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Riad Carole

3.5 star property
Riad with a full-service spa, 8-minute walk to Place Bab Doukkala

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Located in the heart of the medina, Riad Carole offers a tranquil retreat with a rooftop terrace and two bars. Guests enjoy local cuisine for breakfast and sports massages at the spa. Amenities include high-speed WiFi, barbecue grills, and express check-in.

Reviews

5.4 out of 10

Popular amenities

  • Spa
  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
  • Breakfast available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Room

Free WiFi, bed sheets

Family Room

Highlights

Free cots/infant beds
Hairdryer
Rainfall showerhead
Daily housekeeping
  • 40 sq m
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

Free WiFi, bed sheets

Standard Quadruple Room, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Fan
Rainfall showerhead
Hairdryer
Bathrobes
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 1 Large Twin Bed and 2 Twin Beds

View all photos for Basic Double Room

Free WiFi, bed sheets

Basic Double Room

Highlights

Heating
Portable fan
Hairdryer
Rainfall showerhead
Daily housekeeping
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Quadruple Room

Free WiFi, bed sheets

Classic Quadruple Room

Highlights

Heating
Free cots/infant beds
Portable fan
Hairdryer
Rainfall showerhead
Daily housekeeping
  • 15 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
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About the area

Map
71, Rue el Gza, Marrakech, 40000

What's nearby

  • Dar el Bacha Palace - 8 min walk - 0.7 km
  • Place Bab Doukkala - 8 min walk - 0.7 km
  • Le Jardin Secret - 11 min walk - 1.0 km
  • Majorelle Garden - 13 min walk - 1.1 km
  • Jemaa el-Fnaa - 18 min walk - 1.6 km

Getting around

  • Marrakech Central Station - 12 min drive
  • Marrakech (RAK-Menara) - 18 min drive

Restaurants

  • ‪Dar Moha Restaurant - ‬12 min walk
  • ‪Café Riad Laârouss - ‬7 min walk
  • ‪Le Terrasse Du Jardin - ‬3 min walk
  • ‪Les Jardins Du Lotus - ‬13 min walk
  • ‪Bacha Coffee Room & Boutique - ‬11 min walk

About this property

Riad Carole

Riad near Dar el Bacha Palace
Located close to Bab Doukkala Mosque and Place Bab Doukkala, Riad Carole provides a rooftop terrace, a coffee shop/cafe and 2 bars. Treat yourself to a Thai massage at the on-site spa. Free in-room WiFi is available to all guests, along with a hot tub and a restaurant.
Other perks include:
  • Local cuisine breakfast (surcharge), bike hire and valet parking (surcharge)
  • Airport pick-up service (surcharge), express check-in and massage treatment rooms
  • A TV in reception, a 24-hour front desk and barbecues
Room features
All guest rooms at Riad Carole offer thoughtful touches, such as 24-hour room service and air conditioning, as well as amenities, such as free WiFi.
Extra amenities include:
  • Rainfall showers, free toiletries and hairdryers
  • Childcare services and daily housekeeping

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Hotel Atlas

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  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 5 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Valet parking on site (EUR 5 per night)

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:30 AM for a fee: EUR 3 for adults and EUR 3 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Bicycle repair station
  • Full-service spa
  • Ski passes
  • TV in common areas

Family friendly

  • In-room babysitting
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Coworking space

Outdoors

  • Barbecue grill
  • Rooftop terrace

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Mud bath
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in fee: EUR 10.00 for check-in between 10:00 PM and 1:00 AM
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.80 per person, per night. This tax does not apply to children under 12 years of age.
  • Resort fee: EUR 3 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: from approximately EUR 3 for adults and from EUR 3 for children
  • Airport shuttle fee: EUR 20 per vehicle (maximum occupancy 5)
  • Valet parking fee: EUR 5 per night
  • Late check-in fee: EUR 10.00 for check-in between 10:00 PM and 1:00 AM
  • Air conditioning is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

This property does not have any lifts
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Riad Carol Marrakech
Carol Marrakech
Riad j'ddi
Riad Carol
Riad Carole Riad
Riad Carole Marrakech
Riad Carole Riad Marrakech

Frequently asked questions

Is Riad Carole pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riad Carole?

Valet parking is available for EUR 5 per night.

What time is check-in at Riad Carole?

Check-in start time: 1:00 PM; check-in end time: 10:00 PM. Late check-in is available from 10:00 PM to 1:00 AM for a fee of EUR 10.00.

What time is check-out at Riad Carole?

Checkout is at noon.

Does Riad Carole provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of EUR 20 per vehicle applies.

Where is Riad Carole located?

Located in Medina, this spa riad is within a 10-minute walk of Place Bab Doukkala and Bab Doukkala Mosque. Dar el Bacha Palace and Ensemble Artisanal are also within 15 minutes.

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Riad Carole Reviews

Reviews

5.4
Rating 10 - Excellent. 3 out of 50 reviews
Rating 8 - Good. 16 out of 50 reviews
Rating 6 - Okay. 10 out of 50 reviews
Rating 4 - Poor. 5 out of 50 reviews
Rating 2 - Terrible. 16 out of 50 reviews

5.0/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Underwhelming

Honestly it was a bit underwhelming. I booked this stay due to missing my flight so I didn't really look too much into it but if I had to stay longer than the 1 night I did, I'd look elsewhere. Started off with the manager/owner unable to even locate my booking (understandable as I'd only booked an hour ago), but insinuated I wouldn't be staying there tonight, even though I showed him the booking confirmation on my end multiple times. Eventually found it and gave me the spare room on the bottom floor. Room itself has no AC, just a single very bright bulb hanging from the ceiling, and is right next to the office which plays music until 10PM. It was okay to get through just the 1 night I needed, but the breakfast was extremely underwhelming for 3 EUR... When I asked for an omelette my reject was declined, to which I requested a boiled egg, and was told there is no eggs in breakfast, just 0.30 cent bread and a few different spreads. Overall experience was just a bit below average in my opinion, there is significant room for improvement.
Stayed 1 night in Oct 2023

8/10 Good

Mabel

Liked: Staff & service, amenities
It was a pleasat stay!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Beautiful Riad Service was excellent and the staff was very friendly! The place was clean and the patio was beautiful Also in a great part of the Medina
Stayed 5 nights in Dec 2024

6/10 Okay

Jimmy

Just about ok

Do not expect to get everything that is in the add. There is no pool, no spa, the showers are without hot water and with almost no pressure. No reception or lobby to talk about and no snackbar. In one week no one ever cleaned my room. They did however have a good breakfast, easy transfer for the airport and cold beers for sale!
Stayed 7 nights in Jul 2023

8/10 Good

Maria del Pilar

Liked: Cleanliness, staff & service, amenities
La habitación era muy grande y fresca, a pesar de que el aire acondicionado no funcionaba, pero no fue necesario usarlo. Aunque el hotel está en una calle ruidosa, desde dentro no se oye absolutamente ningún ruido. Tiene un patio precioso con muchas plantas, espacios para sentarse y mesas, también había una familia de pajaritos, acostumbrados a la gente, que venían muy cerca cuando les daba pan. Ellos alegraban el ambiente con sus trinos. En general fue una estancia agradable para mi y volvería de nuevo. También tiene servicio de recogida y traslado al aeropuerto. Esta muy bien localizado y hay muchos restaurantes, tiendas y mercados en el,área.
Stayed 3 nights in May 2023

8/10 Good

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nel cuore di Fez

Bel riad dentro la Medina personale molto gentile e disponibile
Stayed 1 night in Jan 2023

2/10 Terrible

HAKAM MOHAMED VALAPULLAI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience the hotel had no fan or AC in the hotel in the 40 degree heat. Also charge you high prices for transport so be aware and use transport else where and not from the people from this hotel
Stayed 1 night in Aug 2022

4/10 Poor

massika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hébergement ne correspond pas du tout a la description, aucun entretien pendant notre séjour, pas de serviettes, ni produits d'entretien alors que c'est compris, la chasse d'eau disfonctionne il faut utiliser un seau d'eau équipements vétustes et présence de cafards et la moitié des lumières ne fonctionnent pas. Difficile aussi de prendre une vraie douche...Les photos ne sont pas contractuelles ne correspondent pas du tout a l'état actuel de l'établissement. Très mauvaise expérience je recommande pas du tout
Stayed 5 nights in May 2022

6/10 Okay

Candice

Liked: Staff & service
Disliked: Room comfort

Décor sympathique

Riad très sympathique et tres colorés. Bien protéger de la chaleur et du bruits de la rue passante ce qui fait un lieu très calme. Il faudrait que se lieu soit mieux indiqué par une affiche par exemple. La literie est a changer et un peux de rénovation ne ferai pas de mal.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’hôte a été très professionnel Le lieu est charmant Très bien placé pour faire des visites à pied
Stayed 1 night in Jul 2021

8/10 Good

SOFIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Αριστη σχέση ποιότητας-τιμής, τέλειοι άνθρωποι!

Το ριαντ είναι πανέμορφο, με εξαιρετική διακόσμηση, το προσωπικό είναι φιλικότατο και έτοιμο να σε βοηθήσει σε ότι χρειαστείς. Ρώτησα τον διευθυντή πού ψωνίζει τα σεντόνια του γιατί ήταν πολύ απαλά και εκείνος δεν μας είπε απλά ποιό μαγαζί είναι, αλλά μας πήγε με το αυτοκίνητο του! Μέχρι πού προσφέρθηκε να μας παει στο αεροδρόμιο όταν επιστρέψουμε ξανά στο Μαρρακές απο τις υπόλοιπες πολεις που θα δούμε, αν δεν βρούμε ταξί εύκολα, μιας και θα φτάσουμε στην πόλη 2 η ωρα το πρωί και θα κατευθυνθούμε αμέσως προς το αεροδρόμιο! Οι άνθρωποι του ριαντ ειναι εξαιρετικοί. Το μονο που θα χρειαζόταν ειναι μια ανακαίνιση στο μπάνιο, αλλά κατα τα άλλα ηταν εξαιρετική επιλογή για ενα ζευγάρι με 3 παιδιά οπως εμείς. Μείναμε 3 νύχτες και η σχέση ποιότητας -τιμής είναι επίσης άριστη!
Stayed 3 nights in Feb 2020

8/10 Good

Hendrikus

Liked: Cleanliness, staff & service
Uniek in zijn eenvoud. Echt Marokkaans. Simpel maar ok
Stayed 4 nights in Nov 2019

8/10 Good

letizia

Liked: Staff & service, property conditions & facilities, room comfort

Marrakech in famiglia

Riad centrale, il proprietario molto disponibile ci ha aiutato in ogni modo,abbiamo anche cenato spesso da lui cucina molto buona... non è il massimo della pulizia ma ottimo rapporto qualità prezzo ... ho letto altre recensioni dove si lamentano di assenza carta igienica e acqua fredda ... noi abbiamo sempre avuto acqua calda ed eravamo 4 adulto e 5 bambini e la carta igienica non è mai mancata .... nel riad disponibilità anche di bevande birre e vino.
Stayed 7 nights in Oct 2019

2/10 Terrible

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We paid 20 Euro to be taken to the hotel, I suggest you do the same or you won't find it. We had to wait for half an hour before we were picked up. On our arrival the reception by Jawad was fantastic, the staff were also great. But and this is a big but, the hotel is extremely basic. It is situated in the middle of Medina which is a plus. There was no AC in 32 plus temperature it had a fan which was very loud. If you are planning to stay more than a night I suggest choose somewhere outside of the Medina and make sure it meets your basic needs.
Stayed 5 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Enige wat goed is is de ligging dat is centraal Voor de rest zou ik het niemand aanbevelen. Vergane glorie
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities
Le Riad en lui lême la situation géographique pittoresque mais il nécessiterait un rafraichissement
Stayed 7 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel states that there is 24 hour front desk service but the hotel did not open when I arrived at midnight because of the night bus. The gate was locked. No one responsed to the door bell and no one answered the phone calls. All I could do is to standing on the street for over a hour to wait and at last I still could not check in. I had to find another hotel immediately and it was a nightmare.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La zona de ubicación es fea. Aunque caminando esta 15 minutos de la plaza central. Es difícil de llagar, solo casi imposible y tiene un cartel muy pequeño. La habitación es pequeña vieja con olor a humedad y un baño pequeño y con olor desagradable. La patio interno del riad es lo más bonito.
Stayed 2 nights in Apr 2019

8/10 Good

Fredie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't judge a book by its cover

The facade outside is dirty and dusty but the inside Courtyard of the actual Hotel is an Oasis. BEWARE after paying the owner tried to pawn me off on his neighbor / brother into Anna Jason Riad have a different name that stank to high heaven of cat urine. INSIST I'm staying in the Riyadh Carol that is shown in the photos
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The riad is lovely and the hosts are very friendly and helpful, the breakfast is absolutely delicious! Very well located in Medina, easy to get to anywhere. We had a minor misunderstanding with the room when we arrived, as we had booked one type of room and were given a different kind, but it was sorted quickly. All in all, a positive experience.
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service

Manque plaque riad carol

Manque d'indication sur la devanture riad Carol écrit nul part
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carino, accogliente ecollocato in una posizione veramente ottima. Il personale è gentile ed affabile. Sempre pronto ad aiutare.
Stayed 7 nights in Oct 2018

6/10 Okay

denis, chaumont sur tharonne

Disliked: Cleanliness, property conditions & facilities, room comfort
Riad authentique avec de beaux restes. Propriétaire correct sans plus. Proprete, service du petit dejeuner, chambre le tout limite limite. Ne le conseilllerai pas à des amis
Stayed 7 nights in Oct 2018

6/10 Okay

Jean-Pierre, Le Pontet

Liked: Cleanliness, staff & service
Le directeur du ryad est disponible. Très sympa. Le seul bémol un manque de propreté pour les chambres car nous avons remarqué que les draps n étaient pas changer automatiquement. Sinon petit déjeuner correct pour le prix et calme des lieux malgré le quartier très t bruyant.
Stayed 7 nights in Oct 2018

4/10 Poor

Alexia, madrid

Disliked: Cleanliness, property conditions & facilities

Riad poco recomendable.

No volvería al riad Carol. Nos costó un poco encontrar el riad (nos ayudó un niño que estaba jugando por la calle) y la entrada esa un pasillo bastante oscuro. El hall/recepción de primeras llama mucho la atención y no esperar algo así con ese pasillo tétrico de bienvenida. La habitación era extraña, grande pero muy extraña, muy sucia (muy), con poca luz, sin espejos tan solo uno para “verte” la cara. El desayuno escaso y no bueno. El dueño del ríad es muy majo, fue amable en todo momento y se ofreció a llevarnos en al aeropuerto. (Lo único positivo). Y
Stayed 1 night in Sep 2018