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Casa Xantolo Romantic Zone

3.0 star property

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Close to Playa de los Muertos and Malecon, Casa Xantolo Romantic Zone provides amenities such as a terrace. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space

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About this property

Casa Xantolo Romantic Zone

  • Apartment near Playa de los Muertos
  • Close to Malecon, Casa Xantolo Romantic Zone provides amenities such as a terrace. Guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • An outdoor pool
    • Free self-parking
    • Express check-in, smoke-free property and meeting rooms
  • Room features
  • All guest rooms at Casa Xantolo Romantic Zone feature perks, such as air conditioning and separate dining areas, as well as amenities, such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • Heating and ceiling fans
    • Bathrooms with showers and shampoo
    • 32-inch TVs with cable channels
    • Balconies, separate dining areas and kitchenettes

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Policies

Check-in

Check-in time starts at 3 PM

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property

Information provided by the property may be translated using automated translation tools

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 100.0 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

Frequently asked questions

Does Casa Xantolo Romantic Zone have a pool?

Yes, this property has an outdoor pool.

Is Casa Xantolo Romantic Zone pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Xantolo Romantic Zone?

Self-parking is free at this property.

What time is check-in at Casa Xantolo Romantic Zone?

Check-in begins at 3 PM.

What time is check-out at Casa Xantolo Romantic Zone?

Checkout is at noon.

Where is Casa Xantolo Romantic Zone located?

Located in Romantic Zone, this apartment building is steps away from Olas Altas Street and Playa de los Muertos. Bay of Banderas and Malecon are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

8.0

Cleanliness

10

Location

8.6

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 1 out of 7 reviews
Rating 6 - Okay. 2 out of 7 reviews
Rating 4 - Poor. 1 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

Reviews

Verified

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities

Spacious but basic accommodations.

Small hotel with 12 suites. No front desk, and need to phone a local number to check in, ask questions, or make requests. This was not a problem for us. It is in the Romantic (gay) Zone in the south of the old city, with many restaurants, shops and attractions within an easy walk. The blocks are small, and the nearest city bus stop is at a park 4 - 5 blocks away. You can ride anywhere in the city for 7.5 pesos (around 45 cents US). The Casa Xantolo is a bit noisy -- it's on a slope, and trucks climbing the grade are loud. Fortunately it's much quieter at night. The floors are all tile with no carpet (bring slippers). The kitchenette is only partially furnished, with plates/cups/glasses for 4. Dishwashing detergent not supplied. There is a teapot but no coffeemaker. Other amenities are towels, shampoo packets, and soap. There is a large bathtub with only a shower, and without a bath faucet it would take all day to fill it due to the low water pressure. One bath towel had 2 large holes in it, but it was eeasily exchanged. The hotel is about 2 blocks from the beach. Other, taller hotels nearby allow access to their rooftop decks and bars, which the Xantolo does not have. There are no rooms with an ocean view and all suites face the small pool. Standard hotel ratings would probably give the Xantolo 2 stars.
Stayed 7 nights in Feb 2018
Verified

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Excellent stay and great location! The proprietors are very nice and helpful. We liked them a lot! There was a language barrier when communicating, but we fumbled through it. I felt bad that I don't speak better Spanish. There was confusion about checking out and payment, but the onus was on me. The heated pool was clean and very refreshing during the hot afternoons. There was a huge soaker tub in the apartment, too, but the water heater was too small to fill the tub with warm water. The proprietors were clearly working on a property wide renovation and the small water heater (unit 204) will hopefully be replaced with a larger model, or continuous hot water device. Overall, this is a great value. The apartment was rustic but clean. We would definitely stay here again. I recommend exchanging cellular numbers with the proprietor before or upon arrival.
Verified

4/10 Poor

Soren

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

My hotel room was not what was described.

My experience was that it was difficult to find anybody to talk about things that were necessary. There is no front desk and the woman who let me in, Fatima, was great but spoke no English. I was supposed to have a bungalo with a King size bed, but got 2 full beds instead. After I was placed in the apartment, I looked around and noticed that there was no art work on the walls, just holes and nails where art work should have been. There were thousands of ants in the bath/shower and kitchen. When I found someone who could speak English 2 days later and reported it, he did bring 2 pieces of art work and a can of ant spray for me to use. There was a leaky toilet and dripping faucet in the small bathroom and the light in the overhead light in the living room could not be turned off without turning the fan off. He said he would tell Fatima but nothing ever came of it. Also, there were no pots to cook with, just one frying pan. There were no shelves to store food and despite what was written, no toaster, blender or coffee maker. There was a balcony but no chair to sit on if I wanted to sit there and the second bed blocked access anyway. I was supplied with two bath towels and one hand towel and there were no blankets supplied. I was in Apt. 401 and I believe that it was not ready for someone to stay there and needed to be made more comfortable for any guests. I did not think anybody even looked at the Apt. beforehand to see if it was livable. Needless to say, I was unhappy.
Stayed 14 nights in Jan 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness

Nice and close to the beach, shop, & food

Close to beach, virility food and shopping. However, it’s hard to find staff or staff is not available for us to ask when we need something for staying there like blankets or towels.
Stayed 3 nights in Jan 2018
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort

Great experience

Wonderful staff. Good room. Perhaps a tad rustic. Nice facilities and great surroundings. Moments from the beach.
Stayed 2 nights in Nov 2017
Verified

10/10 Excellent

Mr Smith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

True Mexican Hacienda.

Beautiful vernacular architecture with high ceilings and cooling plaster walls and tile floors. Authentic Mexican furnishings that may be antique or made by a craftsman down the street. Its not a resort or a big commercial franchise hotel. No room service or full time concierge. It is a fully furnished apartment with cable TV, bedroom, 2 Baths, dining, kitchen, small appliances (stove, toaster, blender) pots and pans and plates and utensils, cups and glasses. A family could get some groceries and stay a while. The family running the place is in the main house up front, In the evening they gather around the pool and play music and some times sing along. Its very family friendly.
Stayed 6 nights in Jul 2017
Verified

8/10 Good

Joyce A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017