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"I booked two rooms which were through Hotiday. I didn’t realise this was an intermediary company. On arriving at the hotel after a four hour drive, the receptionist said there were not two rooms booked under my name, despite me showing her the reservation. She suggested I go away and contact Hotiday. Despite working with this company she said she did not have their contact details. She was incredibly unhelpful and finally, after about ten minutes of back and forth, she realised that the second...