immediately adjacent to the large, neon Quality Inn sign, thus my room was lit up the entire night. It took several tries to get the door to lock and bolt. In fact, one of my coworkers had to pull on the door to get the deadbolt to latch. There was loud music playing all night, and around midnight, a woman was going door-to-door, knocking and looking for "Kelly". Overall, one of the worst hotel experiences I've ever had.
Stayed 1 night in Sep 2023
Response from Amy Snyder on 18 Sept,2023
On behalf of our entire team I'd like to apologize for failing to exceed your expectations. We hope that you will give us an opportunity to show you that the entire hotel is not a reflection of this bad stay. Thank you again for informing us of this issue.

10/10 Excellent

Joan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Sep 2023
Response from Amy Snyder on 18 Sept,2023
Thank you for taking the time to do a survey. I am very pleased that your stay was a great one. Thank you for choosing Quality Inn and Suites and I hope you continue to choose our hotel for your future stays. Thank you