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Alpen Resort Hotel

4.0 star property
Upscale hotel, walk to Zermatt-Matterhorn Ski Paradise

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May 2024
June 2024

Alpen Resort Hotel

Photo gallery for Alpen Resort Hotel

Mountain view
Exterior
Room
Breakfast, dinner served; international cuisine, al fresco dining
Towels

Overview of Alpen Resort Hotel

Reviews
8.4

Very good

Popular amenities

  • PoolPoolPool
  • Hot tubHot tubHot tub
  • GymGymGym
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Spissstrasse 52, Zermatt, VS, 3920
  • Popular LocationZermatt-Matterhorn Ski Paradise1 min walk
  • Popular LocationZermatt-Furi Gondola19 min walk
  • Popular LocationSunnegga Ski Resort18 min drive
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Room options

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About the area

Zermatt

Located in Zermatt, Alpen Resort Hotel is near the boardwalk. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as mountain biking in the area.
Visit our Zermatt travel guideOpens in a new window

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt Visitor Center - 5 min walk
  • Matterhorn glacier paradise - 12 min walk
  • Zermatt-Furi Gondola - 19 min walk
  • Sunnegga Ski Resort - 18 min drive

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • McDonald's - 6 min walk
  • Golden India - 5 min walk
  • Grizzly's - 6 min walk
  • Ristorante Pizzeria CasaMia - 4 min walk
  • Fuchs - 7 min walk

About this property

Alpen Resort Hotel

Upscale family-friendly hotel near the boardwalk
Close to Zermatt-Matterhorn Ski Paradise, Alpen Resort Hotel provides a terrace, a garden and a playground. For some rest and relaxation, visit the sauna or the steam room. The on-site international cuisine restaurant, Restaurant Matterhorn, features al fresco dining and light fare. Stay connected with WiFi in public areas (surcharge), and guests can find other amenities, such as an arcade/games room and a bar.
Other perks include:
  • An indoor pool and an outdoor pool
  • Tennis courts, tour/ticket information and concierge services
  • A porter/bellboy, coffee/tea in reception and luggage storage
  • A gift shop
More conveniences in all rooms include:
  • Daily housekeeping and phones

Languages

English, French, German

Property amenities

Internet

  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurant Matterhorn

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Ski passes
  • Spa tub
  • Steam room
  • Tennis

Family friendly

  • Arcade/game room
  • Indoor pool
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

More

  • 5 floors
  • Traditional architecture

Room amenities

Bathroom

  • Towels

Entertainment

  • TV

More

  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; to check in, go to Best Western Alpen Resort
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 70.00 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: CHF 70.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Children under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alpen Resort
Alpen Resort Hotel Zermatt
Alpen Zermatt
Hotel Alpen Resort Hotel Zermatt
Zermatt Alpen Resort Hotel Hotel
Hotel Alpen Resort Hotel
Best Western Alpen Resort
Best Western Plus Alpen Resort Hotel
Alpen Resort Hotel BW Signature Collection by Best Western
Alpen
Alpen Resort Hotel Hotel
Alpen Resort Hotel Zermatt
Alpen Resort Hotel Hotel Zermatt

Frequently asked questions

Does Alpen Resort Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much is parking at Alpen Resort Hotel?

Alpen Resort Hotel doesn't offer parking.

What time is check-in at Alpen Resort Hotel?

Check-in begins at 3:00 PM.

What time is check-out at Alpen Resort Hotel?

Checkout is at 11:00 AM.

Where is Alpen Resort Hotel located?

This family-friendly Zermatt hotel is located near the boardwalk, within a 5-minute walk of Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa. Zermatt–Sunnegga Funicular and Zermatt Visitor Center are also within 10 minutes. Zermatt (QZB-Zermatt Train Station) and Zermatt Gornergratbahn Station are within a 5-minute walk.

Alpen Resort Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 72 out of 167 reviews" "
Rating 8 - Good. 74 out of 167 reviews" "
Rating 6 - Okay. 13 out of 167 reviews" "
Rating 4 - Poor. 6 out of 167 reviews" "
Rating 2 - Terrible. 2 out of 167 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Denise, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Ski hotel
We stayed for 6 nights bed and breakfast. The staff were friendly and helpful, the breakfasts were good and the spa facilities were great after a days skiing.
Stayed 6 nights in Mar 2018

10/10 Excellent

maitea, Basel Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel and spa in Zermatt
We were very impressed with the hotel right when we arrived; it is very close to the train station, we had a little electric car take us to the hotel, it looks amazing inside and out, there was a man playing live music right at the entrance (with a piano, very funny); they have a ski room with individual lockers for all the equipment, they have a game room-area, and best of all they have an amazing spa on the -1 floor, which we visited every day after skiing (pool, jacuzzi, sauna, hamman, gym and massages). It got a bit crowded some evenings, but we would have it all to ourselves a couple of times. After check in we went directly to our room and were very pleased to see it was a big room, with a very nice balcony and views to the Matterhorn mountain, I mean what else could we ask for (of course very clean and comfortable) Only little inconvenient is that we were on the fourth floor, right under the roof, so the ceiling was tilted, which was very cute inside the bedroom, but made the bathroom a bit uncomfortable (shower was tricky). It also has a nice restaurant (with different options every night) and decent breakfast. Overall we were incredibly pleased with our stay (1 week) and even though I thought it was a bit expensive when I made the reservation, as soon as we arrived I understood it’s absolutely worth it and got more than we actually paid for. We will definitely come back.
Stayed 6 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice Hotel
Wonderful hotel and good location. Enjoyed our stay and had a nice diner in the restaurant.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped hotel with nice Matterhorn view
My family of 4, all adults already, stayed here for 2 nights. The room is of good size, with a mezzanine floor for kids with 2 beds. There is a balcony with a view of Matterhorn on a clear day. There are free shuttle and swimming pool and gym...facilities I didn't use. Will try to return to try them out some day.
Stayed 2 nights in Jul 2017

10/10 Excellent

siu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with good location and mountain view
the hotel offers shuttle service for picking up and dropping down to the rail station, this is definitely a plus. staff are friendly and helpful. Breakfast is good and the price of the supper is reasonable. Room for 3 is super big with the partial view of Matterhorn, highly recommend
Stayed 3 nights in Jun 2017

8/10 Good

CK, Sg

Liked: Property conditions & facilities, room comfort
Cozy hotel
This hotel gives a very cozy feeling. I would have given five full points rating if not for spider webs found on ceiling's wood planks and that the staffs' service could have been better (especially the lady in the morning shift is very lacking in smile). Improve and I think most guests would return.
Stayed 2 nights in Jun 2017

10/10 Excellent

AD, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Spacious room. View of Matterhorn.
The family room was large with a view of Matterhorn from the balcony. The kids could sleep in separate bunk beds in an attached room. The breakfast was standard. Close to train station. Dinner was good with excellent service.
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very beautiful view.
Clean, comfortable and walkable from zermatt station. Offering very clear and beautiful Matterhorn.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the train station. Nice view
Hotel staff response to my queries about my booking and sking. The only expectation that was not met was that I was expecting a loft family room.

10/10 Excellent

Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort