Hotel Zihua Caracol

Property class: 3

Choose dates to view prices

Located close to La Ropa Beach and Zihuatanejo Bay, Hotel Zihua Caracol provides a terrace, a coffee shop/cafe and a garden. At the two on-site restaurants, enjoy breakfast, lunch, children's meals, light fare and ocean views. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a bar.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Restaurant
  • Air-conditioning
  • Bar
The current price is S$106
includes taxes & fees
8 Nov - 9 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room King Size

A neatly made bed with a white bedspread and red leaf-patterned pillows, a wooden headboard, and a small bedside table.

Standard Room King Size

8.0 out of 10
Very good
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Familiar

A hotel room with a bed, a desk, a chair, a television, and a small refrigerator.

Suite Familiar

8.0 out of 10
Very good
(2 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite King Size

A hotel room with a bed, pillows, a decorative swan, and wall-mounted lamps.

Suite King Size

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

A neatly made bed with a swan-shaped towel arrangement and red flowers.

Standard Room, 2 Double Beds

7.2 out of 10
Good
(7 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Located in Playa La Ropa, a neighbourhood in Zihuatanejo, Hotel Zihua Caracol is near the airport and near the beach. The area's natural beauty can be seen at Zihuatanejo Bay and La Ropa Beach. Magic World Aquapark and Magic World Aquatic Park are also worth visiting. Discover the area's water adventures with jet skiing and snorkelling nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails. Visit our Zihuatanejo travel guide
Map
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880

What's nearby

  • A sunset over a beach with two people standing and looking at the horizon.
    Zihuatanejo Bay
    2 min walk - 0.2 km
  • La Madera Beach
    2 min walk - 0.2 km
  • Kioto Plaza
    5 min walk - 0.5 km
  • Archaeological Museum of the Great Coast
    9 min walk - 0.8 km
  • Fisherman's Walk
    12 min walk - 1.0 km

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    20 min drive

Restaurants

  • Terracita Beach
    6 min walk
  • Espuma Restaurant
    4 min walk
  • La Tasca Bar & Tapas
    8 min walk
  • El Jardin De La Abuela
    7 min walk
  • Fonda Doña Licha
    8 min walk

About this property

Hotel Zihua Caracol

  • Hotel near Zihuatanejo Bay
  • Near La Ropa Beach, Hotel Zihua Caracol provides a terrace, a coffee shop/cafe and a garden. At the two on-site restaurants, enjoy breakfast, lunch, children's meals, light fare and ocean views. In addition to a bar, guests can connect to free WiFi in public areas.
  • You'll also find perks such as:
    • An outdoor pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • Full breakfast (surcharge), smoke-free property and multilingual staff
    • A banquet hall, barbecues and luggage storage
  • Room features
  • All guestrooms are individually furnished, and boast comforts such as air conditioning, as well as amenities such as safes.
  • Extra amenities include:
    • Bathrooms with showers and shampoo
    • 30-inch TVs with cable channels

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Frequently asked questions

Does Hotel Zihua Caracol have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 10:00 PM.

How much does it cost to stay at Hotel Zihua Caracol?

As of 25 Oct, 2026, prices found for a 1-night stay for 2 adults at Hotel Zihua Caracol on 8 Nov, 2026 start from S$106, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Zihua Caracol pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Zihua Caracol?

Self-parking is free at this property.

What time is check-in at Hotel Zihua Caracol?

Check-in start time: 3 PM; check-in end time: 10 PM. Early check-in is available for a fee of MXN 500 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Zihua Caracol?

Checkout is at 11:00 AM. Late checkout is available for a fee.

Where is Hotel Zihua Caracol located?

Located in Playa La Ropa, this hotel is within a 5-minute walk of La Madera Beach and Zihuatanejo Bay. Kioto Plaza and Principal Beach are also within 10 minutes.

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Reviews

Hotel Zihua Caracol Reviews

7.4

Good

7.8

Cleanliness

8.0

Location

8.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 54 out of 250 reviews
Rating 8 - Good. 97 out of 250 reviews
Rating 6 - Okay. 60 out of 250 reviews
Rating 4 - Poor. 28 out of 250 reviews
Rating 2 - Terrible. 11 out of 250 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, clean hotel and rooms. Also very lovely staff!!
Stayed 28 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Great stay! Great staff!
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness
The maid was amazing. Breakfast at the hotel is good. Love having a big jug of water in our room.
Stayed 14 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Lovely facilities. Great staff. Breakfast included was very good. Pool is great. Location made it easy to walk to most places we wanted to go, or to access transportation.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 1 week stay. The property was clean, staff were friendly and helpful. The pool was nice, but wish there were more loungers. The breakfast was tasty and nice selection. We had the king suite and liked our room but the bed was a bit too firm for our liking. Good air conditioning in our room overall happy with the hotel.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
My room was spotless! The breakfast was excellent. The pool was clean Staff helpful and friendly. This was my second year here. Will be back next year.
Stayed 28 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast choices included in the stay were minimal and not to my preference. But the roof top restaraunt was fabulous and food was delicious. Best pizza ever
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great location, good service, but it seems that there’s a bit of improvement needed.
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean. Staff were awesome. Beds were good in our 4th room. Manager was very accommodating when we brought concerns to him. Only thing that would make it great would be to have a fridge in rooms
Stayed 16 nights in Jan 2026
Verified review

6/10 Okay

Quite. Good breakfast. Friendly staff. No fridge in the room. Not far from the beach (not on the beach)
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and garden area. Roof top view is beautiful
Stayed 10 nights in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Excellent staff. They really make an effort to make you more comfortable. They changed our curtains to black out shades for us.
Stayed 21 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Stayed 5 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
Stayed 7 nights in Feb 2025
Verified review

10/10 Excellent

The Room is a little tired. But pool area and location is awesome!
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Amenities
I booked this property online from Canada for 4 days thinking I would look around for a place to stay for a month when I arrived. I quickly noticed how nice the resort and staff were but after my 4 days I had to relocate as the property was full. The manager Gerardo was fantastic and he put in time on his own accord to find me a suitable property to relocate to. I highly recommend this property, it has everything you need and you get the best value here. It’s just simply a lovely resort and is so close to the beach. Don’t do as I did, only booking for 4 days, book your whole vacation at the Caracol!!
Stayed 4 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness
Staff very nice, room big with balcony, fridge but it is old - the whole place needs a facelift but ok. Our biggest issue NO hot water & we were there for 2 wks - when we enquired we were pretty much given the brush off, also they had had some issue with electrical or water or something so for days were drilling thru concrete & we had to listen to that for hours on end.
Stayed 14 nights in Nov 2025
Verified review

6/10 Okay

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.
Stayed 5 nights in Feb 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!
Stayed 5 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness
Staff were great. Rooms were clean and the pool area was very nice
Stayed 16 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great time it was a good stay a good distance from everything
Stayed 3 nights in Jul 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a terrible smell like it a pig they don’t have hot water and finally they robbed you so I don’t recommend this place
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach, beautiful neighborhood.
Stayed 4 nights in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and friendly staff
Stayed 2 nights in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ubication near to the beach. Employees are Nice
Stayed 4 nights in Aug 2025