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Reviews of Radisson Hotel Zurich Airport

4 out of 5
Radisson Hotel Zurich Airport
Flughofstrasse 75, Ruemlang, ZH

Reviews

8.2

Very good

Rating 10 - Excellent. 413 out of 950 reviews" "
Rating 8 - Good. 333 out of 950 reviews" "
Rating 6 - Okay. 117 out of 950 reviews" "
Rating 4 - Poor. 42 out of 950 reviews" "
Rating 2 - Terrible. 45 out of 950 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Zuzanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel wasn't very dirty, but definitely it wasn't the 4* experience. Bed was clean, but floor definitely not. As-from-prision toilet was a bit creepy and was possible to hear what person on the higher floor is doing. Additionaly lack of slippers and the overall weird atmosphere. Definitely I won't get back to this hotel. I slept in many more better 3 * hotel or 4 * hotels, but this one was the worst. Maybe is the matter of a specific room, but I am not satisfied.
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and comfortable
Stayed 1 night in May 2024

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel
Stayed 1 night in May 2024

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Might have been cheaper to stay closer to airport rather than pay hotel to transport us.
Stayed 1 night in Apr 2024
Response from A.Albert on 4 May,2024
Dear Guest,Thank you for taking the time to share your feedback. We regret that some aspects of your stay did not meet your expectations.We greatly appreciate your feedback and hope that we will have the opportunity to welcome you again in the future and provide you with a stay that exceeds all your expectations. Kind regardsAkim Albert Front Office Supervisor

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle to and from the airport was excellent - on time and door to door.
Stayed 1 night in Apr 2024
Response from A.Albert on 23 Apr,2024
Dear Duane,We are delighted to receive your positive feedback and are grateful that you have taken the time to share your experience with us.Thank you for choosing to stay with us. We hope to welcome you back to the Radisson Zurich Airport Hotel soon and make your stay another memorable one.Kind regardsAkim Albert Front Office Supervisor

10/10 Excellent

Nghia, Costa Mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and room. Excellent receptionist. Great customer service, we came in earlier than checking time and they let us checked in due to the room is ready ( we really appreciated).
Stayed 1 night in Apr 2024
Response from A.Albert on 23 Apr,2024
Dear Nghia,We are delighted to receive your positive feedback and are grateful that you have taken the time to share your experience with us.Thank you for choosing to stay with us. We hope to welcome you back to the Radisson Zurich Airport Hotel soon and make your stay another memorable one.Kind regardsAkim Albert Front Office Supervisor

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from A.Albert on 23 Apr,2024
Dear Candace,We are delighted to receive your positive feedback and are grateful that you have taken the time to share your experience with us.Thank you for choosing to stay with us. We hope to welcome you back to the Radisson Zurich Airport Hotel soon and make your stay another memorable one.Kind regardsAkim Albert Front Office Supervisor

8/10 Good

Simranjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from A.Albert on 20 Apr,2024
Dear Simranjeet,We are delighted to receive your positive feedback and are grateful that you have taken the time to share your experience with us.Thank you for choosing to stay with us. We hope to welcome you back to the Radisson Zurich Airport Hotel soon and make your stay another memorable one.Kind regardsAkim Albert Front Office Supervisor

4/10 Poor

Rachel

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We checked in at 8:00 p.m. and have to stand in line for around 20 minutes. I don't understand the point of doing online checking if I then have to stand in line for a long time. The room was dirty. We have pictures of a dirty towel that was folded and put back in our room. The wall had spatters of something brown. The bathroom had a little brown spot that I cleaned off in one wipe. The bed sheets had hairs and other little particles. One coffee mug still had coffee stains and the other mug had water droplets. With the general state of our room I was not confident that our mugs were actually washed with soap. Not a good feeling to come into a room that feels like it hasn't been cleaned properly.
Stayed 1 night in Apr 2024
Response from A.Albert on 9 Apr,2024
Dear Guest,Thank you for taking the time to share your feedback. We regret that some aspects of your stay did not meet your expectations.We greatly appreciate your feedback and hope that we will have the opportunity to welcome you again in the future and provide you with a stay that exceeds all your expectations. Kind regardsAkim Albert Front Office Supervisor

10/10 Excellent

Lisset

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from A.Albert on 28 Mar,2024
Herzlichen Dank für Ihr positives Feedback. Es freut uns sehr zu sehen, dass Sie sich bei uns wohl gefühlt haben. Freundliche Grüsse Akim Albert Front Office Supervisor

10/10 Excellent

troy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good services.
Stayed 1 night in Mar 2024
Response from A.Albert on 28 Mar,2024
Thank you very much for your high ratings and positive feedback. It is rewarding to see that you enjoyed your stay with us.

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful. Close to airport and reliable shuttle service
Stayed 1 night in Mar 2024
Response from A.Albert on 28 Mar,2024
Dear Christopher,We are delighted to receive your positive feedback and are grateful that you have taken the time to share your experience with us.It is wonderful to hear that you found the service provided by our staff to be extremely helpful. Our team prides itself on providing exceptional service to our guests and your recognition is a valuable acknowledgement of their hard work.We are also pleased that the proximity to the airport and our reliable shuttle service contributed to a pleasant and comfortable stay. We understand that ease of arrival and departure is an important aspect of the travel experience and it is our aim to make this as smooth as possible for our guests.Thank you for choosing to stay with us. We hope to welcome you back to the Radisson Hotel Zurich Airport soon and make your stay another memorable one.Kind regardsAkim Albert Front Office Supervisor

8/10 Good

Anthony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is easy to get to the hotel and easy to get to the airport.
Stayed 1 night in Mar 2024
Response from A.Albert on 28 Mar,2024
Thank you very much for your high ratings and positive feedback. It is rewarding to see that you enjoyed your stay with us.

10/10 Excellent

Vijaya Bhaskar Reddy

Stayed 1 night in Mar 2024
Response from A.Albert on 30 Mar,2024
Dear Guest,We are delighted to receive your positive feedback and are grateful that you have taken the time to share your experience with us.We greatly appreciate your feedback and hope that we will have the opportunity to welcome you again in the future and provide you with a stay that exceeds all your expectations. Kind regardsAkim Albert Front Office Supervisor

4/10 Poor

Nesim

Business traveller
Average hotel.
Stayed 1 night in Mar 2024
Response from A.Albert on 28 Mar,2024
Dear Nesim,Thank you for taking the time to share your feedback. We regret that some aspects of your stay did not meet your expectations.We greatly appreciate your feedback and hope that we will have the opportunity to welcome you again in the future and provide you with a stay that exceeds all your expectations. Kind regardsAkim Albert Front Office Supervisor

4/10 Poor

norman

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel should be renamed. It’s nowhere near airport but there is a Radisson at the airport with a different name. Go figure. Staff admitted this a frequent complaint. Boon at your own risk.
Stayed 1 night in Feb 2024
Response from A.Albert on 28 Mar,2024
Dear Guest,Thank you for taking the time to share your feedback. We regret that you found our location misleading in relation to the airport. Our hotel is known as an "airport hotel" because it is a convenient option for travelers looking for accommodation near the airport. However, we understand that expectations regarding distance from the airport may vary.We hope that this confusion aside, you had an enjoyable stay with us and we look forward to welcoming you again in the future to demonstrate our commitment to service excellence.Kind regards Akim Albert Front Office Supervisor

4/10 Poor

Rajesh

Stayed 1 night in Feb 2024
Response from A.Albert on 28 Mar,2024
Dear Rajesh,Thank you for taking the time to share your feedback. We regret that some aspects of your stay did not meet your expectations.We greatly appreciate your feedback and hope that we will have the opportunity to welcome you again in the future and provide you with a stay that exceeds all your expectations. Kind regardsAkim Albert Front Office Supervisor

10/10 Excellent

Talley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Radisson hotel Zurich Airport a couple of times now and it has always been a good experience. A very big Thank to the receptionist who checked me in and out Feb 19 - 20 - lovely lady. Keep that smile. My stay was good and I will definitely book a room there again when I am in Zurich.
Stayed 1 night in Feb 2024
Response from Radisson Hotel Zurich Airport Team on 26 Mar,2024
Dear valued guest,Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had a pleasant experience during your recent stays at Radisson Hotel Zurich Airport. We truly appreciate your kind words about our receptionist who assisted you during check-in and check-out on Feb 19-20. We will make sure to pass on your compliments and encourage her to keep up the excellent work!If there is anything we can do to make your next visit even more special, please don't hesitate to let us know.Thank you once again for choosing Radisson Hotel Zurich Airport. We look forward to seeing you again soon!Warm regards,Radisson Hotel Zurich Airport Team

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Feb 2024
Response from A.Albert on 28 Mar,2024
Thank you very much for your high ratings and positive feedback. It is rewarding to see that you enjoyed your stay with us.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from A.Albert on 28 Mar,2024
Thank you very much for your high ratings and positive feedback. It is rewarding to see that you enjoyed your stay with us.

2/10 Terrible

Timothy J

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Radisson
Avoid this hotel at all costs, unless you enjoy a shower in the middle of your bedroom, no A/C, strange electrical outlets that all seem to be controlled by one switch, horrible shuttle service, and a non-existent gym.
Stayed 1 night in Feb 2024
Response from A.Albert on 28 Mar,2024
Dear Guest,We are very sorry to hear that your stay did not meet your expectations. We would like to assure you that we take your critical feedback very seriously and see it as an opportunity for improvement.We hope that we will have the opportunity to welcome you back in the future and provide you with a stay that exceeds all your expectations.Kind regards Akim Albert Front Office Supervisor

8/10 Good

Guy

Stayed 1 night in Feb 2024
Response from A.Albert on 28 Mar,2024
Thank you very much for your high ratings and positive feedback. It is rewarding to see that you enjoyed your stay with us.

10/10 Excellent

Enda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Radisson Hotel Zurich Airport Team on 26 Mar,2024
Dear Enda, Thank you very much for our ratings and positive feedback. It is rewarding to see that you enjoyed your stay with us.Kind regards,Radisson Hotel Zurich Airport

2/10 Terrible

John

This “airport hotel” is not at the airport. Be careful booking
Stayed 1 night in Feb 2024
Response from A.Albert on 28 Mar,2024
Dear Guest,Thank you for taking the time to share your feedback. We regret that you found our location misleading in relation to the airport. Our hotel is known as an "airport hotel" because it is a convenient option for travelers looking for accommodation near the airport. However, we understand that expectations regarding distance from the airport may vary.We hope that this confusion aside, you had an enjoyable stay with us and we look forward to welcoming you again in the future to demonstrate our commitment to service excellence.Kind regards Akim Albert Front Office Supervisor

8/10 Good

Justin

Stayed 1 night in Feb 2024
Response from A.Albert on 28 Mar,2024
Herzlichen Dank für Ihr positives Feedback. Es freut uns sehr zu sehen, dass Sie sich bei uns wohl gefühlt haben. Freundliche Grüsse Akim Albert Front Office Supervisor

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Radisson Hotel Zurich Airport Team on 26 Mar,2024
Dear guest,Thank you very much for our high ratings and positive feedback. It is rewarding to see that you enjoyed your stay with us.Kind regards,Radisson Hotel Zurich Airport

8/10 Good

Eric

Stayed 11 nights in Jan 2024
Response from Radisson Hotel Zurich Airport Team on 26 Mar,2024
Dear guest,We appreciate you taking the time to complete a survey regarding your recent stay with us. We hope to see you soon at Radisson Hotel Zürich Airport.Kind regards,Radisson Hotel Zurich AirportKind regards,

8/10 Good

Dick, Centennial

Business traveller
Liked: Cleanliness, property conditions & facilities
Great hotel for a lot less money than the ‘at the airport’ properties. The shuttle from the airport to the hotel is hard to get a hold of. From the hotel to the airport is easy (you reserve it and pay 8 Swiss Franks). The hotel itself is modern, clean and sufficient for business and family travelers.
Stayed 1 night in Jan 2024

6/10 Okay

TERESITA, FPO AE

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Johnathan

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was extremely hot and air conditioning wasn’t working at all. When I reached out to the front desk, no actions were took and ignored
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is very close to the airport so it was convenient for my transit
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two king bedrooms in one room with separating door gave ample space for a group.
Stayed 1 night in Dec 2023

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Will not stay here again
Terrible service. Room not cleaned at all. Fresh towels not provided. Room servoce non existent. Promised and paid for shuttle bus a mess.
Stayed 2 nights in Dec 2023

10/10 Excellent

Khalid

Stayed 2 nights in Nov 2023

10/10 Excellent

MIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ranvir

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Gurinder

Disliked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay
The bed was comfortable and room was clean. My only complaint is the soap pump. That needs to be replaced. It’s been a struggle to get the soap out. It either goes shooting across or no soap is coming out. Other than that, it was a good stay. The Rumlang train station across the red bridge gets you to downtown Zurich. There’s a McDonald next to the hotel. Subway,Migros and Aldi is across the street.
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service
Not bad
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Amenities
It's a nice hotel, service is good but the it could be cleaner!
Stayed 2 nights in Nov 2023

10/10 Excellent

Serge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Oct 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for what it is for. Close to the airport but not really close to much else. We chose it because it is close to the airport (we were just overnighting) and the hotel has a pretty good Italian restaurant.
Stayed 1 night in Oct 2023

10/10 Excellent

Lorellei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay when heading to airport. Rooms comfy, staff friendly. Love the idea of the pizza vending machine in the lobby. :)
Stayed 1 night in Oct 2023

10/10 Excellent

Ahmad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Horrible sound proofing. Could hear the conversation next door... Never going back there
Stayed 1 night in Oct 2023