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The Robert Towns

4.0 star property
Escape to this family-friendly haven where you can relax by the pool or explore nearby Queens Gardens.

Choose dates to view prices

The Robert Towns, located near Castle Hill, offers a welcoming atmosphere perfect for families. Enjoy an outdoor pool and children's pool with sun loungers, free self parking, laundry facilities and in-room WiFi. Plus express check-out and tour/ticket assistance make your stay easy while the helpful staff have left a lasting impression on previous guests.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The listed credit card fee applies to American Express transactions. The transaction fee is 1.9% for other credit cards and international debit cards.

Access methods

Front desk (limited hours), lockbox

Pets

Pets are allowed for an extra charge of AUD 1 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 kg per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: AUD 1 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts

Frequently asked questions

Does The Robert Towns have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Robert Towns pet-friendly?

Yes, The Robert Towns allows cats and dogs (limit 2 total) with a maximum weight of up to 40 kg per pet. There's a fee of AUD 1 per accommodation, per night. Service animals are exempt from fees.

How much is parking at The Robert Towns?

Self-parking is free at this property.

What time is check-in at The Robert Towns?

Check-in start time: 2:00 PM; check-in end time: 9:30 AM. A fee applies for early check-in (subject to availability).

What time is check-out at The Robert Towns?

Checkout is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is The Robert Towns located?

This family-friendly Townsville hotel is located by the sea, within a 15-minute walk of Castle Hill and The Strand Beach. Queens Gardens and Museum of Tropical Queensland are also within 1 mi (2 km). Townsville Station is 20 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.4

Good

7.6

Cleanliness

8.0

Location

8.0

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 225 out of 810 reviews
Rating 8 - Good. 299 out of 810 reviews
Rating 6 - Okay. 155 out of 810 reviews
Rating 4 - Poor. 73 out of 810 reviews
Rating 2 - Terrible. 58 out of 810 reviews

Reviews

Verified

10/10 Excellent

Kyaw

Liked: Cleanliness, staff & service, amenities
Nice location, clean, dog friendly
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was soooo comfortable and staff were really nice
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Welcoming staff, clean room
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Staff were awesome
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Reece

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what we required, a clean room, a swimming pool to cool down, good location and easy walking distance to transport.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Connor

Liked: Amenities
Very welcoming, top service, lovely clean rooms
Stayed 1 night in Jun 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Really clean and reasonable condition given age of property. Pool and bbq area is great. Parking was a bit difficult when all rooms booked. Staff were friendly especially Bree the cleaner.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Allison

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpfull .
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, very helpful.
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, large clean room, good location, great value
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Eric

Liked: Staff & service
Disliked: Amenities
Good for a budget stay en route to Cairns
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Ease of parking Close to dining
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Tanya

Liked: Property conditions & facilities
Very convenient for Cowboys games !
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was friendly, quick and efficient. I would highly recommend this hotel for a stay in Townsville. Central too.
Stayed 1 night in May 2025
Verified

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Enjoyed the stay with our pet
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
Helpful staff, easy parking, and restaurants walkable
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, amenities, property conditions & facilities
Convenient and comfortable always
Stayed 1 night in May 2025
Verified

8/10 Good

Dr Simon

Liked: Cleanliness, staff & service
Handy location and economical
Stayed 1 night in Mar 2024
Verified

8/10 Good

Neecia

Liked: Cleanliness, staff & service
The room was okay for the price point, the pool is lovely and has a great view. Don't forget they are un-manned after 6pm. Reception held onto our bags while we walked around Townville. All staff I meet including the room cleaner, maintenance gentlemen and reception staff were lovley.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Staff were extremely friendly and helpful. Went out of their way to be of assistance. Pool was absolutely magnificent.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in May 2025
Verified

8/10 Good

PAUL

Liked: Cleanliness, staff & service, amenities
Central location Power showers cold AC and good deep pool
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had read some bad reviews about this Motel however, it was a pleasant stay. Clean, had kitchen amenities, nicely kept grounds, friendly reception staff.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accomodating staff. Spacious rooms. Convenient location
Stayed 5 nights in Jun 2024
Verified

8/10 Good

Charles Thomas

Liked: Amenities
Our room was clean and beds comfortable. Easy access to town
Stayed 3 nights in Nov 2023