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Hotel Real Hacienda Santo Tomás

4.0 star property
A restorative retreat where travelers can indulge in rejuvenating spa treatments, savor international dishes, and participate in engaging activities

Choose dates to view prices

Hotel Real Hacienda Santo Tomás offers relaxation and enjoyment. Unwind with spa massages and body treatments, connect with in-room WiFi, and use dry cleaning services. Vitrales restaurant serves delicious international cuisine, and the staff consistently earns high praise.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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About this property

Hotel Real Hacienda Santo Tomás

  • Upscale hotel
  • At Hotel Real Hacienda Santo Tomás, you can look forward to a terrace, a garden and a playground. Treat yourself to spa services, such as a body treatment, a body scrub or a massage. The on-site international cuisine restaurant, Vitrales, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • Other perks at this hotel include:
    • An indoor pool
    • Free self-parking
    • An outdoor tennis court, a banquet hall and tour/ticket information
    • Smoke-free property, meeting rooms and a 24-hour front desk
  • Room features
  • All 52 rooms feature comforts such as laptop-compatible safes and air conditioning, as well as perks such as free WiFi and free bottled water.
  • Extra amenities include:
    • Heating and ceiling fans
    • Showers, free toiletries and hairdryers
    • 32-inch plasma TVs with cable channels
    • Balconies, daily housekeeping and desks

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM

Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Real Hacienda Santo Tomás have a pool?

Yes, this property has an indoor pool.

Is Hotel Real Hacienda Santo Tomás pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Real Hacienda Santo Tomás?

Self-parking is free at this property.

What time is check-in at Hotel Real Hacienda Santo Tomás?

Check-in start time: 3 PM; check-in end time: 6 PM.

What time is check-out at Hotel Real Hacienda Santo Tomás?

Checkout is at 1 PM.

Where is Hotel Real Hacienda Santo Tomás located?

Situated in Villa Victoria, this hotel is 6.8 mi (11 km) from Villa Victoria Plaza and 10.1 mi (16.2 km) from Nevado de Toluca National Park. Bosencheve National Park and Mazahua Ceremonial Center are also within 20 miles (32 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.8

Cleanliness

8.4

Location

9.0

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 6 out of 10 reviews
Rating 8 - Good. 2 out of 10 reviews
Rating 6 - Okay. 2 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 0 out of 10 reviews

Reviews

Verified

6/10 Okay

julio

Liked: Cleanliness
Disliked: Property conditions & facilities
El gimnasio no funciona. La cancha de tenis en pésimas condiciones. Tarifa carísima para lo que ofrecen
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar esta excelente para descansar, la alberca muy limpia u a buena temperatura
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy grata sorpresa. Lugar de mucha paz. Ideal para ir a descansar como adulto.
Stayed 1 night in Aug 2019
Verified

8/10 Good

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Limpio, comodo, amable

Ideal para descanso. Agua de alberca le falto estar mas calida
Verified

6/10 Okay

karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las instalaciones del hotel son hermosas, pero solo viernes y sabados ahy servicio de restaurant hasta tarde, asi qe los otros dias cuando cierra el restaurant a las 6pm no hay cerca un lugar para cenar ni cuentan con servicio al cuarto!! Todo lo demas me parecio muy bien
Verified

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel límpio, comodo, bonito, sin seguridad.

Para ser un hotel de 3 estrellas en un pueblito casi fantasma se me hizo caro el precio de casi tres mil pesos por noche, la habitación bien en general, me dijeron que sólo había habitaciones con 2 camas y si hay de una cama, no obstante, de que el hotel estaba casi vacio, NO me dieron una habitación con una cama King size !!!!! La comida bien en general, el bar bonito y las instalaciones en general lindas !!!!
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran Hotel

Muy bien.
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es un lugar muy bonito, sientes confort/naturaleza

Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019