Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Feedback

Hotel Excelsior

3.0 star property
Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Photo gallery for Hotel Excelsior

Exterior
View from room
Bar (on property)
1 bedroom, minibar, in-room safe, desk
Lobby
Located close to Zermatt-Matterhorn Ski Paradise, Hotel Excelsior provides a free breakfast buffet, a terrace and a garden. Be sure to enjoy a meal at Restaurant La Ferme, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as laundry facilities and a bar.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Laundry
  • Pet-friendly
  • Free WiFi
The current price is S$421
includes taxes & fees
31 Oct - 1 Nov

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Check availability for these dates

Tonight

Sep 30 - Oct 1
Check availability for tonight Sep 30 - Oct 1

Tomorrow

Oct 1 - Oct 2
Check availability for tomorrow Oct 1 - Oct 2
Available filters for rooms
Showing 7 of 7 rooms

View all photos for Economy Double Room

1 bedroom, minibar, in-room safe, desk

Economy Double Room

9.0 out of 10
Wonderful
(20 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
In-room safe
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

1 bedroom, minibar, in-room safe, desk

Junior Suite, Balcony

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, Mountain View

1 bedroom, minibar, in-room safe, desk

Suite, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Separate bath and shower
Minibar
  • 42 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room (North)

1 bedroom, minibar, in-room safe, desk

Double Room (North)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
In-room safe
  • 18 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 29 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room

1 bedroom, minibar, in-room safe, desk

Single Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony (South)

1 bedroom, minibar, in-room safe, desk

Double Room, Balcony (South)

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Hofmattstrasse 38, Zermatt, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 5 min walk - 0.4 km
  • Zermatt-Furi Gondola - 11 min walk - 1.0 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Walliserkanne - ‬3 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬3 min walk
  • ‪Harry's Ski Bar - ‬1 min walk

About this property

Hotel Excelsior

Hotel near Zermatt-Matterhorn Ski Paradise
A free breakfast buffet, a terrace and a garden are just a few of the amenities provided at Hotel Excelsior. Be sure to enjoy a meal at Restaurant La Ferme, the on-site restaurant. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Helicopter/aeroplane tours, a lift and a front desk safe
  • Free newspapers, smoke-free property and luggage storage
  • Guest reviews give top marks for the breakfast and helpful staff
Room features
All guest rooms at Hotel Excelsior include amenities, such as free WiFi, safes and minibars.
More conveniences in all rooms include:
  • Heating, daily housekeeping and desks

Similar properties

Free daily buffet breakfast

Hotel Parnass

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Laundry
9.6 out of 10, Exceptional, 265 reviews
The price is S$295
includes taxes & fees
25 Oct - 26 Oct
Hotel Parnass

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ex Bar
  • Restaurant La Ferme
  • Restaurant Luna

Things to do

  • Helicopter/aeroplane tours
  • Ski storage

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 50.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Frequently asked questions

Is Hotel Excelsior pet-friendly?

Yes, this property allows pets (limit 2 total). There's a fee of CHF 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Hotel Excelsior?

As of 30 Sept, 2025, prices found for a 1-night stay for 2 adults at Hotel Excelsior on 31 Oct, 2025 start from S$420.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Excelsior?

This hotel doesn't offer parking.

What time is check-in at Hotel Excelsior?

Check-in start time: 3 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Excelsior?

Checkout is at 11:00 AM.

Where is Hotel Excelsior located?

Situated in Zermatt, this hotel is within a 5-minute walk of Zermatt-Matterhorn Ski Paradise, Zermatt - Furi and Furi - Riffelberg. Furi Ski Area and St. Mauritius Church are also within 5 minutes. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Excelsior Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 165 out of 228 reviews
Rating 8 - Good. 52 out of 228 reviews
Rating 6 - Okay. 10 out of 228 reviews
Rating 4 - Poor. 1 out of 228 reviews
Rating 2 - Terrible. 0 out of 228 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place in Zermatt. Amazing staff, great hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Takumitsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mountain view😆
Stayed 1 night in Sep 2025

6/10 Okay

OFELIA

Liked: Cleanliness, staff & service
Good location
Stayed 2 nights in Jun 2025

10/10 Excellent

Saki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
坂はありますが駅から近く、大きいキャリーケースを持っても歩いてホテルまで行けました。 チェックアウト後も荷物を預かっていただけて助かりました。 お部屋は広く、2人で大きいキャリーケースを広げても窮屈さはありませんでした。 お部屋からはツェルマットの街並みと山々が同時に見られて、夜は一階のバーから聴こえてくる音楽もとっても素敵で、どこかから焚き火のような匂いもして五感で楽しめるホテルでした。。 次にツェルマットに行く時はぜひ一階のお店も利用したいと思いました。 9月でしたがクリスマスを彷彿とさせる街は本当に素敵で、最高の思い出になりました。
Stayed 1 night in Sep 2025

10/10 Excellent

lisan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a room with a balcony facing mt Matterhorn. Train station is in walking distance and the streets are luggage friendly. The hotel is close to the river and you will have lots of dining options. With the forever changing mountain climate, clouds flying in and out, a nice Mountain View helped in deciding when to head to the top viewing platform.
Stayed 3 nights in Aug 2025

8/10 Good

TETSUYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全て平均よりは上でまあまあ良かったです
Stayed 1 night in Aug 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.
Stayed 1 night in Jul 2025

8/10 Good

Minjia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.
Stayed 2 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good
Stayed 1 night in Jul 2025

10/10 Excellent

thea

Liked: Staff & service, property conditions & facilities
Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I
Stayed 2 nights in Jul 2025

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, good breakfast nice room, beautiful balcony view.
Stayed 1 night in May 2025

10/10 Excellent

HARUMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
マッターホルンビューのお部屋で、本当に素晴らしい時間を過ごしました。駅からも近く、山をとてもいい角度から見れるホテルです。部屋もトイレとバスルームはば別々だし、冷蔵庫もあるし、適度に広く、とても満足でした。
Stayed 1 night in Jun 2025

10/10 Excellent

T

Liked: Cleanliness, amenities, property conditions & facilities
マッターホルンマウンテンビューでした。ジュニスウィートからスウィートにアップサービスしていただけました嬉しい。朝食はバイキングで美味しいです。 駅からも近くアクセスは良かったです。
Stayed 2 nights in Jul 2025

10/10 Excellent

Theresa

Liked: Amenities
A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.
Stayed 2 nights in Jul 2025

6/10 Okay

Shayan

Disliked: Property conditions & facilities
Convenient location.
Stayed 1 night in May 2025

10/10 Excellent

Adora De

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly! Carmen was so great and friendly!
Stayed 1 night in Jun 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view to the main mountain
Stayed 1 night in Apr 2025

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siisti huone isolla parvekkeella ja erinomainen näkymä Matterhornille. Erittäin hyvä hintalaatusuhde.
Stayed 1 night in May 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night in summer and we enjoyed our stay. The hotel is 5 minutes walk from train station and the room was spacious. We had a balcony with a view of the Matterhorn. Breakfast was included. Ideal hotel for short stays as convenient to train station and village.
Stayed 1 night in Jun 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 jours de ski au soleil

3 jours de ski magnifiques et séjour agréable à l'hôtel Excelsior très pratique car proche d'une navette pour accès Matterhorn Express, photo vue depuis la terrasse
Stayed 3 nights in Apr 2025

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Great Hotel! Perfect location
Stayed 2 nights in Jan 2025

10/10 Excellent

nongnooch

Liked: Cleanliness, amenities, property conditions & facilities
I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.
Stayed 3 nights in Apr 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas instalaciones, a 5 minutos a pie de la estación de trenes, el personal es muy amable y el desayuno está muy bueno! En la noche puedes bajar al bar por unas cervezas y al rededor del hotel hay varios restaurantes y bares !
Stayed 1 night in Feb 2025